Dedicated to GBT's largest customer, the primary focus is customer satisfaction, development of strategic initiatives, and retention by way of identifying, implementing, and driving innovative solutions. Working with a high performing team in a collaborative environment, ensuring customer initiatives and expectations are fully delivered across multiple countries.➢ Lead a team of 11 overseeing global products/services dedicated to American Express Global Business Travel’s (GBT) largest client. ➢ Create and present annual Business Plan to executive leadership. Incorporate client goals and ensure GBT exceeds client expectations.➢ Global Concur online booking tool implementation management; 60+ countries over 4 years. Testing/training for site design, user experience, and functionality.➢ Main contact between client & AMEX card; implementing VPE solutions, global data consolidation, and Concur expense support.➢ Coordinate with client’s major air/hotel suppliers to ensure execution against travel strategy. Introduce new products/services, relevant updates, review goals/accomplishments, strategic future planning for upcoming quarter and fiscal year. ➢ Ground RFP; provided direction, guidance, and information regarding creation of new travel policies. ➢ Implemented new client contract; provided strategic oversight ensuring all terms/conditions and service level agreements were met. ➢ COVID; designed 3 operational plans that assisted 10K+ travelers returning home. Executed plans within 4-hrs of client notification.

Oversaw execution of travel initiatives to achieve annual improvements in rate, quality, and service. Supported $150-million-dollar global hotel, air, and ground travel program through analytics, forecasting, budgeting, and cost containment initiatives. Expense program/policy management, improvement, and support contact; VAT reclaim processes, granular to C-suite level analysis, and data improvement between suppliers and expense tool resulting in new standards for processing and accuracy. Monitored daily rate compliance, traveler issues/complaints, metrics for meeting targeted budgets and market share at primary hotels (#1 in market), tax residency programs, automated booking targets, collaboration with Scheduling on room support, and continued collaboration with the Pilot's Union Joint Travel & Logistics Committee.Key Accomplishments Included: ➢ Implemented first-ever company wide ride-sharing program through Lyft partnership contract covering over 3,000 remotely sited employees. Maintain ongoing internal marketing program and manage Lyft corporate relationship. ➢ Managed global hotel partnerships with global chain representatives in establishing chain wide discounts for preferred and non-preferred hotels, various technology and program enhancements such as room allotment program as well as the Berkshire Hathaway (BH) rate program rolled out to all participating BH subsidiaries. ➢ Developed and maintained the global hotel program through an annual RFP process by strategically managing and negotiating hotel rates and amenities in top markets, representing over $55M in annual spend at our top 400+ markets - special attention and focus on following established Procurement guidelines.➢ Managed partnerships with individual hotels through education symposiums such as NetJets 101, GBTA educational forums, hotel site visits designed to enhance our no-show waiver program, special event blocked room programs, and enhanced guest experience for our travelers.

Established, monitored, and maintained the North America hotel program, to include the annual RFP (spend of $55M+) covering 400+ cities/destinations, management of the hotel no-show process, tax residency programs, peak period and special event blocked space initiatives, daily communication and follow-up with flight crew members, and serve as the hotel liaison for the Pilot's Union Joint Travel & Logistics Committee. Key Accomplishments included: ➢ Upgraded internal booking rate adjustment process. Updated processing times reducing manual 3 month timeframe to an automated 1 week process requiring no effort from department employees.➢ Developed rate compliance and availability program; guaranteeing rates and increased amenities at desired properties by 10% YoY. Project included a 7-step strategy aimed at meeting budgets, crew member satisfaction, and vendor volume commitments.➢ Planned special events including strategic collaboration and tactical delivery of blocked room programs where inventory is challenging (Superbowl, Masters Golf, Final Four, etc.). Assisted the Events Team in planning and procuring hotel/meeting space for designated meetings throughout the year (annual Sales Meeting).

Managed NetJets global cost positioning program for external expenditures. Facilitated and develop procurement initiatives while functioning as project manager for Vice President Global Procurement, 4 departmental Directors, 13 Category Leaders, and 4 purchasing/contract managers. Presented initiatives and financial analysis to senior executives, identified cost cutting measures, developed and maintained relationships, and facilitated overall project management for NetJets Global Procurement. Key Accomplishments Included:➢ Authorization For Expenditure (AFE) Improvement program.➢ Initiated and facilitated contract initiation improvement process. ➢ Developed NetJets Global Sourcing Board. Designed 2 Phase Gate system enabling category leader’s and business units to meet, identify, and implement sourcing plans.➢ Facilitate weekly meetings, ensure stakeholders were present, facilitated telecommunications with European counterparts, actively maintained decision log, and identified and implemented improvement initiatives. ➢ Served as Financial Planning & Analysis (FP&A) liaison with specific responsibilities to 10 year planning and budgeting.➢ Created first Beta Test of procurement metrics scoreboard.

Provided financial and operational analysis guiding executive and department level decision making. Analysis was delivered via daily, weekly, and monthly management briefings, as well as an electronic dashboard designed to assist senior management in tracking/measuring results. Worked closely with operational departments helping manage cost saving plans, compiling metrics, and aligning with corporate goals. Also offered continuous improvement through automation techniques for multiple manual processes across the business.Key Accomplishments included: ➢ Provided Director of Operations with detailed technical support and financial analysis increasing aircraft utilization and producing a 3-year savings of $2.9M.➢ Produced daily Guaranteed Aircraft Upgrade and Multiple Use report for Client Services. Prior to this, aircraft upgrades were solely at the individual customer service representative's discretion and without regard to customer satisfaction or financial impact. Produced monthly financial summary for Executive Management which refined future decision making. ➢ Produced Flight Operations Monthly Dashboard, in addition to multiple monthly scorecards, for executive level management.

Served as mentor to newly hired dispatchers recently released from company new hire training. Mentorship included working within company procedures, maximizing automation usage, solving customer service problems, contingency planning for weather and enroute diversions, and communicating effectively across crew support, scheduling, and client relations departments. Also completed normal flight dispatch duties when dispatchers were task saturated.

Selected as 1 of 7 employees, from a total of 150 applicants, to participate in NetJets' first ever Management Training Program. Program designed to include 4 assignments, each lasting 6 months, exposing participants to core business competencies outside of their existing skill set. Program goals included placing each applicant in a leadership role once assignments were finished. ➢ Assignment #1: Maintenance FinanceReported directly to Vice President of Maintenance Finance, analyzing financial decisions within maintenance operations. Project work included Vendor Billing Review, Inflight Communication Replacement Project, Maintenance Tracking Review, and Vendor Standardization Project. All analysis was completed using Brio, Excel, and Business Objects software and led to a recurring $1.4M in annual savings. ➢ Assignment #2: Logistics Reported directly to Vice President of Logistics, analyzing financial impact of building company hotel in Columbus, OH. Project work was cut short due to Management Trainee Program shutdown. Halfway through assignment #2, the initiative was disbanded due to the economic recession and ensuing employee layoffs. The program was halted, each participant completed existing assignments, briefed replacements, and returned to previous positions within the company.

Compiled weather reports, aircraft routing, weight and balance data, and aircraft performance information into standardized flight release format while reviewing for regulatory compliance. Transmitted domestic and international flight releases via internal software to flight crew members in preparation for passenger and repositioning flights. Monitored safety parameters, enroute weather, Air Traffic Control delays, and performance considerations while aircraft were enroute and briefed changes affecting flight departures and arrivals. Also coordinated with crew members, client services account managers, and aircraft scheduling to ensure aircraft passengers received accurate and timely information about their scheduled flight

Conducted daily flight crew briefings reviewing duty start and end times, flight schedules, passenger manifests, catering orders, and hotel and ground transportation arrangements. Additionally, facilitated communications between crew members and scheduling, dispatch, travel, and client service departments. Updated and maintained crew member flight times, case management documentation, flight crew records and crew communication center messages, and conducted flight following and flight crew location verification.