Write executive summary documents that succinctly capture key themes of industry conferences and webinars. Cover a wide-range of topics, with a focus on technology, including SaaS, Cloud, Windows 10 migrations, database best practices, application security, and ransomware and malware.

Led the definition of product strategy and release requirements needed to grow Aspect’s footprint in the quality management and speech analytics arenas.• Managed the partner relationship for development and release of an OEM speech analytics solution.• Assisted with day-to-day issues to positively influence product sales and implementation.• Developed a Workforce Optimization strategy and roadmap to grow Aspect market share in the WFO space by at least 10% within two years.•… Show more Led the definition of product strategy and release requirements needed to grow Aspect’s footprint in the quality management and speech analytics arenas.• Managed the partner relationship for development and release of an OEM speech analytics solution.• Assisted with day-to-day issues to positively influence product sales and implementation.• Developed a Workforce Optimization strategy and roadmap to grow Aspect market share in the WFO space by at least 10% within two years.• Interacted with remote engineering and cross-functional teams during all phases of the product release cycle.• Developed a Customer Advisory Board with contact center thought leaders to identify common issues faced in today’s changing business environment, which could be translated to future products and features. Show less

Led the definition of product strategy and release requirements needed to achieve Kronos’ business goals within third-party integration and telephony offerings. Participated in partner contract negotiations. Defined suite-wide features and systems requirements.• Led a team of developers, QA, documentation, architecture, and interaction designers as Product Owner to create the next-generation of Kronos’ integration tool, based on customer, sales, service, and partner input.•… Show more Led the definition of product strategy and release requirements needed to achieve Kronos’ business goals within third-party integration and telephony offerings. Participated in partner contract negotiations. Defined suite-wide features and systems requirements.• Led a team of developers, QA, documentation, architecture, and interaction designers as Product Owner to create the next-generation of Kronos’ integration tool, based on customer, sales, service, and partner input.• Recommended changes to increase revenues based on P&L for Workforce Utilities products.• Analyzed build vs. partner options, coordinated RFP process, and lead cross-functional team to make decision on replacement IVR telephony solution with focus on VoIP technology.• Solicited customer, sales, and service input for features and validation of integration projects and Kronos’ global approach through Customer Advisory Boards.• Interacted with local and remote engineering teams to work through all phases of the product release cycle.• Identified and resolved issues, including potential barriers to the Chinese market and problems obtaining access to third-party software for integration development.• Managed cross-product trade-offs affecting the Global initiative while ensuring suite-wide product consistency.• Researched and recommended strategies to senior management for road mapping the support of integration technologies (Web Services and SOA) as well as operating systems (Linux and Unix).• Led contract evaluations and participated in negotiations for IVR telephony solution and SAP integration projects. Show less

Led feature development for the Workforce Connect and Workforce Record Manager products and for components of the Workforce Central suite’s underlying platform.• Defined release requirements and strategy for Kronos’ integration utility and data management utility as well as individual suite-wide platform components.• Defined business problems and created product requirements using both Agile and waterfall methodologies, as well as personas.• Conceptualized a key data management… Show more Led feature development for the Workforce Connect and Workforce Record Manager products and for components of the Workforce Central suite’s underlying platform.• Defined release requirements and strategy for Kronos’ integration utility and data management utility as well as individual suite-wide platform components.• Defined business problems and created product requirements using both Agile and waterfall methodologies, as well as personas.• Conceptualized a key data management feature which decreased data implementation and change time and cost by as much as 50% and became a major driver for new sales of the product within a year of release.• Communicated release information to sales and service through release announcements and training presentations.• Led early Global initiative, including definition of external translation and customization tool. Considered product expert for internationalization and translation of Workforce Central suite.• Owned Workforce Timekeeper releases, from requirements gathering to release-to-manufacturing. Required close interaction with other Product Managers, developers, quality assurance, and technical writers.• Led cross-functional team, including Product Marketing, Service Planning, and Educational Services to ensure that the necessary plans were in place for whole product readiness at release. Show less

Managed documentation and online Help projects for the Workforce Timekeeper product. Worked with development to write accurate documentation and online Help.• Led documentation effort for Workforce Timekeeper. Worked closely with other writers to ensure their documents were on-time and accurate.• Researched and proposed ways to make the online Help system easier to use.• Awarded honorable mention for Kronos Workforce Central online Help system by the Society for Technical… Show more Managed documentation and online Help projects for the Workforce Timekeeper product. Worked with development to write accurate documentation and online Help.• Led documentation effort for Workforce Timekeeper. Worked closely with other writers to ensure their documents were on-time and accurate.• Researched and proposed ways to make the online Help system easier to use.• Awarded honorable mention for Kronos Workforce Central online Help system by the Society for Technical Communicators, 1999. Show less

Instructional Designer (1998). Designed training for MAXIMO, PSDI’s maintenance management solution. Awarded Professional Services “Rookie” Award, 1998.Technical Editor (1997). Edited training documentation. Developed and published first edition of the PSDI Course Developer’s Style Guide.