Ian Leong Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Sydney, Australia

Bluewolf specialise in leading cloud technologies like Salesforce. I helped my customers achieve success by driving business outcomes, leveraging Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot and other CRM solutions.My track record includes:Business development win rate of 50+%Growing account revenue by 54%100% reference-able customers

Sydney, Australia

Helping Ingenia Communities, an ASX 300 property development company, better meet customer needs, with improved sales processes supported by creative sales automation in the first instance, followed by marketing automation.

Sydney, Australia

• Generated $1b YoY incremental pipeline across the region, through automation of Lead generation• Optimised marketing automation, marketing operations, and renegotiated supplier contracts to reduce Opex by $1.6m• Identified marketing and lead processing best practices to deliver improved lead follow up and conversion rates• Developed standardised global funnel/ pipeline metrics through the use of business intelligence

Sydney, Australia

Short term engagement to lead the requirements and scope definition of the IT infrastructure project, within the Enterprise Testing Environment programme.

Sydney, Australia

Helped FKP shift its culture by revolutionalising its intranet from a traditional, hierarchical platform, to one that engages its employees, raises productivity and efficiency.• Developed requirements for the enterprise intranet platform, with a focus on collaboration• Oversaw the entire RFP and vendor engagement process

Assisted News Limited in deploying new technology to its national contact centres, designed multi-channel contact centre operations, drove functional requirements for CTI/ Telephony integration, and developed the approach for servicing print and digital subscribers through these contact centres.

Irvine, California

Responsible for:- enterprise branding & creative- corporate advertising- online strategy (enterprise website, portal and intranet)- customer loyalty- CRM marketing

Hong Kong

Global responsibility for CRM and Interactive - website, enterprise track and trace.

Sydney, Australia

BPR for the outsourcing of the Mortgage Lending business.

Sydney, Australia

Commonwealth Bank of Australia:Managed the enterprise CRM project on project definition and package selection.

Consulted in various large-scale customer strategy and CRM initiatives for blue-chip clients.Hewlett Packard throughout Asia-Pacific and Japan:Program-managed the business transformation project for the spin-off of Agilent Technologies, across Asia-Pacific and Japan.Ansett Airlines in Melbourne:Developed their customer contact strategyNews Limited:Business process design for their advertising business;Part of eLoyalty team that formulated their customer and contact strategy.