Ilham M. Email & Phone Number

Batumi, Ge

Batumi, Ajaria, Georgia

As General Manager I am responsible for all aspects of hotel operations, from day-to-day staff management to guest satisfaction. As an ambassador for the brand and the hotel, I provide leadership and strategic planning to all departments, supporting a service culture, maximizing operations, and ensuring guest satisfaction.I work closely with hotel owners and stakeholders to achieve overall goals.Responsibilities:1.Oversee all hotel operations, including front desk, housekeeping,… Show more As General Manager I am responsible for all aspects of hotel operations, from day-to-day staff management to guest satisfaction. As an ambassador for the brand and the hotel, I provide leadership and strategic planning to all departments, supporting a service culture, maximizing operations, and ensuring guest satisfaction.I work closely with hotel owners and stakeholders to achieve overall goals.Responsibilities:1.Oversee all hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. Ensure smooth operations and adherence to brand standards.2.Recruit, train, and supervise hotel staff, including department heads. Provide guidance, support, and leadership to foster a positive work environment and ensure exceptional service delivery.3.Maintain high standards of customer service and guest satisfaction throughout the hotel. Address guest needs and concerns promptly and effectively.4.Develop and manage the hotel's budget, monitor financial performance, and implement strategies to maximize revenue and profitability. Analyze key performance metrics such as occupancy rates, ADR, and RevPAR.5.Collaborate with the sales and marketing team to develop and implement strategies to attract new guests and retain existing clientele. Stay updated on market trends and competitor activities.6.Conduct regular inspections of the hotel's facilities to ensure cleanliness, safety, and adherence to brand standards. Maintain high-quality standards throughout the property.7. Work with different departments to discuss operational goals and ensure resources are available to achieve those goals. Implement operational changes to improve efficiency and profitability.8. To provide strong leadership, effective communication, and guidance to the hotel team. Motivate and inspire staff members to deliver exceptional service and achieve operational goals. Show less

Georgia

I am an experienced Business Development Consultant in Hospitality Segment and consulting services for process improvement. I have a proven track record in opening new hotels, executing profitable projects, and generating greater profits for investors by utilizing the best systems and identifying more efficient operational methods. I am a results-oriented, self-motivated, and disciplined individual with excellent analytical and problem-solving skills, strong communication and interpersonal… Show more I am an experienced Business Development Consultant in Hospitality Segment and consulting services for process improvement. I have a proven track record in opening new hotels, executing profitable projects, and generating greater profits for investors by utilizing the best systems and identifying more efficient operational methods. I am a results-oriented, self-motivated, and disciplined individual with excellent analytical and problem-solving skills, strong communication and interpersonal abilities, and the ability to negotiate and persuade Show less

Batumi, Georgia

We have terminated our agreement with Divan Group as of 30th of September 2023

Batumi

* Review rates and available discounts throughout the day and make recommendations ensuring proper price optimization and Yield Management, which helped us surpass our RevPar goal* Using a few Channel Manager platform and control more than 20 extra-net and also use OTA insight and STR Global programs to analyze and increase revenue by strategy actions * Responsible for a team more than 20 including Sales, Revenue and Reservation team, Front Office and Back Office Teams, Karaoke… Show more * Review rates and available discounts throughout the day and make recommendations ensuring proper price optimization and Yield Management, which helped us surpass our RevPar goal* Using a few Channel Manager platform and control more than 20 extra-net and also use OTA insight and STR Global programs to analyze and increase revenue by strategy actions * Responsible for a team more than 20 including Sales, Revenue and Reservation team, Front Office and Back Office Teams, Karaoke Entertainment Team* Review P&L and time-sheets to ensure financial efficiency within the department.* Training up team members about all teams as techniques and new trends in the sector.* Reporting directly to main office all sales figures, actions and changes.* Preparation of daily/weekly/monthly target figures for each department and following* Analyzing market and competitors and strategy actions on daily / weekly* B2B and B2C Business* In charge of long term group sales and exclusive hard block groups contracts* Preparation of annual budget and sales&marketing plan including activities.* Ensuring the accuracy of actions taken by SWOT analysis on quarterly basis* Building and developing strong relationships with both new and old accounts* Arrange sales calls to key accounts to increase production* Attending all Tourism exhibition on abroad* Keeping departmental costs in line with agreed annual budgets Show less

Batumi, Georgia

* Hotel Manager in Pandemic Periods9 month worked Pandemic rules as Hotel Manager *( Special Operation )Before start as normal operation all renovation and budgeting CAPEX & OPEXCollect staff and Specials Training* After Pandemic Period re-opening Hotel as Hotel Manager

Batum, Georgia

* Manage day to day operations, ensuring quality of service and exceeding guest expectations.* Solved guest issues, handled complaints when they came to the front line.* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed per SOP and support the Peer Review Process.* Maintains procedures for credit control, handling of financial transactions, guest security and emergency procedures.* Ensures all… Show more * Manage day to day operations, ensuring quality of service and exceeding guest expectations.* Solved guest issues, handled complaints when they came to the front line.* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed per SOP and support the Peer Review Process.* Maintains procedures for credit control, handling of financial transactions, guest security and emergency procedures.* Ensures all existing marketing programs are understood and utilized by the front office staff* Manages guaranteed reservations and group blocking for building campus property. With a focus, primarily on business transient and multiple wedding parties.* Ensures cleanliness and orderliness of all work space and storage areas.* Confirm that room statuses are communicated to Front Desk in a timely and efficient manner.* Communicates public areas that need attention and follows up to ensure understanding.* Verifies all employees have proper supplies, equipment and uniforms.* Supervises daily Housekeeping shift and ensure compliance with all housekeeping policies, standards and procedures.* Responsible for all Front Office staff. Areas of responsibility included Bell Stand,Guest Service/Front Desk, and Bell team. Show less

Azerbaijan

Supervises the front desk team by leading and directing the team to ensure a smooth operation of front desk functions. Acting as a resource to associates and assisting the residents with quality service. Lastly, communicate all front desk activities to the management team to ensure communication for the building.Specializing in upholding the quality standards of the divan brand.

Gabala, Azerbaijan

• Manage the daily operations of the Front Office• Balance accounts and conduct nightly financial audits• Collect money owed from third party reservations• Review and process Tax exemption documents • Maintain customer files • Provide hotel clerks with necessary training and support

Gabala, Azerbaijan

* Checking guests in and out, blocking rooms, making hotel reservations and processing late check outs under our PMS system.* Upselling room categories to potential guests and giving them tours of the resort property.* Predominantly worked as the Front Desk Agent dealing with all guest issues and finding innovative ways to resolve all issues in keeping with high standards.

Lifeguard In Adventure Island, Ride Operator In Busch Garden’S In Tampa Bay, Fl

Leadership

Bachelor'S Degree, Tourism And Socio-Cultural Services, Tourism

Activities and Societies: Tourism and Social cultural service

School Leaver, Education

Activities and Societies: Secondary school