Ilham C. Email & Phone Number

Diligent, detail-oriented, and motivated professional with a robust skill set in customer service, customer operations, and back-office operations. I possess a Bachelor’s degree in Economics and Management from Sorbonne Abu Dhabi University and an Associate Degree in HR Management.✦𝐊𝐞𝐲 𝐒𝐤𝐢𝐥𝐥𝐬:✦Customer Service Excellence: Adept at providing support to clients via phone, live chat, email and in-person interactions.✦Complaint Resolution: Skilled in handling and resolving customer complaints.✦Service Coordination: Proficient in managing appointments, schedules, and service operations.✦Communication: Strong verbal and written communication skills to convey information effectively.✦Sales Support: Experience in assisting sales teams to ensure seamless customer interactions.✦Data Management: Competent in maintaining accurate records and documentation.✦Client Relationship Building: Expertise in building and nurturing relationships with clients.✦Feedback Collection and Analysis: Proficient in analyzing customer feedback to improve the service quality.With a solid educational background and a proven track record of customer operations and delivering excellent customer service, I can help your organization to achieve its goals. I am committed to leveraging my skills to bring added value and contribute to the success of the company I work at in the best possible way.