İlhami Arıkan Email & Phone Number

Istanbul, Turkey

Responsible for;• Leading and developing a team of 10 engineers (7 inhouse, 3 outsource)• Helping develop and evangelize great engineering and organizational practices• Growing a healthy and collaborative engineering culture in the team with the company values• Promoting continuous learning and improvement within the team. Cultivate team members’ growth through feedback, coaching and career development• Advocating modern, agile kanban practices• Recruitment and onboarding processes of diverse talents• Planning and managing progress on agreed goals and projects• Setting and managing expectations with other engineering and operational teams• Coordinating with management and working closely with internal customers• Being an active part of the leadership team and collaborating with other leaders in the organisation• Leading large IT projects, including the design and deployment of resilient distributed systems and services• Helping define IT strategy, architecture and processes• Managing and reporting on allocation of IT budget and ensuring cost effectiveness• Identifying problematic areas and implementing strategic solutions in timeManaged products;• Red Hat Ansible Automation Platform• Red Hat CloudForms• IBM Cloud Pak for Watson AIOps• BMC TrueSight Server Automation• BMC TrueSight Orchestration• IBM Workload Scheduler (TWS)• Microsoft Power BI• IBM Observability by Instana• Dynatrace• Microsoft System Center Operations Manager (SCOM)• USU Software Asset Management (Aspera)• Micro Focus UCMDB• IBM License Metric Tool (ILMT)• Globalscape EFT• SolarWinds Serv-U Managed File Transfer Server• IIS FTP• Microsoft Windows File Server• Microsoft Windows Print Server• Centrify• Microsoft Identity Manager• OpenText RightFax

Istanbul, Turkey

• Product Owner, responsible of evaluating incoming projects with customers and sharing insights and scope with team members, managing and prioritizing kanban backlog, sharing lead&cycle time metrics with upper management.• System administration, troubleshooting and technical support, configuration, performance, monitoring and security.• Assisting in creation of training materials for users of all experience levels.• Collaboration with the application development team on a wide variety of corporate intranet and extranet solutions.• Working with customers at all levels of technical ability by assisting them in the understanding and delineation of a middleware capabilities, current service configuration, custom solutions, installation, management and troubleshooting.• Providing third level support to diagnose middleware related issues and perform root cause analysis; collaborates with first and second level support, QA, vendors, and other teams on production system problems to provide issue resolutions.• Recommending, implementing, and maintaining disaster recovery processes for middleware platforms.• Setting alerts and processes to maintain the stability of the environments and customer applications and including automating administration tasks.• Working closely with Active Directory, Database, Exchange, Firewall, Load Balancer administrators.• Planning, designing, configuring, testing, implementing and upgrading of SharePoint and BizTalk solutions.• Administration of 3rd party products such as “IBM Tealeaf”, “QRM (Quantative Risk Management”, “Nuance Call Steering & Recognizer” and “SAP Business Objects Enterprise”.• Projects:o Datacenter Migration from Güneşli to Pendiko Active & Active Datacenter between İstanbul and Ankarao Paragaranti E-Trader Mobile Application Migrationo Garanti Yatırım Financial Services High Availability & Performance Tuningo Red Hat Process Automation Manager on OpenShift and RHEL

Istanbul, Turkey

• System administration, troubleshooting and technical support, configuration, performance, monitoring and security.• Assisting in creation of training materials for users of all experience levels.• Providing support for end-user applications, responsible for daily operations.• Collaboration with the application development team on a wide variety of corporate intranet and extranet solutions.• Working with customers at all levels of technical ability by assisting them in the understanding and delineation of a middleware capabilities, current service configuration, custom solutions, installation, management and troubleshooting.• Providing third level support to diagnose middleware related issues and perform root cause analysis; collaborates with first and second level support, QA, vendors, and other teams on production system problems to provide issue resolutions.• Recommending, implementing, and maintaining disaster recovery processes for middleware platforms.• Setting alerts and processes to maintain the stability of the environments and customer applications and including automating administration tasks.• Working closely with Active Directory, Database, Exchange, Firewall, Load Balancer administrators.• Managing vendor deliverables.• Planning, designing, configuring, testing, implementing and upgrading of SharePoint solutions.• Projects:o Main Enterprise and CRM SharePoint Portalso Social, Document Management (SharePoint)o Search Engines (FAST, SharePoint 2013) o Streaming (SharePoint) o Kiosk park ticket serviceso SQL Server Reporting serviceso HR Applications (Additional benefits, Grading Process, Waging Process, and Daily Business for HR Group).o General Administration Applications (Managing Sim Cards, Correspondence etc.)o Enterprise Mobile applications (Web, Native and Hybrid)

Pendik, İstanbul

Socket Programming Applications using Java

• CNG 140 C Programming• CNG 100 Introduction to Information Technologies and Applications

Esentepe, İstanbul

Esentepe, İstanbul

Interco Operator

Master Of Science (Msc), Engineering And Technology Management

Bs, Computer Engineering

Activities and Societies: Conservation Society (Accountant), Association for Computing Machinery, Computer Club, Finearts Society Student.