Ilham Ismath Email & Phone Number

Colombo, Western Province, Sri Lanka

 Deliver comprehensive in-class and remote training sessions designed to enhance the skills and knowledge of team members. Facilitate induction, product training, network and technical, sales, customer service, systems, and service provisioning training. Being the point in-charge of Knowledge Management - where creating digital knowledge resources, and Ops processes and Policies. Being the Salesforce Knowledge Master, publishing and record keeping Ops, infrastructure, network, and technical content. Identify opportunities for improvement by leveraging learnings from all Superloop and Exetel OPs teams. Evaluate the effectiveness of training sessions through employee feedback and knowledge retention. Stay up to date with industry trends, regulations, and standards related to training.

Colombo, Western Province, Sri Lanka

 Troubleshoot internet/ voice service issues and telecommunication technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, VoIP. Configuring and deploying network equipment and software upgrades, ensuring compatibility and security Collaborate with the Products, Operations, and Quality teams to troubleshoot problems, improve processes, and ensure customer satisfaction Be the one-point escalation of the entire NOC operations.. Make suggestions as an industry expert and give an overall great first impression. Maintain fully detailed documentation, logs, and Network stats in appropriate CRM, tools, or tracking systems. Monitor services and fix/troubleshoot/escalate network and technical issues when detected. Participating in on-call rotation for after-hours support and emergency response Comply with telecom regulatory and compliance issues in Australia.

Colombo, Western Province, Sri Lanka

> Conducting one-to-one or small group math tutoring sessions with primary school students (aged 6-11) through TSG's online platform> Preparing personalized lesson plans and materials based on each student's learning needs and goalsTracking and analyzing student progress and providing regular feedback to parents and classroom teachers> Communicating effectively and professionally with students, parents, and colleagues through online messaging, video calls, and emails> Adhering to our company policies, quality standards, and safeguarding procedures at all times

Bachelor Of Science With Honours, Computer Science (Networking And Network Security), Upper Second Class

I didn’t just study networks—I mastered the art of building, securing, and optimizing them. This program was a deep dive into the digital.

Higher National Diploma, Computer Systems Networking And Telecommunications, First Class Distinction

My journey into the digital realm kicked off with a BTEC HND in Computer Networks, awarded by Pearson London with Distinction—because when.

Diploma Of Education, Computer Networking, Distinction

I now have a solid foundation in developing, implementing, and managing computer networks thanks to my diploma in computer networking. I.

High School Diploma, Gce O/L And Gce A/L

As a proud holder of G.C.E Ordinary Level and G.C.E Advanced Level certificates, I have demonstrated a commitment to academic excellence.

Diploma Of Education, Diploma In Ms Office, Distinction

My Diploma in MS Office has provided me with a comprehensive understanding of the world's leading office software suite. Through this.