Ilham Rakhman Hakim Email & Phone Number

• As an Online Sales Coordinator at Chemarome, a leading company in the perfume seed industry, I oversee the online sales and marketing efforts for three distinct brands: Multiarome, Parfarome, and Sensarome. Since.
• Lead an online sales team, providing direction, support, and training to maximize performance and achieve sales targets.
• Managed communications with the online sales team, providing guidance and support to ensure smooth operations and customer satisfaction.
• Developed and delivered training materials, including presentations and videos, to help the team handle potential clients effectively
• Communicated key promotions and updates, such as special discounts and shipping subsidies, to enhance store visibility and customer engagement.
• Foster a collaborative and motivating work environment, ensuring clear communication and alignment with company goals.

• Take charge of a dynamic team overseeing store operations, account management, and customer services and collaborate with digital marketers and graphic designers.
• Develop and maintain strong partnerships with key stakeholders, including principals, distributors, 3PL providers, and popular e-commerce platforms such as Blibli, Lazada, Shopee, and Tokopedia.
• Drive Gross Market Value (GMV) and Net Market Value (NMV) growth in various industries, including oral care, homeware, and plant-based milk.
• Employ sales forecasting techniques to ensure optimal stock levels of high-performing SKUs, making informed purchase order decisions.
• Establish and manage a comprehensive sales performance dashboard to track daily, weekly, and monthly results for all brands under supervision.
• Generate monthly business reports for principals, providing valuable insights on sales, stock management, campaign management, and marketing performance such as cost per click (CPC), cost per mile (CPM), cost-income.

• Identified and acquired a new dealer.
• Built strong relationships with JD.ID, Shopee, and enabler.
• Reviewed and updated trading terms with each key account on a yearly basis.
• Maintained sell-in performance by creating a purchase order plan for managed accounts based on forecasted sales, sales contracts, and stock on hand for each account.
• Conducted a future 3-month sales forecast in an attempt to inform the product marketing team how many units they had to issue purchase orders to manufacture.
• Updated Aqua Japan Official Shop stock keeping unit listings regarding SKU images, product descriptions, and specifications.

• Established Official Store in e-commerce platform
• generated product description, specification, and price list
• planed, implemented, and evaluated a promotion activities
• Lead a project for market penetration in local Area (Bekasi city, Cibitung, Karawang, and karawang) in order to gain more sell in
• Acquire new merchants and maintain relationship with them
• Conducted a market research for cooling products (fridge, freezer, and showcase)

• Increased product awareness and organic search. Optimize product names and descriptions, as well as your key words. Improved the product's search engine optimization (SEO) in the marketplace.
• Monitored and analyzed traffic, product, and marketplace data.
• Managed inventories.
• Bought products from suppliers
• Took and edit photo of the products for uploading purpose.
• Uploaded the product to marketplace

• maintained social media and digital marketing activities
• generated billions rupiah revenue by selling basic TV, smart tv, and ultra-high definition TV to Lazada and JD.ID
• negotiated and updated trading term
• maintained sell in and sell out by setting up the sales plan and inbound schedule
• supervised graphic designer and online customer care specialist
• designed a press release and launched a new TV series on a press conference

• plan, review, and develop digital marketing strategy and forecast required traffic to achieve billions-rupiah in revenue on a monthly basis
• generate product description, specification, and price list
• create sales promotion and join promotional program with Lazada and JD.ID
• direct agency team to produce contents, cooperate with influencers, and operate Google ads plus Facebook ads
• maintain and increased conversion rate plus digital marketing return on investment
• develop and established valuable partnership with third-party

• Maintained and had responsible for e-commerce activities
• Worked with person in charge of each e-commerce platform
• Developed and managed digital marketing strategy
• Implement strategic digital marketing plan
• Measured and reported digital marketing activities
• issued a letter of support to dealer that want to join e-catalogue (organized by LKPP -- Indonesian Government Procurement)

• Wrote advertorial articles
• wrote search engine optimization (SEO) friendly articles regarding software, application, laptop, computer, and technology
• utilized Google Trends to find out latest issue in order to make an article that could increase website traffic
• boosted the articles on Facebook Page and other social media

made about one fourth contribution in weekly average to electronic category sales by approved or rejected the products that was proposed by account managers to appear on Shopee promotional page

Indonesia

• screened the products sold at Shopee and decided whether they had to be passed, banned, or deleted to prevent legal risk
• supervised machine learning to identify the product sold at Shopee
• made comprehensive analysis as regard airsoft gun & air gun to support Content Manager making the right policy

Indonesia

• collected data as regard online sellers and online merchants who had not joined Shopee
• asked online sellers and online merchants to open Shopee
• offered Shopee sellers a to join programs which could increase their transaction volume
• compared offering price for selected products across multiple online marketplace
• calculated market size of top selling products of selected competitor subcategories and analyzed which subcategory had the biggest revenues