Ilham Putra Email & Phone Number

Bekasi, Id

Ruko Asia Tropis

- Handle daily operations with efficiency, including staff scheduling, inventory control, and making sure corporate policies are followed. - Take responsibility of and develop a group of baristas to maintain the reputation of the brand and provide exceptional customer service. - Maintaining up to date on inventory levels and place orders as necessary to guarantee the availability and freshness of the products. - Establish and uphold safety and hygiene regulations to give clients a hygienic and welcoming environment. - Provide new team members by example, creating a good and cooperative work atmosphere.- Respond quickly to consumer complaints and issues in order to take over new business and keep existing clients. - Work together with management to plan and carry out marketing initiatives that will increase sales and improve customer satisfaction. - Use consumer feedback and sales trends analysis to inform based on data for ongoing development.

Summarecon Topaz Kota Bekasi

- Served more than 400 cups of beverages every day in a promptly, reliable, and high-quality manner.- Maintained and operated coffee makers, espresso machines, and other facilities. - To achieve the highest level of client satisfaction, gave priority to drink requests while controlling disruptions. - Made sure the areas were consistently clean by cleaning the seating areas, machines, counters, and utensils on a daily basis. - Informing clients about recently launched products.

Indonesia, Kota Bintang

- Helping a barista to become a Coffee Master- Providing materials about coffee theory to be presented by a barista who will become a Coffee Master- Provide standard information on the use of Starbucks Pour Over and Coffee Press

Indonesia, Kota Bintang

- Bringing material about Brew and Craft SGA 300- Make coffee using Coffee Press and Pour Over tools with Colombia Beans- Making schedule of Miracle of Coffee every week

Grand Kota Bintang

- Provides information about standards for making coffee- Provide add-on upselling information so that the store achieves every day

Grand Kota Bintang

- Memorize around 100+ drink menus, both coffee and non-coffee

Kalimalang, Universitas Gunadarma

On 4th of April, 2022, I was entrusted with being promoted to BPH in the research and development division, and during my tenure I did the following:- listen to the complaints of Gunadarma University students- Organize educational activities for Gunadarma students and outside the campus environment

Kalimalang, Universitas Gunadarma

During this period, I was entrusted as the head of the sports department with the duties and responsibilities of being a bridge between the scope of the organization and wider external parties, such as making work programs in the field of sports held for the public.

Kalimalang, Universitas Gunadarma

During this period, I accepted the duties and responsibilities of a multimedia member in general, such as making posters and feeds for all work programs of other departments, making feeds for holidays on the Instagram account of BEM FSB UG, and making work programs staff of the month and birthday greetings.

Kopi Laka Laka, Grand Mega Bekasi

- Memorized over 15+ menu and created drinks 50 - 70 customer orders each day.- Fulfilled customer orders including hot and cold drinks, promotion offering - provided friendly customers service all while remaining during period high volume

Obi Island, North Maluku, South Halmahera

I did an internship as an administrator at a construction company with 2nd phase of Eco Village development project in Obi Island, North Maluku, South Halmahera.

Literature And Culture, English Language And Literature/Letters, 3.54/4.00

Activities and Societies: The Internal Human Resources and Development Bureau of Kalimalang Region Student Executive Board

Computer And Network Engineering