Ilham D. Tama Email & Phone Number

Jakarta, Indonesia

1. Spearheaded strategic partnership initiatives, leveraging exceptional negotiation skills to craft mutually beneficial agreements that align with company goals and objectives.2. Cultivated and nurtured long-term relationships with key partners, fostering trust and collaboration to drive sales growth and enhance customer loyalty.3. Innovated new strategies for collaboration within existing partnerships, continuously seeking opportunities to expand and deepen engagement.4. Demonstrated adept conflict resolution skills, effectively addressing challenges and ensuring the smooth operation of strategic alliances.

Jakarta, Indonesia

1. Spearheaded the conceptualization, development, and execution of innovative CRM loyalty programs across ASRI's flagship properties, including Mall Of Indonesia, Grand Galaxy Park, PIK Avenue, ASHTA, and Hublfe.2. Pioneered the ASRI Living Apps CRM system, revolutionizing customer engagement and satisfaction through cutting-edge technology and tailored experiences.3. Directed a dynamic team of CRM professionals, overseeing all aspects of program implementation and performance evaluation to ensure optimal results and alignment with organizational objectives.4. Collaborated closely with cross-functional teams to integrate CRM strategies seamlessly into overall business operations, fostering a culture of customercentricity and driving sustained growth.

Indonesia

1. Acted as the primary liaison for Samsung products, showcasing the latest innovations and providing exceptional customer service, particularly through the Samsung S-Care program.2. Managed store activities comprehensively, from selling units (devices, accessories, and IoT) to achieving mission and target goals, ensuring a seamless and rewarding customer experience.3. Integrated seamlessly into the customer environment, fostering positive professional relationships and leading goal achievement efforts with dedication and expertise.

Jakarta, Indonesia

Jakarta, Indonesia