- Managed appointment inquiries and arranged appointments with appropriate medical specialists based on patient symptoms and health history of English-speaking patients.- Facilitated treatment requests from overseas patients by elaborating and forwarding medical information to the appropriate medical specialist and communicating feedback to the patient.- Promoted the hospital to overseas medical tourism facilitators and clients and established business relationships with medical tourism agencies globally.- Handled global insurance contract administration and insurance billing for Cigna and TSS/Tiecare.