• Software Development Life Cycle (SDLC) and DevSecOps Culture implementation• Deploy application to docker containerization with jenkins automation

• Building communication and relationships as PIC / account manager from 37 Indonesian Universities as client and being the first person they will contact for any conditions (including outside support)• Setting up the impactfull onboarding process to introduce the benefits and how to use product features to clients for successful implementation• Ensure that client satisfaction levels remains at a maximum thereby increasing recurring revenue using Adoption, CSAT and NPS scores

• Ensuring clients get the best journey in the customer support process by providing one-time-solved support without having to trouble the client to come back again because they are still constrained or need further assistance.• Providing support in the form of a guide blog to make it easier for clients, support staff, and the public to solve their problems• Full participation in improving the performance of the support team with the aim of minimizing further escalation to other teams so that other teams can perform on their respective job desks• Properly deliver any information provided by other divisions to clients, such as promo discounts, maintenance, disruptions, and other operational updates• Serving +50 technical cases in one day with a total of more than 5000 clients already served and client satisfaction 4.9/5

• Monitoring and fully responsible for maintaining operational infrastructure and supporting internal applications • Installing new technology and testing development, before being deliver as ready-to-use production by the client • Technical documentation using MOP in the planning and implementation process in the process of infrastructure development and maintenance • Become a follow-up party in escalating client support for more technical needs related to products or infrastructure

• Providing assistance to clients through live chat, ticket, and telephone media to ensure the service runs as it should• Troubleshooting problems that occur in client services and educating clients on how to quickly self-solve without the need to wait for the support team• Provide positive suggestions to clients if there are interruptions or problems with their services, by collaborating with other teams to ensure that they can be overcome immediately• Always strive to maintain the company's image as a frontline staff by maintaining a good personal relationship with clients• Best Technical Support with a 140% KPI increase for Q1 2022

• Membuat 10 video untuk menampilkan review pelanggan terhadap produk klien• Membuat video whiteboard untuk memperingati Tahun Baru Cina 2021 • Membuat 8 menit video konten tentang berkurangnya lahan basah untuk Youtube klien• Membuat desain kartu ucapan selamat Hari Raya Imlek 2021• Membuat desain poster tentang Novel Covid-19

Kegiatan magang ini bertujuan agar peserta dapat memasarkan produk secara online untuk meningkatkan trafik penjualan. Kegiatan dilakukan dari rumah dan melakukan pertemuan rutin setiap 1 bulan sekali untuk evaluasi dan mendapatkan arahan dari pengawas. Pekerjaan yang dilakukan adalah:• Mengenal media sosial sebagai market produk (Youtube, Instagram, Blogger, Facebook, etc.)• Menganalisa tren pencarian sebagai kata kunci, tag, dan tagar untuk meningkatkan traffic.• Membuat 9 desain dan 3 video konten produk yang eye-catching setiap hari.• Copywriting dan Search Engine Optimizing untuk deskripsi sesuai anjuran pembimbing.