Ivy Liang Email & Phone Number

Toronto, Ontario, Canada

Canada

Toronto, Canada Area

Mississauga

Mississauga

Toronto, Canada Area

• Managed a team of consultants to support multiple quality operation initiatives in a largest vaccines company.• Successfully delivered instrument (KC4) integration with Laboratory Information Management System (LIMS) projects in result of significant reduction of cycle times in quality control testing. • Led IS (Information Solution) and Quality Operation teams to deploy eInfoTree application, enabled compliance with 21 CFR Part 11 for existing Excel spreadsheets, streamlined spreadsheet validation process. • Coordinated LIMS operational support covered change request prioritization, resource allocation and activities planning within North America region. • Organized facilitated workshops, cost-benefit analysis and prepared/oversaw business case, project charter, project plans, URS, FRS (Functional Requirement Spec) and other project documents. • Proactively identified and raised attention to project risks and delays, monitored project progress to develop preventive action plan.

Mississauga, On

Reported to IT Director on all kinds of project assignment and provided sustainment support for existing applications.• Saved 20% IT operational cost by leading a team of 7 Six Sigma project to improve overall IT support for Analytical Development and Quality Control Labs. • Initiated Waters NuGenesis Scientific Data Management System upgrade for pharmaceutical development lab across Canadian sites. Collected requirements, negotiated internal resources, developed project execution plan and obtained management approval. • Led blueprint process, assisted HR directors in defining business requirements and managing stakeholders’ expectations throughout SAP HR module implementation. • Effectively negotiated and allocated project team resources within internal SAP support team and external vendors when leading various SAP stabilization projects for external big Pharma clients. • Led Sales and Marketing teams in Saleslogix, an award-winning CRM solution rollout successfully. Developed project plan, managed project budget to allocate overall cost estimate to individual tasks throughout the project lifecycle. Defined appropriate issue escalation process and effective communication policy to meet various stakeholders expectations.• Participated Project Management Office (PMO) structure creation including defining IT project management methodologies, best practices and maintaining process standards by setting up standard performance measures, provided expertise and training to project management team. • Proactively identified and raised attention to project risks, delays and entire project progress for preventive action plan to be developed.

Mississauga, On

• Led feasibility studies and made proper application recommendations to senior management. • Worked with project team to provide reasonable estimate of effort required considering system and infrastructure support.• Administered multiple Domains, Active Directory and Exchange server to minimize downtime for Toronto Region.• Strickly followed IT SOPs to manage file & email servers backup. • Participated internal/external IT audit successfully.• Built and maintained system disaster recovery plans for 20+ infrastructure and application servers.• Maintained servers’ Anti-Virus definition and Windows security patches up-to-date.• Monitored system and network performance and utilization.• Provided 2nd tier support for Windows systems and application servers.• Provided guidance to junior staff.

Singapore

• Participated software acquisitions. Identified project objectives, developed business case and assigned project manager to manage cost, schedule.• Led implementation of new warehouse management application project to meet Y2K deadline. • Promoted IT services, and maintained a close relationship with the clients and vendors.• Responsible for recruiting, staff career development and management.• Prepared IT budgets forecasting and manage budgets to ensure projects were completed within allocated budgets.

Singapore

• Developed and maintain equipment inventory database.• Provided business analyst expertise to project managers including scheduled meeting, took meeting minutes, prepared presentation materials and analyzed business requirements to ensure meeting targets correctly.• Prepared system training materials, conducted end user training. • Assisted developing system integrated test scenarios and strictly followed quality matrix checklist. • Be a front-line helpdesk supporting over 10 branches, 500+ internal staff.

Foundations Of Project Management, Project Management

Bachelor Of Economics, International Trade