Ilias Meligkovas Email & Phone Number

As a Service Delivery Manager at Orfium, I oversee the entire Service Value Stream, ensuring seamless end-to-end service delivery. My key responsibilities include:- Service Value Stream Management: Owning the complete service delivery process, from design to implementation and continuous optimization. I collaborate with the Integration team to design service flows, conduct trials, and develop proof of concepts (POCs) that meet client requirements.- Service Performance Monitoring: Establishing and tracking KPIs to measure service performance, analyzing data regularly to identify trends, issues, and opportunities for improvement.- Continuous Improvement: Leading initiatives to enhance workflows, processes, and service efficiency. I foster a culture of innovation and collaboration, driving horizontal improvements across departments.- Business Process Management (BPM): Streamlining workflows and optimizing processes, identifying automation and standardization opportunities, and collaborating with stakeholders to redesign processes in line with business goals.- Cross-functional Collaboration: Working closely with the Revenue Operations team to boost efficiency and service quality, the Accounts team to deliver superior customer experiences, and Product Owners to communicate service needs for productization. I also liaise with the Integration team on technical projects for service enhancements and provide insights to upper management on service needs and resource requirements.

As part of the Product Development Team, I design, test, and implement innovative renewable energy products and digital tools, focusing on meeting customer needs and promoting sustainable energy solutions. In addition to my technical responsibilities, in my role as a business agile coach, I take it a step further by mentoring and guiding teams and individual team members in their professional journeys, fostering an environment ripe for continuous learning and innovation. Leveraging my extensive knowledge in agile methodologies, business strategies, and market trends, I empower my colleagues. This involves assisting them in honing the agile skills essential for thriving in the fast-evolving renewable energy sector. My responsibilities include facilitating effective communication and collaboration across the team, promoting agile values and principles to ensure our efforts are in sync with the organization’s vision and goals. Through this agile coaching lens, I aim to build resilient, adaptable teams capable of delivering value rapidly and efficiently, embodying the agility needed to succeed in today’s dynamic market.

Athens, Greece

As a Business Agile Coach, I specialise in leading teams across the globe in implementing complex projects and products in various industries. Providing comprehensive, 360-degree support, I collaborate with teams and leaders throughout Africa, Asia, Oceania, America, and Europe to ensure seamless project execution from inception to completion.My approach involves facilitating workshops, both in-person and remotely, utilizing innovative and creative techniques to inspire and engage team members. I closely support the teams by removing obstacles and ensuring the successful implementation of solutions through the application of traditional project management and agile methodologies.In addition to my coaching expertise, I am also committed to preparing and conducting tailored training programs to address each team's unique needs and challenges. This personalised approach fosters an environment of continuous learning and improvement, enabling teams to unlock their full potential and achieve exceptional results.

• Scrum Master• EGP RoE area focal point for ServiceNow platform, UCC Infrastructure, CKS infrastructure and GLAD.• Ensure all group users gain optimum benefit from ICT in their roles through developing good working relationships and providing appropriate information, support and training.• Support the various internal teams with their specific operational requirements, including installation, set-up and support• Liaise with third party providers as required to identify and implement solutions.• Support the provision and maintenance of company’s system & network, associated hardware/software and connectivity, managing any service disruptions, identifying and resolving faults.• Support the Head of ICT in the delivery of various projects as required.• Maintain an up-to-date asset register for all hardware and software and provide information to the budget.• Any other duties that may be required from time to time for the smooth running of the business.

Athens, Greece

Greece

Laboratory of Automation Control Systems

Bachelor'S Degree, Electronics Engineering

Bachelor'S Degree, Electronics Engineering Educator