Mark Ilic Email & Phone Number

Upper Hutt, Wellington Region, New Zealand

As UHCC’s Information Management Advisor, I am responsible for raising UHCC’s information management capability by promoting information as a strategic asset and championing information management to increase understanding of why it’s important.I identify best-practice information management-related opportunities for business improvement and take my recommendations for priority information management initiatives to our Information Management Governance Group (which I am responsible for establishing and driving).Examples of my recent initiatives approved by our Information Management Governance Group include:- Initiating, developing and setting up our Information Management Governance Group. (I established the group and its terms of reference in 2020 – which are: “to support the development and implementation of a governance framework for information management, to ensure operational practices support business outcomes and to ensure coordination across information-related functions including privacy, freedom of information and information security”.)- Audit of our high-value high-risk information.- Recommendations for managing UHCC’s records to meet our legislative obligations under the Public Records Act 2005.- A new Information Management Policy covering the use of Microsoft Teams.- New Information Management procedures (“how to” guides).- Development of Information Management competencies for employee Performance Development Plans.I have led, developed and a new UHCC Information Management Policy for 2023, updated it for 2024 and developed a three-year Information Management Strategy covering 2023-2025, which was approved for adoption by our Executive in late 2023.I have raised Information Management capability across the organisation by proactively ensuring each employee joining UHCC receives an information management induction. I have held numerous Information Management education sessions to increase awareness of best practice Information Management.

Wellington & Wairarapa, New Zealand

My responsibilities are: ECM System Support: • Develop and maintain ECM system management processes and procedures.• Be the key resource responsible for carrying out ECM system management processes.• Ensure ECM tools are developed and managed effectively and that ECM management processes are documented and communicated.User Support and Advice• Develop and maintain ECM user support processes and procedures.• Provide advice to ensure that the most effective use of the ECM tools is applied.• Be the first point of contact for user support issues relating to ECM tools.Relationship Management• Build and maintain effective internal and external networks and working relationships.• Be recognised as a Subject Matter Expert on ECM tools, building and maintaining up-to-date knowledge of relevant technology practices, developments and trends.Continuous Improvement• Develop and manage NZDF wide reporting on ECM tools to provide an understanding of usage and activity across NZDF and support continuous Improvement.• Ensure ECM tool usage and support service lessons learnt are sourced, reviewed and improvement opportunities are identified. Achievements: Recognised as the team's go-to person for:• Subject Matter Expertise in NZDF's Microsoft SharePoint-based Defence Document Management System.• Successfully troubleshooting and resolving high volumes of user support issues.• Building, rolling out and maintaining new SharePoint Document Management System sites across all of NZDF.

Wellington & Wairarapa, New Zealand

Responsibilities:• Analysis and interpretation of educational performance data.• Subject Matter Expert for the TEC’s educational performance indicator methodology.• Lead for knowledge base development, user education and maintenance.• Developing tools for the provision of online information.• Management, coordination and resolution of our customers’ queries regarding educational performance data and information. • Lead for documenting our information management processes and procedures.Achievements:• Led the successful development and implementation of the TEC’s internal knowledge base wiki. • Developed and built the TEC’s online language taxonomy tool.• Helped raise user knowledge of our online knowledge base and data warehouse through education and training.• Successfully contributed to developing our group’s knowledge management strategy.• Managed and successfully resolved a large volume of questions about educational performance information and data from our internal and external clients.• Researched a sample of the TEC’s data warehouse key end-users to discover their perceptions on what makes the data warehouse successful. Identified useful insights about factors influencing the success of information systems. Demonstrated how the TEC could use these insights to improve user interaction with the data warehouse.• Analysed the TEC’s intranet and identified ways of better understanding user attitudes in order to improve take-up of the intranet across more of the business.

Wellington, New Zealand

Responsibilities:• One year review and update of the Consumer Prices Index (CPI).• Update of the CPI “basket of goods” data.• Development and maintenance of new and existing statistical classifications. • Promotion of statistical classification usage. • Assessment of the organisation’s records and data management environment.Achievements:• Helped deliver the CPI update project on time and to the agreed quality standards. • Successfully contributed to raising awareness and knowledge of statistical classifications across the organisation. • Recommended initiatives for successfully introducing the proposed Electronic Records and Data Management System throughout the organisation.

Dunedin

Responsibilities: Developing and maintaining the stores’ website. Achievements:• Increased the volume of website products for sale by 25%.• Improved and rationalised the website to provide a faster online purchasing experience for customers.

Dunedin

Building services engineering design and project management.

Master’S Degree, Information Management, Merit

Bachelor’S Degree, Finance, Information Science, Marketing Management

Certificate In Information Technology

Bachelor’S Degree, Bachelor Of Science (Honours) In Mechanical Engineering, 2Nd Class