Ilissa Duluc Email & Phone Number

Burbank, California, United States

- Planned, executed and strategized multi-million-dollar international marketing campaigns across print, digital and social media platforms to educate and inform real estate agents and home-seekers of luxury auction buying opportunities; when necessary designed, created and submitted content.- Assigned and supervised day to day tasks across campaign cycles; handled recruiting, onboarding, hiring and firing. - Streamlined and overhauled processes to decrease wait-time on deliverables, maximize productivity and exceed client and supervisor expectations on tight deadlines.- Sourced vendors across the country to assist with production of marketing collateral including but not limited to photography, videography, print collateral and signage; through experience, created and maintained relationships with vendors offering best quality to price ratio.- Traveled extensively as part of executive team to convert new leads and maintain profitable relationships.

• Acted as liaison between tenants and ownership for two executive suite properties; responsible for rents, deposits, record keeping and working swiftly and diplomatically to resolve issues. •Wrote business correspondence and emails and drafted legal documents to address issues and concerns on job sites and with tenants.•Compiled and analyzed financial data for tax and auditing purposes using online tools and Quickbooks; also responsible for writing checks, maintaining a general ledger and reconciling accounts.•Ensured full administrative and secretarial support to ownership by managing employees tasked with arranging health benefits, relocation, and general clerical tasks.

Greater New York City Area

•Managed daily operations of fine dining restaurant helmed by Walker Stern and Joe Ogrodnek (Food and Wine “Best New Chefs 2014”). •Performed tasks of floor manager, service director, sommelier and beverage manager in addition to general management duties including but not limited to: licensing, maintaining and renewing permits, inventory and supply control, payroll, profit and loss accountability, social media, website maintenance, electrical, hardware, plumbing and computer repair.•Acted as Event Manager and coordinator, booking events up to $15,000 in revenue and ensuring guest expectations were exceeded from initial inquiry to thank you emails after the event.•Utilized Department of Health standards for proper food handling, product rotation and labeling, educating and reinforcing these standards with staff to help earn two “A” grades for the restaurant.

Greater New York City Area

•Managed daily operations of East Village casual fine dining restaurant in addition to directing service, supervising staff and ordering beverages and dry goods. During service acted as host, server, bartender, manager and expediter to ensure timely turns and increase volume.• Selected wine and beer to expand and enliven current beverage offerings and include more local and natural choices; garnered mention in The New York Times column The Pour (“Standout Wine Lists in New York City”).•Trained new and existing service staff on house procedures and policies, in-depth food and beverage knowledge, Dinerware POS and Adobe In Design; implemented new server side work and point of service policies to increase efficiency as well as improve the style of service and enforced those policies with disciplinary action.

Greater New York City Area

•Ran daily operations for a busy natural wine shop in Nolita scheduling meetings, appointments and in-store tastings and representing the shop at major industry events outside regular hours.•Created new forms and logs to organize and track inventory, ordering and spending; kept online web store updated to capture sales from customers across the country.•Tasted and purchased wine maintaining an inventory of more than two hundred bottles highlighting the best and newest offerings in the organic and natural wine world.•Ensured excellent customer service and increased per customer sales through extensive knowledge of inventory and suggestions of food and wine pairings.

Greater New York City Area

•Delivered food, organized fire times and answered guest questions about ingredients in Dan Barber’s exemplary fine dining restaurant in the West Village.•Supported both back and front of house staff with speed, efficiency and courtesy.•Utilized in-depth food knowledge, presence of mind and interpersonal skills to ensure top-level customer service.

Greater New York City Area

•Wrote and edited content keeping subscribers on the cutting edge of Apple products, innovation and accessories•Brought new advertisers to the magazine increasing revenue•Traveled to industry events to conduct interviews, product reviews and information to present on podcasts and in columns

Greater New York City Area

•Increased profit by creating regulars and maximizing volume of customers per service for Donatella Arpaia’s newly opened Italian restaurant in Midtown East.•Organized, planned and spearheaded tasks throughout the restaurant to ensure prepared, efficient and seamless service.•Recruited and trained new staff in customer service, points of service and Aloha computer system.

Greater New York City Area

•Increased profit by creating regulars and maximizing volume of customers per service for wine bar with multiple locations and over 70 wines by the glass.•Handled large sections delivering prompt and helpful service.•Guided guests through extensive wine list and wine flights translating their wants into a perfect glass of wine.