Iliya Ivanov
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Iliya Ivanov Email & Phone Number

Manager, Customer Success at Betty
Location: Sofia, Sofia City, Bulgaria 8 work roles 6 schools
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Current company
Betty
Role
Manager, Customer Success
Location
Sofia, Sofia City, Bulgaria
Company size
876 employees

Who is Iliya Ivanov? Overview

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Quick answer

Iliya Ivanov is listed as Manager, Customer Success at Betty, a company with 876 employees, based in Sofia, Sofia City, Bulgaria. AeroLeads shows a matched LinkedIn profile for Iliya Ivanov.

Iliya Ivanov previously worked as Escalations Team Lead at Tide and Team Lead at Tide. Iliya Ivanov holds Master Of Business Administration - Mba from Cardiff Metropolitan University.

Company email context

Email format at Betty

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Betty

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Profile bio

About Iliya Ivanov

As the Escalations Team Lead at Tide, I manage the resolution of complex and sensitive customer issues with a high level of professionalism and empathy. I have a Master of Business Administration from Cardiff Metropolitan University, where I specialized in International Business Administration. I have over five years of experience in leading and coordinating customer support teams in different sectors and markets, including Entain, one of the world's largest sports betting and gaming groups. I have strong interpersonal communication, teamwork, and emotional intelligence skills, which enable me to build rapport with customers and colleagues, and to handle challenging situations with grace and confidence. I am passionate about delivering excellent customer service and contributing to Tide's mission of making banking easier and faster for small businesses.

Listed skills include Customer Service and Microsoft Office.

Current workplace

Iliya Ivanov's current company

Company context helps verify the profile and gives searchers a useful next step.

Betty
Betty
Manager, Customer Success
Sofia, BG
Website
greenhouse.io
Employees
876
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Company profile
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8 roles

Iliya Ivanov work experience

A career timeline built from the work history available for this profile.

Manager, Customer Success

Betty

Sofia, BG

Escalations Team Lead

Current
Tide

Sofia, Bulgaria

Since assuming the role of Escalations Team Lead I have:- Built the Escalations team from the ground up, establishing all operational processes and reporting procedures.- Led the recruitment process to hire a team of highly skilled professionals, ensuring top-tier talent acquisition.- Personally managed all complex escalations during the initial months.

Nov 2022 - Present

Team Lead

Tide

Sofia, Bulgaria

Main Responsibilities:- Lead a multicultural team of member support representatives, fostering an inclusive and productive work environment.- Ensure all Key Performance Indicators and Service Level Agreements are met and exceeded, maintaining high standards of service delivery.- Coach and mentor direct reports to help them grow, achieve, and exceed their.

Oct 2021 - Oct 2022

Shift Lead

Entain

Sofia, Bulgaria

Responsible for managing the day-to-day operations of multiple Customer Support teams with the aim of ensuring a high-level of service and customer satisfaction.Main Responsibilities:- Ensuring adequate staffing, based on the available resources and workload- Participating in the preparation of monthly schedules by providing advice and feedback- Reviewing.

Sep 2019 - Oct 2021

Assistant Team Lead

Entain

Sofia, Bulgaria

Responsibilities:- Assisting Team Leaders with the monthly Quality Assurance repots- Reviewing team members' handled cases and assessing their quality- Providing training to new employees- Analyzing existing internal procedures and suggesting ways for their improvement- Monitoring the work process and reporting any problems to the Team Leaders and.

Nov 2018 - Aug 2019

Senior Customer Service Representative

Entain

Sofia, Bulgaria

- onboarding and coaching new joiners- assisting the Team Leads with operational tasks - assisting the customer service representatives with complex cases

Feb 2018 - Oct 2018

Customer Service Representative

Entain

Sofia, Bulgaria

Nov 2015 - Jan 2018

Data Analyst

Europe Elects

Responsible for gathering and analyzing the latest political polling numbers for the Republic of Bulgaria.

Jul 2018 - Aug 2019
Team & coworkers

Colleagues at Betty

Other employees you can reach at greenhouse.io. View company contacts for 876 employees →

G( Gabriella (Gonzalez) Mills Gabriella (Gonzalez) Mills Colleague at Betty San Francisco Bay Area, United States View → HH Heather Horn Heather Horn Colleague at Betty Indianapolis, Indiana, United States, United States View → GM Gina Madura Pohl Gina Madura Pohl Colleague at Betty Greater Chicago Area, United States, United States View → JB Jacob Boult Jacob Boult Colleague at Betty San Diego, California, United States, United States View → DN Dan Nwoke Dan Nwoke Colleague at Betty United Kingdom, United Kingdom View → KC Khushi Chachcha Khushi Chachcha Colleague at Betty Toronto, Ontario, Canada, Canada View → JD Jon Deyoung Jon Deyoung Colleague at Betty Greater Phoenix Area, United States, United States View → LS Lilly Simeonova Lilly Simeonova Colleague at Betty New York, New York, United States, United States View → PK Patrick Kelliher Patrick Kelliher Colleague at Betty San Francisco, California, United States, United States View → SV Steve Vezeau Steve Vezeau Colleague at Betty Kelowna, British Columbia, Canada, Canada View →
6 education records

Iliya Ivanov education

High School Diploma, Mathematics And Natural Sciences

Specialized High School Of Mathematics And Science "Akad. Ivan Tsenov" - Vratsa
FAQ

Frequently asked questions about Iliya Ivanov

Quick answers generated from the profile data available on this page.

What company does Iliya Ivanov work for?

Iliya Ivanov works for Betty.

What is Iliya Ivanov's role at Betty?

Iliya Ivanov is listed as Manager, Customer Success at Betty.

Where is Iliya Ivanov based?

Iliya Ivanov is based in Sofia, Sofia City, Bulgaria while working with Betty.

What companies has Iliya Ivanov worked for?

Iliya Ivanov has worked for Betty, Tide, Entain, and Europe Elects.

Who are Iliya Ivanov's colleagues at Betty?

Iliya Ivanov's colleagues at Betty include Gabriella (Gonzalez) Mills, Heather Horn, Gina Madura Pohl, Jacob Boult, and Dan Nwoke.

How can I contact Iliya Ivanov?

You can use AeroLeads to view verified contact signals for Iliya Ivanov at Betty, including work email, phone, and LinkedIn data when available.

What schools did Iliya Ivanov attend?

Iliya Ivanov holds Master Of Business Administration - Mba from Cardiff Metropolitan University.

What skills is Iliya Ivanov known for?

Iliya Ivanov is listed with skills including Customer Service and Microsoft Office.

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