Ilja Galtsov Email & Phone Number

San Roque, Al, Es

San Roque, Al, Es

Spain

• Analyzed business-side requirements to enhance project alignment and clarity.• Provided professional and technical descriptions of requirements in close collaboration with the Development Team and system architects, improving understanding and implementation accuracy.• Created and managed JIRA backlog items (Epics, user stories, acceptance criteria) to streamline project organization and progress tracking.• Coordinated dependencies with other agile teams, including interface partners, to ensure efficient integration and workflow.• Identified enablers for service and system architecture optimization to foster continuous improvement and scalability.• Supported Product Owners and contributed to other projects like Community of Practices to facilitate knowledge sharing and project synergy.• Supported the design of technical solutions to realize business requirements effectively.• Provided operational support, including analysis and resolution of error tickets.• Collaborated with the Scrum team to address tasks and ensure project success.

• Crafted comprehensive requirement specifications, including detailed user stories, wire-frames, and process flow diagrams, improving clarity and communication in project development, using detailed documentation.• Conducted intricate research on processes and features, driving continuous improvement in product and operational efficiency, using research-driven enhancements.• Contributed to the establishment of robust business analysis processes and the creation of essential documentation templates, ensuring standardized and efficient workflows, using streamlined processes.• Engaged actively in all Agile ceremonies, collaborating closely with Product Owners to shape and refine the product backlog, ensuring agile project alignment, using agile methodologies.• Facilitated collaborative work sessions among team members during feature inception, fostering innovative ideas and smooth execution, using interactive team sessions.

• Documented and collected requirements for new features and functionalities in the Compliance domain, enhancing project clarity and direction, using thorough documentation practices.• Created multi-year roadmaps and objectives, aligning them with strategic targets, fostering long-term planning, using strategic alignment.• Managed stakeholders effectively by accommodating their requirements and expectations, ensuring stakeholder satisfaction, using adept stakeholder management.• Collaborated with various development teams (iOS, Android, Web, Desktop, Admin) to achieve project goals, ensuring diverse team collaboration, using cross-functional teamwork.• Initiated successful product launches in multiple regulated regions (Australia, USA) from inception, achieving successful market entry, using strategic initiation.• Supported and improved existing compliance functionality in different regions and territories (Europe, LATAM, Asia), enhancing compliance practices globally, using proactive support.

• Oversaw a team of System Analysts, managing their daily tasks and addressing their requests, which increased team efficiency, using effective task management.• Established a standardized documentation format adopted across all business areas, ensuring consistency and clarity, using a unified documentation approach.• Sustained and upheld stringent documentation standards within the company, ensuring compliance and accuracy, using rigorous documentation practices.• Delivered training sessions to Product Owners, equipping them with skills to create exceptional requirement documentation, which improved documentation quality, using targeted training.• Contributed to process enhancement between various teams, fostering smoother collaboration, particularly between design and development teams, using improved inter-team processes.

• Participated in gathering and eliciting requirements for new features and changes, which increased collaboration and alignment across teams, using effective document tracking.• Generated documents to track requirements, enhancing cross-team collaboration and alignment, using streamlined document management in Confluence.• Contributed to the migration from Google Docs to Confluence, increasing document management efficiency, using the transition to a more centralized platform.• Provided support to Product Owners across diverse business domains in feature development, which increased efficiency in the development process, using proactive involvement.• Actively participated in all Agile/Scrum activities, ensuring seamless project execution and team cohesion, using agile methodologies.

Gibraltar

• Crafted comprehensive requirement specifications, including detailed user stories, wire-frames, and process flow diagrams, improving clarity and communication in project development, using detailed documentation.• Conducted intricate research on processes and features, driving continuous improvement in product and operational efficiency, using research-driven enhancements.• Contributed to the establishment of robust business analysis processes and the creation of essential documentation templates, ensuring standardized and efficient workflows, using streamlined processes.• Engaged actively in all Agile ceremonies, collaborating closely with Product Owners to shape and refine the product backlog, ensuring agile project alignment, using agile methodologies.• Facilitated collaborative work sessions among team members during feature inception, fostering innovative ideas and smooth execution, using interactive team sessions.

Gibraltar

• Designed and executed test scenarios to validate new product functionality and design against requirements.• Thoroughly documented investigation results for identified issues in the Jira system, including detailed information.• Ensured issue resolution by verifying fixes implemented by various development teams.• Contributed insights to Business Analysis and UX/UI teams, offering perspectives on new functionality and design risks and enhancements.• Conducted comprehensive testing across Web and Mobile platforms, as well as Backend Systems.• Performed user-oriented ad-hoc/smoke tests to assess product usability and functionality.• Assisted the automation team by elucidating the product's functionality and workflow.

Gibraltar

• Collaborated with diverse teams to capture initial requirements through inclusive teamwork, promoting cross-functional collaboration and understanding.• Analyzed business changes and assessed their impact on customer experiences, ensuring a customer-centric approach through impact analysis.• Produced comprehensive requirement documentation (User Stories, BDD documents, etc.) to guide development and testing teams, enhancing clarity and alignment.• Conducted demonstrative sessions with key stakeholders, visually explaining detailed requirements and gathering valuable initial feedback for stakeholder engagement.• Facilitated effective communication between stakeholders and development teams by translating technical feedback into accessible language and vice versa.• Detailed software logic and outlined positive/negative paths and design wireframes within requirement documentation, providing precise development guidance.• Generated requirements for Mobile, Web, and Backend systems, collaborating with internal and external development teams to ensure comprehensive system coverage.• Fostered relationships with industry service providers like Openbet, Playtech, Bet Radar, Grand Parade, etc., ensuring seamless project execution through effective relationship management.

Gibraltar

• Conducted User Acceptance Testing (UAT) for new features and functionality delivered by internal teams and external suppliers in various domains, such as Sports, Casino, and Games, to ensure product quality.• Developed comprehensive test plans and generated reports for products in test, effectively communicating findings to stakeholders and ensuring transparency.• Collaborated closely with the Business Analysis team, proactively identifying risks and early defects, and providing valuable feedback to enhance documentation accuracy.• Enhanced customer experience by offering feedback and valuable suggestions to the Business Analysis team, contributing to continuous improvement efforts.• Designed and executed precise test scenarios based on requirements documentation and release notes from both internal and external sources, ensuring thorough testing coverage.• Compiled and documented guides and internal help resources, facilitating knowledge sharing and supporting team members effectively in testing processes.• Assisted the automation team by executing basic automation scripts and providing insights into system functionality, contributing to the automation process.• Maintained open communication with cross-functional teams to share information about potential risks and their potential impact on project timelines and objectives.• Proposed innovative solutions to optimize workflow and streamline processes within the testing team, improving overall efficiency.• Performed comprehensive testing across Mobile, Web, and Backend systems to ensure product reliability and performance across various platforms.

Tallinn, Estonia

• Created and executed test scenarios based on new product functionality and design requirements to ensure comprehensive testing coverage.• Reported investigation results of identified issues in the Jira System, providing detailed information for effective issue resolution.• Verified fixes implemented by various Development teams, ensuring the resolution of reported issues.• Provided information to Business Analysis and UX/UI teams regarding risks and opportunities for improvement in the new functionality and design.• Performed tests on Web and Mobile sites, as well as Backend Systems, to validate the product's performance across different platforms.• Conducted ad-hoc/smoke tests from the user perspective to assess the product's functionality and usability in real-world scenarios

Estonia

• Conducted testing on Nokia smartphone prototypes slated for imminent release, ensuring product readiness.• Formulated and executed test scenarios based on new phone software and design requirements to validate functionality and performance.• Reported investigation findings of identified issues in the Jira System, providing detailed information for effective issue resolution.• Validated fixes implemented by diverse Development teams to ensure the resolution of reported issues.• Supplied Business Analysis and UX/UI teams with insights into the risks and enhancements associated with the new functionality and design.• Executed user-oriented ad-hoc/smoke tests, offering a user's perspective to assess the product's usability and functionality.• Utilized specialized tools to measure device performance, ensuring optimal functionality and responsiveness.

Estonia

Testing of different localized products (Norton Antivirus, Adobe Dreamweaver CS4, Skype.) Error verification and reporting

Estonia

Supporting customers over the phone. Troubleshooting the issues and resolving any questions the customers have. Supporting new staff during their first months in the call center.