Ilja Šmorgun Email & Phone Number

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

Responsibilities• Conducted analysis of CX requests to derive user requirements and inform feature development.• Designed user flows for new features. • Created clickable medium and high fidelity prototypes for mobile, tablet and desktop.• Contributed to the development of MUI based design system for desktop and mobile. AchievementsDesigned the functionality for assigning serial numbers to completed products on the factory shop floor for improved traceability. This is part of Katana’s Shop Floor App that can be used by factory operators on phones and tablets.My departure was a result of the company's shift to a revised organisational framework. This change made my position redundant, leading me to seek new challenges.

Tallinn, Harjumaa, Estonia

Responsibilities• Mapped customer journeys for improving communication flows with customers. • Conducted competitive analysis for new feature development.• Designed medium and high fidelity prototypes for adaptive web interfaces for mobile, tablet, and desktop. • Created a design library for enabling the design of new products. AchievementsRedesigned the user flow for buying products with a hire purchase that is used by 240 000 customers across the Baltics. Created a responsive design that scales across desktops, tablets and mobile phones, updated both the interface logic and the overall look and feel, adhering to the new brand guidelines. My decision to leave ESTO came from a desire to broaden my impact on the way people interact with technology. I felt the opportunity to achieve this ambition was limited by ESTO's focus on loans and personal financing solutions.

Tallinn, Harjumaa, Estonia

Responsibilities• Mapped existing user flows and conducted usability analysis to suggest design improvements.• Optimised existing user flows for desktop, tablet and mobile to improve consistency and intuitiveness. • Redesigned existing KYC and 2FA functionality. • Maintained designs for desktop, tablet and mobile. AchievementsRedesigned the existing registration and know-your-customer (KYC) user flow, improved the sequence of steps and simplified the individual screens. Ensured that there are no differences between the desktop, tablet, mobile and mobile app versions. My departure was prompted by an internal conflict between management and the development team, leading to a halt in product development and rendering my role redundant.

Tallinn, Estonia

Responsibilities• Headed the Master’s programme on Human-Computer Interaction.• Supervised master’s and doctoral students. • Led UX teams in private and public sector projects.AchievementsLed the team that executed UX testing for Luminor's new mobile application, using the insights to inform the next design phase. Directed the project, gathered requirements from Luminor's design team and created a precise timeline and budget. Selected appropriate UX testing methods, contributed to composing the testing protocol and report, clearly communicated the findings to the client.I chose to leave TLU to pursue a greater impact on people's lives through product design, a goal that felt limited within the academic realm.

Responsibilities• Taught courses in UX design and UI prototyping. • Supervised master’s and doctoral students. • Played a key role as a UX designer in private and public sector projects.AchievementsContributed to the development an e-textbook platform to support contemporary teaching methods, seamlessly incorporating a bring-your-own-device strategy in classrooms. Conducted extensive research on mobile device usage in schools. Conducted interviews, observations, and participatory design sessions. Designed a clickable prototype for an e-textbook platform for desktop and mobile. The results were used to develop the E-Koolikott platform https://e-koolikott.ee/en.

Tallinn, Estonia

Responsibilities• Conducted field studies. • Organised participatory design workshops.• Conducted UX testing.AchievementsLed the team that created an interactive kiosk to highlight international study opportunities for students. Conducted interviews, focus groups, participatory design sessions. Designed a clickable prototypes. Managed the complete development and testing process, ensuring a seamless transition to the successful launch of the final application.

Tallinn, Estonia

Responsibilities• Managed the UI kit for the Estonian State Portal eesti.ee.• Re-designed e-services for the Estonian State Portal.• Provided usability and accessibility expertise when writing state procurement documents.AchievementsContributed to the overhaul of the Estonian State Portal, focusing on improved usability and accessibility. Enforced compliance with usability and accessibility standards across all project deliverables. Managed the User Interface Guidelines and the UI Kit. Designed clickable prototypes for new e-services.

Tallinn, Harjumaa, Estonia

Responsibilities• Maintained up-to-date information in the Estonian State Portal eesti.ee. • Generated regular usage reports.• Managed help desk requests.

Doctor Of Philosophy - Phd, Information Society Technologies

Master'S Degree, Interactive Media And Knowledge Environments

Bachelor'S Degree, Computer Science