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Ilker Ayaz Email & Phone Number
VP of Customer Engineering
at
Appier
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✓ Verified May 2026
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Current company
Role
VP of Customer Engineering
Location
Istanbul, Türkiye, Turkey
Company size
Who is Ilker Ayaz? Overview
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Quick answer
Ilker Ayaz is listed as VP of Customer Engineering at Appier, a company with 852 employees, based in Istanbul, Türkiye, Turkey. AeroLeads shows a matched LinkedIn profile for Ilker Ayaz.
Ilker Ayaz previously worked as VP of Global Customer Support at Insider. and Head of Operational Excellence at Insider.. Ilker Ayaz holds Bachelor Of Science (Bs), Computer Engineering from Koç Üniversitesi.
Company email context
Email format at Appier
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Appier
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Profile bio
About Ilker Ayaz
I love to dig into customer problems and solve them with technology. I create solutions, improve products and turn them into valuable assets. To accomplish this, I focus on delivering key outcomes, analyzing customer insights and adapting to new technologies.I have enjoyed multiple positions throughout my career in product management, project management, technical sales, engineering, and strategy. When I analyze those experiences, I learned the following about myself:I can successfully manage complex portfolios of software products and projects exceeding 30+ projects and 10M + budget. - My biggest priority is the customer, which is at the center of everything I do.- I am not afraid to take responsibility at all times. - I can put myself in others’ shoes in stressful situations.I can communicate with all levels of customer teams. - I speak tech and exec- I can see cross sell opportunities at a high rate.- I stand as a bridge between customer and technical teams as a project managerI educate, refine and drive myself to be a better person- I learn from my results since my childhood- I try to make decisions based on previous experiences, current data and future guesses.- I don’t fear making a mistake, but I focus on not making the same mistake again.I enjoy meeting new people and listening to their experiences. We can talk about creating value propositions, new trends and technologies and what is happening in the NBA .Professional SkillsProduct Management | Project Management | Product Strategy | Business Development | Market and Pricing Analysis | Strategic Planning | Product Roadmap | Integration Projects | Technical Consultancy Domain KnowledgeTelecommunications | Aviation | Process Management | IT Management Software | Finance | IOTNational Bridge Player
Listed skills include C#, Sql, Vb.Net, Object Oriented Design, and 60 others.
Current workplace
Ilker Ayaz's current company
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Appier
12 roles
Ilker Ayaz work experience
A career timeline built from the work history available for this profile.
Vp Of Global Customer Support
Current
Dec 2023 - Present
Head Of Operational Excellence
Dec 2021 - Dec 2023
Operations Director
- Managing Operations team
- Built Level 1 and Level 2 Operations teams by interviewing, hiring and training
- Presented service level, issue and performance reports in important client meetings.
- Improved the customer service by implementing a new Service desk, monitoring and reporting strategy
- Helped problem-solve complex issues regarding technical and real life issues.
- Collaborated with other technical teams to design the overall SLA process.
Jan 2020 - Nov 2021
Senior Product Manager
- Leading business development activities and customer engagement
- In cooperation with technical teams, defining the customer requirements in order to improve overall product portfolio.
- Leading and coordinating design/implementation efforts between internal teams and customer teams to develop optimal solutions by applying the right technology.
- Management of the development of strategic plans for projects of high business complexity.
- Overseeing client relations to ensure that service expectations are met or exceeded
- Monitoring project metrics for significant deviations in quality, cost, or schedule
Apr 2019 - Jan 2020
Sales And Project Coordinator
- Business coordination of Argela Mobile Applications (Tambu, Eleq )
- Product and solution presentations, documentations and strategy roadmaps.
- Acting as a proxy between customer teams and internal technical teams.
- Managing Turk Telecom security and IN projects.
Feb 2018 - Apr 2019
Presales And Project Manager
- Coordinating presales\sales activities with customer\internal teams by providing technical and business support
- Presenting product demos, technology solutions and proof of concepts at technical or business meetings
- Building customer-centric value propositions, understanding customer needs
- Product management of Wireless In-Flight Entertainment System, Argela AirTv
- Escalating the customer specific requirements to Software development teams
- Project Management with PMP education
Aug 2014 - Feb 2018
Software Development Team Lead
- Management of a team consisting of software developers, business analysts and testers.
- Acting as a point of contact between clients, project team and sponsors.
- Resource management between multiple projects and different development teams ensuring on-time and within budget project deliveries.
- Supporting sales teams by coordinating presales activities and proof of concepts.
- Reporting/pursuing cross-selling opportunities.
- Gathering customer specific requirements.
Mar 2013 - Aug 2014
Senior Software Engineer
- Management and development of NTVSPOR digital products (Mobile Apps, Tribun)
- Technical Consultancy for NTVSpor internal customers
- Integration projects: Yapi Kredi, Toyota
- UEFA account management
- Project management of NTVSpor mobile application projects including planning, organizing, monitoring and controlling.
Aug 2012 - Mar 2013
Software Development Consultant
- Technical analysis and delivery of the projects
- Congress Management Projects (Ibrahim Ethem Ulagay, Ali Raif)
- Dashboard and Performance Management Projects(Novartis, Bausch&Laumb)
Aug 2011 - Aug 2012
Software Development Consultant
- Responsible for technical analysis and delivery of software projects.
- Technology integration projects at Yapi Kredi, Arcelik and Divan (Oracle,Microsoft,Mega)
- Customer engagement with a high initiative, acting also as a point of contact.
Aug 2009 - Apr 2011
Software Development Specialist
- Develop software solutions with VB.Net,C#
- Oracle Content Management
- Projects: Arcelik PartnerComm, Gazeteport, Iddaa.com, Yapı Kredi Oprisk, Istanbul 2010
Jul 2008 - Aug 2009
Team & coworkers
Colleagues at Appier
Other employees you can reach at appier.com. View company contacts for 852 employees →
SP
Sangyoon Park
Colleague at Appier
Seoul, South Korea, Korea, Republic Of
View →
HL
Hong-Yi Lin
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
KY
Kaitly Yang
Colleague at Appier
Singapore, Singapore, Singapore
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TY
Tina Yu
Colleague at Appier
New Taipei City, New Taipei City, Taiwan, Taiwan, Province Of China
View →
LC
Lewis Chang
Colleague at Appier
Taiwan, Taiwan, Province Of China
View →
YL
Yu-Fan Lin
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
E.
Emily .Y
Colleague at Appier
Singapore, Singapore, Singapore
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JL
Jessie Lin
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
AP
Annie Peng
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
JW
Judy Wu
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
Sangyoon Park
Colleague at Appier
Seoul, South Korea, Korea, Republic Of
View →
HL
Hong-Yi Lin
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
KY
Kaitly Yang
Colleague at Appier
Singapore, Singapore, Singapore
View →
TY
Tina Yu
Colleague at Appier
New Taipei City, New Taipei City, Taiwan, Taiwan, Province Of China
View →
LC
Lewis Chang
Colleague at Appier
Taiwan, Taiwan, Province Of China
View →
YL
Yu-Fan Lin
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
E.
Emily .Y
Colleague at Appier
Singapore, Singapore, Singapore
View →
JL
Jessie Lin
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
AP
Annie Peng
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
JW
Judy Wu
Colleague at Appier
Taipei, Taipei City, Taiwan, Taiwan, Province Of China
View →
3 education records
Ilker Ayaz education
Bachelor Of Science (Bs), Computer Engineering
Micro Mba Program, Business Administration And Management, General
Science
Denizli Anadolu Lisesi
FAQ
Frequently asked questions about Ilker Ayaz
Quick answers generated from the profile data available on this page.
What company does Ilker Ayaz work for?
Ilker Ayaz works for Appier.
What is Ilker Ayaz's role at Appier?
Ilker Ayaz is listed as VP of Customer Engineering at Appier.
Where is Ilker Ayaz based?
Ilker Ayaz is based in Istanbul, Türkiye, Turkey while working with Appier.
What companies has Ilker Ayaz worked for?
Ilker Ayaz has worked for Appier, Insider., Immfly, Skyz.Tech, and Argela Technologies.
Who are Ilker Ayaz's colleagues at Appier?
Ilker Ayaz's colleagues at Appier include Sangyoon Park, Hong-Yi Lin, Kaitly Yang, Tina Yu, and Lewis Chang.
How can I contact Ilker Ayaz?
You can use AeroLeads to view verified contact signals for Ilker Ayaz at Appier, including work email, phone, and LinkedIn data when available.
What schools did Ilker Ayaz attend?
Ilker Ayaz holds Bachelor Of Science (Bs), Computer Engineering from Koç Üniversitesi.
What skills is Ilker Ayaz known for?
Ilker Ayaz is listed with skills including C#, Sql, Vb.Net, Object Oriented Design, Software Design, Databases, Software Engineering, and Asp.Net.
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