Ilker Heper Email & Phone Number

İstanbul, İstanbul, Tr

Istanbul, Türkiye

Istanbul, Turkey

- Global program/project delivery: business case development, planning, implementation- Defining and managing project priorities that align with business objectives. Executing plans that drive toward goal achievement.- Developing and managing key relationships across a broad sphere of influence in a matrix organization. Interacting with executives and managers in business areas on a regular basis to understand high-level requirements, reporting issues, managing expectations and reviewing project status

Türkiye

Turkey

reporting to Dir. IT of ECEMEA • Manage key stakeholder expectations• Interface regularly business partners to understand requirements• Collaborate with business partners to foster new ideas and innovation• Maintain the project portfolio and report progress to local and external management in line with established IT Governance models and standards• Escalate failures in service delivery where out of SLA (track and report to resolution)• Service Delivery Management including use of metrics and dashboards• Partner with Global and European IT teams to ensure standards are adhered to• Responsible for managing and maintaining 3rd party contracts• Contribute to the overall strategic direction of the CIT Organization• Budgeting and Forecasting and adherence to OPEX and CAPEX controls• Build strong relationships with, and encourage feedback from, partners at both a department and parent organizational level in support of delivering projects and improving the day-to-day user experience• Employee Performance Management – responsible for completing for direct reports internal processes in support of competency assessments and reviews• Responsible for reporting any risk (perceived or otherwise), to information security to internal partners and management• Responsible for ensuring completion of required IT Risk Assessment processes, and that all procedures in places to govern this are executed correctly• Oversight and management/delivery of projects as applicable (local/regional)• Representation of IT in internal Management Meetings as SMT member• Report as required to the Baxter EMEA Management Team

Istanbul, Turkey

reporting to Regional CIO- Representing IT in Management Board- Ensure policies, procedures and best practices are followed- Manages people directly or indirectly, onsite or remote- Manages the regional project/capital budget in partnership with global IT- Coordinating, implementing and supporting both international/local IT projects- Partners with Marketing, Sales, HR and other business units to extend IT role is seen as having strategic influence rather than just a service provider- Assesses resource requirements (internally and externally) to determine high level cost estimates for projects or changes in support service levels

Istanbul, Turkey

reporting to GMBusiness Relationship:- Develop the local IT strategy to enable high priority, market driven aligned value added elements to the business- Partners with Marketing, Sales, HR and other business units to the extend IT role is seen as having strategic influence rather than just a service provider- Partners and develops effective networks with the matrixes across Enterprise IT and external vendors to drive business goals and objectivesDemand Management:- Program management of multiple active projectsPeople Management:- Manages people directly or indirectly, onsite or remote- Proven experience in building and managing teams and relationships in a challenging environmentFinancial Management and Compliance:- Ensure policies, procedures and best practices are folled- Ability to partner with business to stretch budgets and deliver win-win business valueSkills and Experience:- Coordinating, implementing and supporting both international/local IT projects- Profiling and identifying training needs of employees- Implementation of local intranet (Portal)- Developing workflow applications in Portal for Sales, Marketing, HR and Reg.Aff.- Developing BI and reporting system- Developing a presentation and tracking tool for Marketing and Sales (e-detailing/CLM)- Implementing and maintaining of ITS (Drug Track & Trace 2D barcode System)- Supporting local users for MS products, Logo ERP, ETMS (Kusman) and local intranet applications- Administrating Win AD, EXCH Server, SQL Server and Win Servers. Controlling and performance checking of LAN&WAN and security check and backup opearitions

Istanbul, Turkey

reporting to Financial Controller- Implementation of Siebel based CRM system in close co-operation with the implementation team in India and Xlence Solution Center in Roseland/USA- Implementation of Siebel OLAP part in close co-operation with BI Manager of Organon Turkey- Implementation of Siebel support function inside the Organon Turkey- Implementation of Microsoft Navision ERP system in close co-operation with implementation team in OSS/The Nederland and Finance Team in Organon Turkey- Implementation of SOX IT system in Organon Turkey with SOX Team (Procedures & DRP)- Maintaining local help desk such as; installing, controlling and fixing all hardware, software (including Cegedim Teams ETMS) and related devices and systems. Supporting local users and end user trainings- Building a Help Desk Guide for local users to increase usability of computers

Istanbul, Turkey

reporting to IT Coordinator- Supporting to local staff for Lotus Notes applications developed in HQ, London- Administrating Lotus Notes Servers- Developing Lotus Notes applications for users to meet the user local needs- Giving end user trainings for Lotus Notes applications- Coordinating, supporting and implementing new IT projects

Istanbul, Turkey

reporting to Japanese Top Management- Implementation of an eSales (Relavis) CRM system on LN/Domino - (Contact Info, Sales Activity, Opportunity Management, Lead Management, Reports)- Supporting and consulting to other YKK companies about eSales CRM implementation and other LN applications- Developing and maintaining HR system on LN/Domino - (Staff Records, Recruitment, New Staff Requests, Annual Leaves)- Developing Customer Complaint dB and a system for Quality Control Department- Developing more than 30 workflow applications on Lotus Notes and Domino Server- Developing companies web site using .Net technology and SQL on IIS. Setting up a relation between local ERP (AS400) system and web site. - Seting up web order tracking and order receive system and integrate to LN environment- Building a support function within YKK Turkey to support other YKK companies (Bulgaria, Greece, Dubai, Lebanon)- Identifying annual targets of department employees and conducting periodic coaching interviews with reference to YKK Turkey Performance Appraisal System

Istanbul, Turkey

- Implementation of an ERP System (IAS) in close co-operation with Factory IT Team and 3rd party IT company- Developing Lotus Notes applications for internal use such as Purchasing Tracking, Projects and Help Desk Tracking- Building company web site using Domino Server. Developing an application for the customers to access via web to their order details.

Istanbul, Turkey

- Building Turkey's second biggest Internet Service Provider with Technical Project Team- Developing Lotus Notes applications both for Tofas and Otosan. - Implementation of a "Second Hand Tracking" system on Lotus Notes and connect 8 biggest dealer to HQ in Istanbul- End user trainings to Demirbak users and Admin training to IT staff

reporting to IT Manager Supporting user hardware and software problems

3.80, Computer Programming & Information Tech.

Education record

Education record