Ilkka Happonen Email & Phone Number

Helsinki, FI

Helsinki

We change the way how live experiences are sold and bought. Companies and municipalities uses Gigle, our e-commerce platform, for selling and buying live experiences. It has tools to help service providers to package their services, set prices, and showcase their offering in a visually appealing way right on the website.And for buyers who are looking for a.

"Experiment - A test done to learn something or to figure out if something works or is true."​Right now, I'm all about boosting our organizational culture to embrace continuous experimenting and growth hacking. I'm leading our growth hacking task force, where we're like an experimentation lab, always searching for new ways to grow through speedy.

Helsinki Area, Finland

As Customer Director, my job was to make sure our users had a fantastic time whenever they interacted with Isolta, whether they were using our software or chatting with our customer service reps.Customer experience is a complex thing influenced by so many factors – from ads and website design to communication, product quality, UI, and customer service..

So, my next adventure at Isolta was super versatile. I handed off the day-to-day lead of our product development team and stepped into a "Jack-of-all-trades" kind of role.I found myself doing all sorts of tasks, focusing heavily on overcoming challenges in scaling our business. From A/B testing and data analysis in marketing to managing our SaaS product.

After spending a year and a half working in sales, marketing, and customer service, it was time for a new challenge. Isolta was gearing up to develop a new SaaS invoicing software, which eventually became one of Finland's most popular and successful, boasting over 30,000 users today. I took the lead with our dev team, using agile methods and setting up.

I joined Isolta while I was wrapping up my thesis and started with all kinds of different tasks. My main focus was related B2B sales and marketing, but I also helped out with customer support. This is how it is in a small company – one get to do a bit of everything, which I really liked!Shortly after joining the team, I took over the responsibility for the.

Master's of Science Thesis Worker at the international ITEI-project: "An analysis of software innovation practices aspect of an innovation strategy: Case SinnoBok". Writing my thesis as part of the international project that focused on software innovation, was truly exciting and inspiring. I got to dig deeper into theory of software innovation and.

Master Of Science In Information Processing, Software Business, Marketing, Management

Engineering, Computer Science