Fixed term contract until January 2021Accountable for the design and development of both facilitated learning solutions and self-learning solutions using technology platforms.• Design and develop learning solutions. • Project manage all phases of a learning project life cycle including stakeholder management, needs analysis, instructional design, development and implementation, evaluation and reporting. • Apply sound learning principles and standards to the design, development… Show more Fixed term contract until January 2021Accountable for the design and development of both facilitated learning solutions and self-learning solutions using technology platforms.• Design and develop learning solutions. • Project manage all phases of a learning project life cycle including stakeholder management, needs analysis, instructional design, development and implementation, evaluation and reporting. • Apply sound learning principles and standards to the design, development, implementation, and evaluation of learner-centric solutions.• Engage with key business partners to ensure successful deployment of learning interventions.• Improve and innovate learning design and delivery through research and professional development. Show less

Role outline- Managing the Flight Centre in house Development Academy focused onproviding development opportunities for our retail staff in order to ensure aconsistent customer experience- Managing the training and development of new retail travel experts from day 1through their first year by delivering classroom, virtual and online trainingalongside regular coaching and feedback- Facilitator based leadership role, working closely with my Assistant Managerand… Show more Role outline- Managing the Flight Centre in house Development Academy focused onproviding development opportunities for our retail staff in order to ensure aconsistent customer experience- Managing the training and development of new retail travel experts from day 1through their first year by delivering classroom, virtual and online trainingalongside regular coaching and feedback- Facilitator based leadership role, working closely with my Assistant Managerand staff- Coach and develop team members in their facilitation skills to ensure averageNet Promoter Score of 88 across all programs, while also motivating andmaintaining an enthusiastic team spirit- Maintain customer service quality and standards for the team and the FlightCentre Retail brandResponsibilities- Providing quality facilitation in classroom and virtually- Creating and maintaining eLearning courses for all retail staff- Set clear team goals to provide focus and direction, while driving financialresults and KPI's- Understand the needs of the Flight Centre retail business and tailor all trainingto achieve business goals in an effective and productive manner- Build and maintain relationships with key stakeholders across the businessincluding regional managers and the National Executive Team- Create an inspiring team environment with an open communication culture- Managing all aspects of the training administration including training qualityand team presentation Show less

• Motivating and educating consultants in all areas of product to ensure that they are equipped with the product knowledge and skills to achieve their KPI's.• Designing, scheduling, marketing, and implementing internal product training for all Flight Centre retail staff in New Zealand (classroom and online options)• Adapting content to suit different audiences depending on level of experience (from 3 months to 20+ years in the industry)• Managing and updating course content to… Show more • Motivating and educating consultants in all areas of product to ensure that they are equipped with the product knowledge and skills to achieve their KPI's.• Designing, scheduling, marketing, and implementing internal product training for all Flight Centre retail staff in New Zealand (classroom and online options)• Adapting content to suit different audiences depending on level of experience (from 3 months to 20+ years in the industry)• Managing and updating course content to ensure ongoing relevancy• Regular reporting to internal management on course completions, area statistics and business impacts• Building rapport and establishing trust and likeability with both internal staff and external product representatives• Working closely with Area Leaders to support the needs of their region and staff• Presenting course content at working breakfasts and management meetings on various topics (time management, goal setting, how to overcome objections etc)• 1-1 coaching sessions for staff experiencing challenges• Attending and presenting at Travel Trade shows to support agents and excite, educate and engage customers. Show less

• Managing the complete travel needs of my individual client portfolio, including flights, transfers, accommodation, car hire, travel insurance, • Visas, Travelex cards / currency exchange etc• Customer service and care, ensuring each and every corporate client travel request is actioned in a prompt and timely manner.• Managing client expectations, in relation to service level agreements. Working closely with budgets, whilst balancing commission based incentives• Building and… Show more • Managing the complete travel needs of my individual client portfolio, including flights, transfers, accommodation, car hire, travel insurance, • Visas, Travelex cards / currency exchange etc• Customer service and care, ensuring each and every corporate client travel request is actioned in a prompt and timely manner.• Managing client expectations, in relation to service level agreements. Working closely with budgets, whilst balancing commission based incentives• Building and maintaining relationships with key suppliers and wholesalers• Sending monthly statements and invoices for all companies. Ensuring on time payment as well as answering any queries regarding balances and transactions. Show less

• Support, encourage and offer help to other team members• Inspire and motivate team members to achieve performance results• Managing the complete travel needs of my individual client database, including flights, transfers, accommodation, tour packages, travel insurance, Visas, Travelex cards / currency exchange etc• Customer service and care, ensuring each and every client has their ultimate holiday experience• Managing client expectations, in relation to travel plans… Show more • Support, encourage and offer help to other team members• Inspire and motivate team members to achieve performance results• Managing the complete travel needs of my individual client database, including flights, transfers, accommodation, tour packages, travel insurance, Visas, Travelex cards / currency exchange etc• Customer service and care, ensuring each and every client has their ultimate holiday experience• Managing client expectations, in relation to travel plans and budgets, whilst balancing commission based incentives• Building and maintaining relationships with key suppliers and wholesalers Show less