Operations Management: Direct daily operations of the Designer Paper and Amazon stores. Maintained high customer service and retained loyalty, inventory management, and fulfillment. Continually analyze the B2B and B2C stationery markets to provide insight into creative trends, sales, and overall plans. Prepared and revised budgets and planning reports and improved efficiencies. Reviewed vendor contracts and consolidated inventory to cut costs. KEY ACCOMPLISHMENTS:• Consolidated ZenCart systems that improved efficiencies and customer response time. • Crisis Management: During Covid, sales halted, reviewed business, and made necessary budget changes, including marketing, vendors, and shipping costs, to avoid a shutdown of onsite operations. • Implemented new telecom systems for virtual teams to continue with business operations. • When a tornado hit the warehouse, ensured inventory and customer records were safeguarded and implemented changes to better safeguard records.Creative Designer: Prepared art and copy for campaigns in digital, print, and apparel products. In charge of preparing imprints per spec for hundreds of vendors, including illustrations, logos, layouts, photos, and vectors for small and large-scale graphics. Ensure file graphics are appealing and on-brand, and within budget. I am skilled in Adobe Creative Suite, Canva, and more.KEY ACCOMPLISHMENTS:• Co-wrote revised workflow procedure that included design briefs, online storage for drafts, and working files, and testing• Volunteer creative skills to nonprofits such as Literacy Volunteers Fox Valley, Chad Effect, and more to prepare for fundraising events.

Conducted analysis, coding, and interpreted data to provide insights. Contributed to website redesign, improving UX design. Developed successful branding, content, campaigns, and editorial calendar. Managed projects from inception to conclusion, collaborating with clients.KEY ACCOMPLISHMENTS: • Analyzed data to learn about current perceptions of client services and improve marketing strategies.• Developed presentations, brochures, books, and marketing materials according to client needs. • Managed projects from start to conclusion, collaborating with senior leadership and respecting timelines. • Wrote and edited clients’ content for print materials.

Organized and maintained a database of millions of documents; used analytics and targeted searches to make monthly reports to lead attorneys. Researched various industries, including oil and gas, automotive parts, and food services, and reported on findings. Managed projects and collaborated with multiple government agencies (i.e., TEA, FBI, ATF) during the investigations. Completed witness interviews and contributed to case strategies adopted by attorneys.KEY ACCOMPLISHMENTS:• Managed multiple cases and assisted on another when needed. All cases led to successful settlement agreements and imprisonment.• Conducted in-depth background research and prepared reports on various markets using software (i.e., Lexis, Westlaw, and PaRR).• Analyzed corporate financial statements, SEC filings, electronic communications, and document reviews and created spreadsheets, charts, graphics, timelines, and presentations.• Assisted attorneys in all phases of cases, including litigation, plea agreements, and sentencing; some included international targets and fugitives.• Trained new paralegals and go-to person regarding case history, key players, companies, and documents. Monitored their assignments and assisted when asked.

Prepared content and design for print and electronic direct marketing materials to draw qualified leads. Supported domestic and international sales divisions by writing, editing, and designing sales proposals for potential clients/exhibitors. Wrote, designed, produced, and monitored marketing communication materials (RFPs, bids, mock-ups, portfolios) for national and global markets, including trade show advertisements and promotions with minimal budget allowance.KEY ACCOMPLISHMENTS:• Conducted market research and analyzed statistics related to exhibitors showcasing in national (i.e., NAB, CES) and international (i.e., MIDO) trade shows for sales executives.• Designed, wrote, and implemented email and website marketing campaigns (100,000+ distribution); and wrote and designed quarterly newsletter for direct mail campaigns (approx. 5,000 in distribution domestically; and 1,500 internationally).

Essential duties include a development of a marketing plan to promote SDVLP programs and activities, to include branding policy, produce fundraising events, and provide administrative support to executive staff.LEGAL ASSISTANTCoordinated with SDVLP staff attorneys to support current legal assistance in veteran’s law, domestic violence, family law, civil law and other programs. Conducted intakes for conflict checks by interviewing potential clients and investigated the facts of cases and ensure that all relevant information is considered for qualifying for a pro bono attorney. Assisted lead Family Law Managing Attorney with trial by preparing draft pleadings and motions to be filed with the court, obtain affidavits, and assist during trials. PUBLIC RELATIONSAssisted with the planning and coordination of fundraising, made recommendations to executives, and coordinated special events which assisted in raising over $50,000 (FY2009). • Negotiated free marketing for events with House of Blues San Diego. CONTENT, GRAPHIC DESIGN AND ELECTRONIC MEDIADesigned, wrote and produced all print and electronic media for events and prepared for distribution. Co-developed public service announcements on for special events and managed online email campaigns.

Communication Director for NCN 2007-2008; and Assistant to Nutrition Business Advisors (NBA) 2004-2008. Charged with driving the creation and development of all marketing communications for the nutrition, nutraceutical, and technology investment network start-up firm, encompassing Website content/design, conferences, investor meetings, marketing emails, and all commercial publications necessary for branding in both the nutrition and venture capital industries.• Worked with principals to target investor audiences at NUTRACON Expo West, an industry trade show, to host investor meetings and network to market company funding opportunities.• Created, managed, and published all marketing platforms, including investor manuals, website (www.nutritioncapital.com), and emails. Coordinated with sponsors and start-up companies seeking funding with graphics, biographies, and applications for the press in extremely tight deadlines for conferences out of state.• Provided critical presentation support for trade show networking, including Nutrition Business Journal Newport Summit NUTRACON WEST and LOHAS by developing PR materials and PowerPoint files. Effectively managed sponsors, correspondence, and conference materials.

Consistently secured settlements ranging from $200,000 to $12 million for clients of this settlement/arbitration video development firm, by conducting thorough jury research and creating powerful settlement videos. Conducted focus groups and investigative legal and jury research in Imperial Valley, San Diego, San Bernardino, Orange and Los Angeles Counties, and reviewed video, testimony and documents to develop a case management plan for graphics and editing personnel. Performed assessments to bring central themes together and create visual presentations, including highly publicized cases for settlement hearings and/or trial before a jury. RESEARCH AND ANALYSISConducted interviews with specific demographics: correctional officers, border patrol agents, hospital and government employees, educators, and other area residents that led to immigration, political and social attitude patterns and definition of regional economic barriers. Gathered and compiled all research and then analyzed to select appropriate jurors for focus groups and mock jury sessions with video. STORYTELLING AND CONTENTWrote settlement videos in a news format for civil cases such as catastrophic vehicle collisions, amusement park ride failures and excessive force. Used visual communication theories and persuasion theories to make arguments clear, complicated medical techniques understandable, and to ensure incident dynamic timelines highlighted major facts of cases. Videos were instrumental in mediation awarding multiple clients major settlements, from $200,000 to $12 million.Landed 6 major clients in one week for the firm by building sophisticated PowerPoint presentations for clients that were later exported into a video format for viewing. One presentation was viewed at the annual San Diego Volunteer Lawyer Program Awards Dinner for over 500 local attorneys and judges.

Educated students on international business communication strategies, business writing, research and communications skills. Authored/planned lecturer material using digital media and PowerPoint. Conducted research strategies for secondary and primary sources.ELECTRONIC MEDIAIntroduced students to high technology media in the workforce (video interviews and electronic portfolios) as well as business report writing/ research in advanced themes, such as business post 9/11, environmental tourism and entrepreneurship.

Taught Introduction to Communication and Introduction to Business Communication.

Interviewed business professionals for research and report writing assignments. Copy edited all sections of the weekly, including the record and calendar events. Key Accomplishments:Conducted thorough research for yearly issue of “Book of Lists.”Published numerous San Antonio area business articles.

E-4 U.S. Navy, Admiral Staff, Command Sixth Fleet, Gaeta, Italy (1996-1998), US. Naval Air Station Sigonella, Catania, Italy (1994-1996)