Main Accompishments:- Achieved a high success rate in checking air passenger rights cases for court, resulting in favorable outcomes for the company.- Managed and successfully delivered multiple technical projects within specified timelines and budgets.- Demonstrated strong leadership skills by effectively managing remote teams and ensuring their productivity and engagement.- Spearheaded the hiring process, including sourcing, interviewing, and selecting qualified candidates to… Show more Main Accompishments:- Achieved a high success rate in checking air passenger rights cases for court, resulting in favorable outcomes for the company.- Managed and successfully delivered multiple technical projects within specified timelines and budgets.- Demonstrated strong leadership skills by effectively managing remote teams and ensuring their productivity and engagement.- Spearheaded the hiring process, including sourcing, interviewing, and selecting qualified candidates to join the team.- Developed and implemented innovative technical ideas to optimize operational efficiency and enhance the customer experience.- Prepared and analyzed Key Performance Indicators (KPIs) to monitor and evaluate team performance, resulting in data-driven improvements.- Conducted extensive research in legal fields to stay up-to-date with regulations and precedents relevant to air passenger rights.- Established successful cooperations and partnerships across Europe, expanding the company's reach and enhancing its reputation.- Created comprehensive training materials and conducted trainings and onboardings for new employees, ensuring a smooth transition and accelerated learning.- Effectively analyzed massive amounts of data to identify patterns, trends, and opportunities for process optimization and cost savings.- Managed the invoicing process, ensuring accurate and timely issuance of invoices to clients.- Maintained effective communication with external lawyers, providing them with necessary information and documentation for legal cases.- Prepared comprehensive documentation, including case summaries, evidence, and legal arguments, to support the company's position in court.- Maintained accurate and up-to-date records of legal cases, ensuring compliance with legal and regulatory requirements.- Demonstrated strong knowledge of relevant laws and regulations pertaining to air passenger rights, enabling effective representation of the company's interests in court. Show less

Front Office Manager at a prestigious hotel, responsible for overseeing all front desk operations and ensuring exceptional guest experiences.- Conducted regular audits of front desk transactions, ensuring accuracy and adherence to hotel policies and procedures.- Implemented efficient check-in and check-out procedures, streamlining the guest arrival and departure process.- Monitored and resolved guest complaints or issues promptly, ensuring guest satisfaction and loyalty.-… Show more Front Office Manager at a prestigious hotel, responsible for overseeing all front desk operations and ensuring exceptional guest experiences.- Conducted regular audits of front desk transactions, ensuring accuracy and adherence to hotel policies and procedures.- Implemented efficient check-in and check-out procedures, streamlining the guest arrival and departure process.- Monitored and resolved guest complaints or issues promptly, ensuring guest satisfaction and loyalty.- Maintained an organized front desk area, ensuring all necessary supplies and resources were readily available for staff and guests.- Collaborated with housekeeping and maintenance departments to coordinate room assignments, ensuring smooth operations and efficient guest services.- Implemented and monitored guest feedback systems, actively seeking opportunities to improve guest experiences and address any concerns.- Developed and maintained strong relationships with guests, promoting loyalty and repeat business.- Oversaw the reservation process, ensuring accurate and timely bookings and managing room inventory effectively.- Handled special guest requests, ensuring personalized attention and tailored services.- Implemented and enforced hotel policies and procedures, ensuring compliance with industry regulations and standards.- Conducted regular training sessions for front desk staff, keeping them updated on hotel amenities, services, and processes.- Implemented strategies to optimize revenue and occupancy, such as upselling rooms and offering packages or promotions to guests. Show less

- Spanish and English Teacher at a reputable language school with long history in Prague, providing instruction to students of various proficiency levels.- Conducted both group and individual lessons, tailoring teaching methods and materials to accommodate diverse learning styles and needs.- Successfully established rapport with students, fostering a positive and engaging learning environment.- Developed personalized lesson plans and curriculum, addressing individual student goals… Show more - Spanish and English Teacher at a reputable language school with long history in Prague, providing instruction to students of various proficiency levels.- Conducted both group and individual lessons, tailoring teaching methods and materials to accommodate diverse learning styles and needs.- Successfully established rapport with students, fostering a positive and engaging learning environment.- Developed personalized lesson plans and curriculum, addressing individual student goals and areas of improvement.- Utilized creative teaching strategies to make language learning enjoyable and interactive, incorporating multimedia resources, games, and real-life scenarios.- Demonstrated a deep passion for languages and teaching, inspiring students to develop their linguistic skills and fostering a love for language learning.- Effectively assessed student progress and provided constructive feedback, encouraging continuous improvement.- Maintained strong relationships with students, earning their trust and confidence, resulting in a high rate of lesson renewals and student referrals.- Employed various language acquisition techniques, including grammar instruction, vocabulary building, listening comprehension, speaking practice, and writing exercises.- Actively participated in professional development opportunities to stay updated with the latest teaching methodologies and language acquisition research.- Collaborated with colleagues and school administration to enhance the overall learning experience and contribute to the school's success.- Demonstrated strong communication skills in both Spanish and English, facilitating effective interaction with students and creating a comfortable learning environment. Show less

- Account Manager at Petterson Apps, an IT company specializing in software development and solutions.- Successfully identified and acquired new clients, expanding the company's customer base and contributing to revenue growth.- Managed multiple technical and development projects, ensuring timely delivery and meeting client requirements.- Acted as a primary point of contact for existing and potential clients, maintaining regular communication to foster strong relationships and… Show more - Account Manager at Petterson Apps, an IT company specializing in software development and solutions.- Successfully identified and acquired new clients, expanding the company's customer base and contributing to revenue growth.- Managed multiple technical and development projects, ensuring timely delivery and meeting client requirements.- Acted as a primary point of contact for existing and potential clients, maintaining regular communication to foster strong relationships and address their needs.- Facilitated effective communication between software developers and clients, ensuring smooth collaboration and understanding of project objectives.- Provided exceptional customer service by promptly addressing client inquiries, concerns, and providing timely updates on project progress.- Collaborated closely with internal teams, including sales, marketing, and development, to align client expectations with company capabilities and deliver high-quality solutions.- Demonstrated strong problem-solving skills, proactively identifying and resolving issues to ensure client satisfaction and project success.- Utilized excellent organizational and time-management abilities to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Show less