Illia Popovych Email & Phone Number

Hamburg, Germany

Main Accompishments:- Achieved a high success rate in checking air passenger rights cases for court, resulting in favorable outcomes for the company.- Managed and successfully delivered multiple technical projects within specified timelines and budgets.- Demonstrated strong leadership skills by effectively managing remote teams and ensuring their productivity and engagement.- Spearheaded the hiring process, including sourcing, interviewing, and selecting qualified candidates to… Show more Main Accompishments:- Achieved a high success rate in checking air passenger rights cases for court, resulting in favorable outcomes for the company.- Managed and successfully delivered multiple technical projects within specified timelines and budgets.- Demonstrated strong leadership skills by effectively managing remote teams and ensuring their productivity and engagement.- Spearheaded the hiring process, including sourcing, interviewing, and selecting qualified candidates to join the team.- Developed and implemented innovative technical ideas to optimize operational efficiency and enhance the customer experience.- Prepared and analyzed Key Performance Indicators (KPIs) to monitor and evaluate team performance, resulting in data-driven improvements.- Conducted extensive research in legal fields to stay up-to-date with regulations and precedents relevant to air passenger rights.- Established successful cooperations and partnerships across Europe, expanding the company's reach and enhancing its reputation.- Created comprehensive training materials and conducted trainings and onboardings for new employees, ensuring a smooth transition and accelerated learning.- Effectively analyzed massive amounts of data to identify patterns, trends, and opportunities for process optimization and cost savings.- Managed the invoicing process, ensuring accurate and timely issuance of invoices to clients.- Maintained effective communication with external lawyers, providing them with necessary information and documentation for legal cases.- Prepared comprehensive documentation, including case summaries, evidence, and legal arguments, to support the company's position in court.- Maintained accurate and up-to-date records of legal cases, ensuring compliance with legal and regulatory requirements.- Demonstrated strong knowledge of relevant laws and regulations pertaining to air passenger rights, enabling effective representation of the company's interests in court. Show less

Prague, The Capital, Czech Republic

Front Office Manager at a prestigious hotel, responsible for overseeing all front desk operations and ensuring exceptional guest experiences.- Conducted regular audits of front desk transactions, ensuring accuracy and adherence to hotel policies and procedures.- Implemented efficient check-in and check-out procedures, streamlining the guest arrival and departure process.- Monitored and resolved guest complaints or issues promptly, ensuring guest satisfaction and loyalty.-… Show more Front Office Manager at a prestigious hotel, responsible for overseeing all front desk operations and ensuring exceptional guest experiences.- Conducted regular audits of front desk transactions, ensuring accuracy and adherence to hotel policies and procedures.- Implemented efficient check-in and check-out procedures, streamlining the guest arrival and departure process.- Monitored and resolved guest complaints or issues promptly, ensuring guest satisfaction and loyalty.- Maintained an organized front desk area, ensuring all necessary supplies and resources were readily available for staff and guests.- Collaborated with housekeeping and maintenance departments to coordinate room assignments, ensuring smooth operations and efficient guest services.- Implemented and monitored guest feedback systems, actively seeking opportunities to improve guest experiences and address any concerns.- Developed and maintained strong relationships with guests, promoting loyalty and repeat business.- Oversaw the reservation process, ensuring accurate and timely bookings and managing room inventory effectively.- Handled special guest requests, ensuring personalized attention and tailored services.- Implemented and enforced hotel policies and procedures, ensuring compliance with industry regulations and standards.- Conducted regular training sessions for front desk staff, keeping them updated on hotel amenities, services, and processes.- Implemented strategies to optimize revenue and occupancy, such as upselling rooms and offering packages or promotions to guests. Show less

Prague, The Capital, Czech Republic

- Spanish and English Teacher at a reputable language school with long history in Prague, providing instruction to students of various proficiency levels.- Conducted both group and individual lessons, tailoring teaching methods and materials to accommodate diverse learning styles and needs.- Successfully established rapport with students, fostering a positive and engaging learning environment.- Developed personalized lesson plans and curriculum, addressing individual student goals… Show more - Spanish and English Teacher at a reputable language school with long history in Prague, providing instruction to students of various proficiency levels.- Conducted both group and individual lessons, tailoring teaching methods and materials to accommodate diverse learning styles and needs.- Successfully established rapport with students, fostering a positive and engaging learning environment.- Developed personalized lesson plans and curriculum, addressing individual student goals and areas of improvement.- Utilized creative teaching strategies to make language learning enjoyable and interactive, incorporating multimedia resources, games, and real-life scenarios.- Demonstrated a deep passion for languages and teaching, inspiring students to develop their linguistic skills and fostering a love for language learning.- Effectively assessed student progress and provided constructive feedback, encouraging continuous improvement.- Maintained strong relationships with students, earning their trust and confidence, resulting in a high rate of lesson renewals and student referrals.- Employed various language acquisition techniques, including grammar instruction, vocabulary building, listening comprehension, speaking practice, and writing exercises.- Actively participated in professional development opportunities to stay updated with the latest teaching methodologies and language acquisition research.- Collaborated with colleagues and school administration to enhance the overall learning experience and contribute to the school's success.- Demonstrated strong communication skills in both Spanish and English, facilitating effective interaction with students and creating a comfortable learning environment. Show less

Uzhhorod, Zakarpattya, Ukraine

- Account Manager at Petterson Apps, an IT company specializing in software development and solutions.- Successfully identified and acquired new clients, expanding the company's customer base and contributing to revenue growth.- Managed multiple technical and development projects, ensuring timely delivery and meeting client requirements.- Acted as a primary point of contact for existing and potential clients, maintaining regular communication to foster strong relationships and… Show more - Account Manager at Petterson Apps, an IT company specializing in software development and solutions.- Successfully identified and acquired new clients, expanding the company's customer base and contributing to revenue growth.- Managed multiple technical and development projects, ensuring timely delivery and meeting client requirements.- Acted as a primary point of contact for existing and potential clients, maintaining regular communication to foster strong relationships and address their needs.- Facilitated effective communication between software developers and clients, ensuring smooth collaboration and understanding of project objectives.- Provided exceptional customer service by promptly addressing client inquiries, concerns, and providing timely updates on project progress.- Collaborated closely with internal teams, including sales, marketing, and development, to align client expectations with company capabilities and deliver high-quality solutions.- Demonstrated strong problem-solving skills, proactively identifying and resolving issues to ensure client satisfaction and project success.- Utilized excellent organizational and time-management abilities to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Show less

Kiev Region, Ukraine

Master Of Science - Ms, Computer Science

Bachelor'S Degree, Spanish Language And Literature

- Extensive studies in linguistics, Spanish language, and English, acquiring a solid foundation in language acquisition, analysis.

Bachelor'S Degree, Linguistics

One-year exchange program at the University of Granada, studying linguistics, Spanish, Portuguese, and language history. Immersed.

Bachelor'S Degree, Spanish Language And Literature

Internship in public school as the language professor. Thesis in Comparative Linguistics

Exchange Student, Foreign Languages And Literatures, General

3 month exchange student in ELTE. Hungarian language courses, B2 acquired