Mohd Illyas Hakim Mohd Khairani Email & Phone Number

Perai, Penang, Malaysia

1. Ensure the stability, integrity, and efficient operation of the IT services that support core company functions. 2. Responsible for IT Infrastructure and Security areas including but not limited to Microsoft 365 Admin, Microsoft Exchange, Servers (File Server/NAS, Print Servers), Network Appliances (Switches, Access Points/WiFi/Vouchers, Routers, Load Balancers, Controllers), Virtualization, Storage, Software License, Server Room, Email Service, Firewall, and Meeting Rooms.3. Manage Sophos Firewall configuration, install and troubleshoot Sophos Antivirus, and Sophos VPN client. Configure Ubiquiti WiFi Access Point via Controller. Managing Extreme L3 switch configuration. 4. Manage day-to-day IT operations that ensure IT service availability. Monitor and respond effectively to issues received via the IT ticketing system. Monitor IT service regularly and coordinate scheduled maintenance.5. Perform administrative work on networking, security, and backup by ensuring all systems are compliant with IT policy, recorded, and managed via IT inventory. Plan a continuous upgrade to improve IT Infrastructure and manage end-users, network performance, and service availabilities.6. Responsible for creating new accounts for new users via Active Directory and Microsoft 365 Admin Center. 7. Successfully implemented a new ticketing system (GLPI), complies with ITIL, managed IT assets, and hardware warranties, and successfully implemented a Network Monitoring System (LogicMonitor, Zabbix) with the ability to receive alerts in real-time, created network performance dashboards. Reduced network issues to 70%.

Kulim, Kedah, Malaysia

Miyao-Toki (M) Sdn Bhd is a fully Japanese-owned company, located at Kulim Industrial Park, MTM mainly produces high-end dinnerware to be exported to Japan, the USA, and France. As for my responsibilities at MTM are:1. Data entry to our in-house ERP system (K-Series) based on Cobol-C programming language. 2. Processing and analyzing data, and generating production reports on a daily and monthly basis. 3. Supporting IT Infrastructure, hardware, and software including desktops, laptops, switches, wireless access points, CCTV, NAS, and surveillance systems. emails, and servers. 4. Providing an upgrading plan with proper financial analysis and impact to the company. 5. Producing technical documentation of the IT Infrastructure and the upgrade performed.

Kulim, Kedah, Malaysia

Kulim, Kedah, Malaysia

IT Team Lead to a technical team of 8 workplace engineers, 3 network engineers, 1 linux engineer and 2 demand center administrators supporting Infineon Technologies, Kulim. My jobs defined into 2 categories: Administration and reporting1. Ensured all Service Level Agreement (SLA) are achieved beyond agreement. No failed tickets allowed, including for Service Requests and Incidents.2. Managed incidents and service requests via Remedy system. Reported on the progress of incidents on daily basis. Responsible to ensure all incidents well updated in the system, and attend by each of engineers on timely manner. 3. Led team by example, by providing a good discipline and behavior acts. 4. Connected onsite team and the clients, ensured all projects and task including ad hoc task to be delivered on timely manner. Provided a full support emotionally and technically as needed and as for clients, ensuring all the RFC, CRC, incidents are managed properly. 4. Provided reports, handling meeting, presenting the reports, updating the team progress, planning for improvement. Reports covers on engineers performances, incidents and service requests handled, task and projects progression. 5. Managed inventory on clients assets, consist of laptops, desktops, iPhone, mobile scanners, and more. Asset audits was done on yearly basis.6. Received and arranged assets in IT store, including performed asset tagging and stock management. 7. Managed onsite manpower, approved leaves and performed appraisal documentation of the team members. Technical Supports1. Provided technical supports for VIP and end-users.2. Improved team performance by managing projects and tasks requested by clients. 3. Based on daily work process, created SOP for team agreeable by management as reference point.4. Provided technical solutions and troubleshooting guides. 5. Created User Acceptance Test.6. Escalation point between team and in house expert by providing proper data.

Selangor, Malaysia

Managed deployment of projects at SME Bank, Garden International School, FGV, IKEA and more. Documented and reported all of the work progress using Diagram Gantt, Microsoft Excel and Spreadsheet, gather all of the information. Liaise with person-in-charge to build a same ground of understanding and accord toward a agreeable solution. Successfully ensured the success of the deployment project by ensuring all of the progresses are in accordance with the given timelines, all of the devices are in an excellent orders. Achieved 100% satisfaction from users with 0 complaint. Conducted User-Acceptance-Test, adjusted testing script if needed, and provided extensive training for person-in-charge to manage independently our Solution Software themselves. Gave a prompt support via phone call, remote clients and on-site visit. Provided documentations for administrator, user guides for the end users, manual guides for person-in-charges. Integrated Document Solution Software (EzCharger, Equitrac, ELP CAP, MRM) with client environment of works such as Active Directory (AD), LDAP, mailing system, workstations operating system (Microsoft, OSX, LINUX and UNIX).

Selangor, Malaysia

Managed deployment project for various companies, GLCs and goverment agencies: FELDA, MDEC, Ministry Of Transport, Pharmaniaga and more. Provided training, support, documentation, advance training to the end users and administrators. Troubleshooting on various type of issues.Promoted as Solution Support Specialist: Taking in charge of RICOH advanced software (EzCharger, MRM, ESATransformer)

Kota Damansara, Selangor

Provided support to clients site remotely (Teamviewer, RDP, VNC) or physically to troubleshoot any hardware and software related issue including printer, network devices, servers and PC. Documented clients resources (server performance), network topology/diagram, manuals and troubleshooting guides, using Microsoft Visio, PowerPoint and ExcelProvided end-users training to use, manipulate and troubleshoot Microsoft Office, any related software.Configured and troubleshooted network devices, update and patching servers. Configure backup.

Région De Nice, France

Implemented network supervision and monitoring system for International Airport of Nice, using open source software. Full functioning system which detected network issues, equipment down by triggering notification via email. Developed Java based software which helped engineers to rename their network devices to avoid humans error by limiting the option and standardizing naming of the devices. Created the backup system for the switches and the routers configuration (Cisco and Hirschmann). Assisted the migration process of a group of switch to the new network.

Developing e-commerce website for the European country. Add and manage the contents.

Diploma In Networks And Telecommunications, Computer Systems Networking And Telecommunications, 3.2

Activities and Societies: Malaysian Student Association in France - Actively involved by handling a lots of outdoors activities together.

Bachelor'S Degree In Mobiles Networks Engineering, Network And System Administration/Administrator, 3.4

Activities and Societies: Malaysian Student Association in France - Actively involved by handling a lots of cultural activities together