Illianes Vannessa Ramirez Email & Phone Number

Cranston, Ri, Us

Providence, Rhode Island, United States

As a self-employed independent consultant, I specialize in providing tailored solutions in financial education and administrative support for organizations seeking to enhance their programs and services. With a strong background in both financial management and administrative consulting, I offer a unique blend of expertise to help organizations achieve their goals.Financial Management Education Services:- Collaborate with organizations to develop and deliver financial education programs for their networks.- Provide workshops, seminars, and one-on-one coaching sessions to empower individuals with financial literacy skills.- Customize financial education materials and resources to meet the specific needs of diverse audiences.Administrative Consulting Services:- Partner with organizations to provide comprehensive administrative support for projects and programs.- Offer training and technical assistance to build organizational capacity in administrative functions.- Develop resources and tools to streamline processes and improve operational efficiency.Additional Services:- Conduct needs assessments and program evaluations to identify areas for improvement.- Provide guidance on resource development strategies.- Offer project management support to ensure timely and successful project outcomes.I am dedicated to delivering high-quality, impactful solutions that help organizations achieve their mission and objectives. Contact me to discuss how I can support your organization's financial education and administrative needs.

Providence, Rhode Island, United States

As Operations Manager, my scope of work is primarily focused in three areas: operations, project administration, and human resources. In this role, I:- Lead successful facilitation of long-term/strategic internal projects.- Implement and maintain daily processes and best practices, enhancing overall operational efficiency.- Provide vital administrative support for client projects, ensuring seamless operations and client satisfaction.- Conduct staff training and onboarding for new process implementation, contributing to a smooth transition.

Providence, Rhode Island, United States

As Business Operations Analyst, my main focus was in organizational development. In this role, I:- Evaluated operational processes within the company to provide recommendations on how we can improve efficiency and effectiveness across the firm. - Collaborated with multiple departments to meet company-wide goals, remain compliant and ensure client satisfaction.- Reviewed current policies and operating procedures- Documented findings, prepared reports and made recommendations- Developed new processes and procedures to enhance operations- Worked with managers and employees to implement changes to enhance efficiency- Trained employees to use new systems or follow new policies- Determined the effectiveness of new processes- Provided training and education on standard project management requirements and methods to new joiners.- Developed internal tracking and organizational tools/templatesSkills: Product Management | Competitive Analysis | Project Implementation | User Experience | User Stories | Business Development | Leadership | Stakeholder Management | Cross-functional Team Leadership | User Requirements | User Personas | SWOT Analysis | Feature Prioritization | Business Process Improvement | Business Process | Documentation | Team Building | Onboarding | User Support | Resource Management | Program Management | Data Analysis | Training | User Engagement | Operations Management | Project Management

Providence, Rhode Island, United States

Responsible for acknowledging and receiving client requests, data entry, and communicating with clients and service providers.

Providence, Rhode Island, United States

As Senior Specialty Loans Manager, my core responsibility was to onboard, engage and direct the Loan Origination Department's product-focused Loan Specialists and Loan Officers in the development and implementation of expansion plans for new and existing loan products. Additionally, I managed the Loan Closer department, responsible for daily loan processing, closing and funding of all loan products.In this role, I conducted essential research to guarantee that internal and external content and processes are useable and providing value. I managed and supported the product lifecycle to adapt to business needs.Furthermore, I collaborated with the Marketing, IT/Engineering, Accounting and the Loan Servicing departments on product development, interdepartmental policies and cross-functional tasks, including compliance and regulation.Some of my accomplishments with the Capital Good Fund include:• 6 years of experience in the startup fin-tech environment, training over 15 loan officers and processing 774 loan applications for $4,052,356.15 financed.• Spearheaded a multi-product expansion & process improvement pilot to streamline workflows betweeninternal and external stakeholders and enhance the user/customer experience, resulting in a 165%increase in number of loans closed per month.• Collaborated closely with cross-functional teams across Sales, Marketing, Engineering, Finance andOperations in the development of over 7 financial products, prioritized several national partnerships and expanded to 9 states to drive growth and profitability.

Providence, Rhode Island Area

As Loan Officer, I assisted potential customers in the application process for the Capital Good Fund and worked with the lending team to expand the organization.Within this role, I addressed lead inquiries and processed loan applications as per company's guidelines and standards.My duties comprised of analyzing loan volume and trends using Salesforce CRM and data reporting, as well as supporting customers in getting connected to Financial Coaching program and other local services.I was responsible for answering questions regarding financial counseling and gave suggestions for programs based on the answers.As Financial Coaching Officer, I coached clients in accordance with their financial condition and defined goals, while measuring progress and satisfaction with clients through regular check-ins.Moreover, I facilitated the Director of Coaching in the management of partnership and referral systems.

357 Hope Street, Providence, Ri 02906

In this role, maintained point-of-sale and register logs in accordance with organizational guidelines.I informed clients of current and upcoming product launches, and current promotions within the company.Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.Furthermore, I received orders from clients and entered data into QuickBooks for invoices and billing purposes. Supervised front-of-house staff, protected business, team members and customers by keeping operation in line with legal service requirements.

Worcester, Massachusetts

Bachelor Level Intern focused on milieu therapy, skills groups and introduction to various individuals with mental health challenges and/or developmental disabilities. A minimum of 8 hours/week was expected at the undergraduate level.

357 Calle Tapia, San Juan, Puerto Rico

As Assistant Manager, I assisted the Store Manager in planning and implementing strategies to attract customers.In this role, I coordinated the daily customer service operations, such as sales processes, orders, and payments.Moreover, I oversaw various tasks, including scheduling employees, training and hiring new employees.My key accomplishments include:- Provided approximately 200 clients daily with computer services ranging from word processing,PowerPoint presentations, Excel spreadsheets, creating proposals for small businesses and homework help for students of all ages.- Ensured efficiency, managed stock levels and stock control, ensured the standards for quality and customer service were all met- Responded to customer questions and concerns- Organized special promotions and handled sales as and when required.

New York, New York, United States

As Assistant Manager, I managed a crew of 4 to 7 baristas to ensure that the quality of service and product was maintained.In this role, I enacted all procedures and policies, signed off on shift changes, and ordered supplies from three coffee shops while keeping a close eye on inventory levels at all three locations.My duties comprised mentoring and coaching team members to ensure seamless operations.Here, I maintained the logs of 8 cash registers up-to-date.Moreover, I participated in regular meetings with coworkers and the general manager to discuss work-related issues.Below are my notable accomplishments:• Promoted to the position of Shift Supervisor after completing barista training and within the three months of initial employment.• Achieved daily, weekly, and monthly sales goals, such as $1,200 worth of merchandise every day, as required.