• Assisted customers with sales transactions accurately and efficiently, including cash, check, and card.• Handled positive relations with customers.

• Answered a steady stream of customer calls and provided primary customer support to customers in a fast-paced environment.• Entered and maintained payments, account information, shipping information, and call information.• Handled customer questions, complaints, and billing inquiries, often suggesting alternative solutions that focused on retaining the customer's business.

• Google Ads, YouTube ads, and Facebook Ads Manager campaign set up and optimization. • Conducted keyword research to determine the most cost-effective terms that would drive qualified traffic to company website.• Display remarketing campaigns• Google Analytics set up and reports.• Web UI/UX and banner design.

• Provided outstanding clerical support.• Created flyers, social media posts, and presentations.• Entered and managed customer orders and updated customers on their orders.• Researched vendors, compared Bir-Shop pricing with competitors’, and generated reports

• Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.• Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.• Created budget reports, assisted with bookkeeping tasks, and managed petty cash.• Routed incoming calls and wrote detailed email messages to speed up response.• Created graphics to make the company website more engaging.

• Greeted and assisted visitors.• Answered phone calls from clients, vendors, and a variety of other callers looking for information. • Wrote business letters, reports, and other documents that were clear and professional.• Assisted the bookkeeper.