- defect tracking (Jira) and test case management tools (Testrail) - writing and maintaining technical documentation including test plans/ cases creation on the basis of requirements - early requirements testing and analysis - creation of well written and clear for everyone bug tickets that reduce misunderstanding between implementation and verification - performing functional/smoke/new feature/regression tests- Database (SQL workbench) use and data manipulation - basic test automation using Selenium based Katalon Studio and Groovy - daily use and understanding of SDLC from business logic to implementation of technical details- efficient communication with all team members (dev, BA, PM) to achieve high quality results in releases - end user empathy and understanding of business strategy

- Resolving customer queries via phone, recommending solutions and guiding product users through features and functionalities.- Conducting accurate problem diagnostics of complex software issues with smart phones and other telecommunication devices, and providing resolutions in a timely manner.- Ensuring best customer experience and increasing customer satisfaction rates so that it meets KPIs and goes far beyond the target.- Using broad system of databases to locate the resources and search for the relevant information.- Assisting in training junior Customer Support Advisors.

Day-to-day dealing with English and Russian speaking customers.Providing information about the services of the company, arranging and booking tours, selling boat and bus trips within Europe.Working in a fast-changing environment in an international team.

Teaching English as a second language to children aged 7-12 y.o. and adults effectively and responding to the needs of each individual student. Organising activities based on the communicative approach to ESL teaching.Elaborating my own curriculum in accordance with general norms of ESL teaching and task based learning.