Strategic, user-centric and hands-on creative leader that is ambitious and passionate about creating engaging, consistent and memorable experiences. Actively contributing into shaping and evolving the Pixellu brand whilst growing the business.Experienced customer support center manager with 6 years in roles of progressive responsibility in the managed care industry. Earned a reputation for strong leadership skills, clear decision making abilities and a collaborative approach to problem solving. Consistently displays exemplary customer service when engaging internal and external stakeholders. Accomplishments include managing growth of increasingly expanding call center, successful completion of multiple routine regulatory audits and implementation of new contractual requirements.I am also the owner and lead photographer at ilonajoy.com