Ilona Maskova Email & Phone Number

Harrison, New York, United States

Tarrytown, New York, United States

Tarrytown, New York, United States

Lead and oversee all aspects of the school's day-to-day operations from student welfare, housing, academic coordination, and social activity programs.

Travel& Tourism And Hospitality Program Cuny

Hotel TechnologyMarketing for HospitalityCustomer Service Hotel and Lodging OperationBusiness ManagementCOIL Project

Multi-property housing, reservation, revenue, and operational oversight. Staff support and training. Product development and sales, revenue management, reservations, commerce, distribution, and analytics Brand strategy developmentSourcing and contracting Implementation of a new PMS Infor HMS system for multi-branch portfolioArchitecting and managing new, centralized processes and procedures for rate codes/reservation code managementComplete channel re-distribution, mapping and coordination of new channel launchOversee portfolio revenue management and collaborate with Revenue and Sales teamsManage the day to day reservation workflow, support multi-hotel operationMaximize room revenue and occupancy by reviewing daily inventory and rate statusB2B and B2C salesManaget customer success KPIsCollaborate with GDS, PMS, CRS, Siteminder, OTA Extranets maintenance, and channel audits in order to optimize distribution and increase revenue for each assigned property to develop and execute strategic goals to maximize room revenue Partner management strategy for OTA partnersCoordinate new channel launch and assist properties with production monitoring and reportingProvide leadership, support, and training for 5-branch room directorsConduct workshops to educate back office and guest-facing staff about functionality of new systems In-depth knowledge of Oracle Opera, Infor HMS, SiteMinder, iHotelier, OTA extranets, GDS, CRSMaster user and administrator Oracle Opera PMS, Infor HMS PMS

New York, Nyc

OPERATION• Day to day front office operation• Provided Hotel Leadership by developing and assuming key management responsibilities• Assumed the role of a liaison between all hotel departments• Supervised front office and sales&marketing performance• Lead and coach the team towards achieving exceptional guest service and employee satisfaction resultsACCOUNT MANAGEMENT AND PARTNERSHIPS• Establish and cultivate relationship with clients• Assess client needs and expectations to define value proposition • Develop third-party relationships GROUP SALES AND MARKETING• Develop new group accounts and maintain and cultivate existing group clients• Contract negotiation DISTRIBUTION• Design and implement effective distribution strategy that will optimize revenue• Identify new business opportunitiesNEW BUSINESS DEVELOPMENT• Identify sources of new revenue stream FRONT OFFICE MANAGEMENT• Liaise and support day-to-day front office operationREVENUE MANAGEMENT AND COST CONTROL• Assist in rate comparison, rate shops; ensure 95% and above occupancy by eliminating redundanciesTEAM BUILDING AND DEVELOPMENT• Assist in team building and staff training and empowermentFIRE SAFETY DIRECTOR• Administers class attendance for new and existing FSDs

Ny, Nyc

• Client Cultivation and Retention• New Business Development: Educational, Language Schools, VIP and Diplomatic missions• Contract Negotiation• Sales and Marketing Strategies Development and Implementation • Property Tours• MOD participation• Staff Training and Development

Nyc

Group ReservationsContract NegotiationFront office liaison

Revenue Management Certificate

Master Of Science (M.S.), Higher Education/Higher Education Administration, Msed

International Business* Cross Cultural Communication Certificate

Bachelor Of Science (Bs), International Business/Marketing, Magna Cum Laude