The objective of the role is to provide business support in finance, HR, procurement, and administration by assuming full responsibility for accounts payable and receivable, recruitment and the development of administration, financial and HR processes.

The objective of this temporary assignment was to provide administrative support relating to roster and the day to day tasks associated with rostering Disability Support Workers to ensure efficient and effective provision of care to the clients. To provide high level business administration support to the Business Manager by undertaking a range of financial and HR duties.KEY ACCOUNTABILITIES•Ensure rostering and scheduling of services is logistically sound, efficient and effectively utilises the staffing resources. Attend to day to day rescheduling to cover unplanned changes in staff availability including sick leave, personal leave and emergency replacement. Participate actively in problem solving and finding solutions for rostering issues and challenges in consultation with the Service Team.•Assist with checking of timesheets and travel logs for payroll purposes. Assist with payroll.•Maintain an effective personnel filing system and ensure the administration of employment packs. Undertake comprehensive referee checks of prospective employees. Conduct monthly audit of clients’ household and personal ledges, investigate any discrepancies and prepare financial incidents reports.

The objective of the role was to provide an exceptional customer service to all stakeholders and to render support to all business functions through the delivery of direct services and by reviewing, modifying and implementing new and existing processes to ensure efficiency of the organisation. This diverse role required skills in planning and budgeting, project management, as well as development and maintenance of strong relationships with clients, partners and other stakeholders.KEY ACCOUNTABILITIES•Extract, research and analyse statistical, feedback and evaluation data in preparation for scheduling of training courses. Liaise with facilitators to develop suite of programs and manage the development of the training calendar for each financial year. Ensure targets are met through effective marketing. •Maintain collaborative relationships with facilitators, service providers, members, partners and other internal and external stakeholders. •Manage all aspects of accounts receivable including debt collection, prepare financial reports, develop training budgets and assist the CFO with any accounts management related activities. Act as the CFO during the CFO's leave of absence. .•Manage and maintain organisational database and ensure highest level of data integrity to allow an accurate data analysis through precise data recording.ACHIEVEMENTS•Developed and implemented electronic evaluation processes.•Successfully implemented online learning services.•Reviewed and implemented changes to the way expenses were reported in the annual training budget.•Developed and implemented debtor management procedures.

The objective of this position was to ensure the highest satisfaction of clients, facilitators and other stakeholders by providing exceptional management of internal training rooms and external venues and to manage administrative support of the regional office.KEY ACCOUNTABILITIES•Manage all aspects of room hire, including communication with clients, marketing, coordination of staff, catering and maintenance of audio visual equipment.•Manage administrative processes to provide support to Townsville office including booking flights, venues and accommodation and management of all course resources.ACHIEVEMENTSOverhauled the room hire procedures, fee structures, marketing and all other aspects associated with the lease of internal training rooms.Developed and implemented course and event evaluation process using Optical Mark Recognition (OMR) software.

Objective of this role was to direct and coordinate office function, secretarial, accounting and bookkeeping services to provide the delivery of continuing support to the business owner and to ensure greater satisfaction of clients and stakeholders.

The role's objective was to help the clients and wider public with their research and other needs, and assists the librarian with routine processing and daily maintenance of the library and its collection. This was a highly client focused role.