Jump n Pass is a mobile self-checkout solution with 8000+ users that allows in-store shoppers to skip long queues by scanning the barcodes of any product they want to buy, adding it to their basket, paying online, and breezing through checkout. As the Lead Product Manager, I:Led a product team of five(5) engineers to develop an Operations Associate App that automatically processed customer refunds, which led to a 5% increase in CSAT score.Led the UX audit project to redesign the web app, which resulted in a 5% drop in bounce rates and increased weekly orders by 2%.As the Associate Product Manager, I: Successfully led the launch of Jumpacart, a grocery delivery app, driving a 60% increase in downloads and a 30% increase in active users.Reduced user bounce rates by 15% by identifying ways to shorten the customer journey Improved product quality by owning UAT, API testing, and bug reporting throughout the product lifecycle.