Hello! My name is Ilse. Executive with +5 years of career within leading companies in the market, leading creative strategies to optimize customer experiences, as well as implement processes and guidelines that ensure the effectiveness of services and increase levels of satisfaction to impact the organization's growth objectives.During my time as a Social Media Manager, I was able to work closely with the Marketing and Sales teams to create original and appealing content for our audience and for the brands that wished to partner with us. At the same time, we managed to build a community among our followers and surpass the expected KPIs set for us. As a Security Specialist, I have acquired customer service skills mixed with an analytical mindset to ensure a safe environment for Uber's employees. I have found a calling in helping people feel listened to and understood and to fulfill their needs for services, content, or security. I wish to have an opportunity to do so in any job I work at. You will always see me with a tea mug in hand! Customer Service, Social Media Strategy, Security, Translation, Editing. English, Spanish & Portuguese.Contact me at i.castrejonramos@gmail.com