Als Business Partner bij Digitaal Vlaanderen word ik op dit moment ingeschakeld om OVAM te helpen bij het vorm geven aan hun toekomstige werking, hen te begeleiden in de gewenste transformatie op korte en lange termijn (strategie/visie, organisatie, informatie, processen, systemen/technologie...)

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 Management, coordination of Tracing Covid-19. Responsible for defining the Covid-19 Tracing strategy & follow-up. Responsible for Call center (>250 agents), Field agents (>60) and Mutualities for the Brussels region. Being the link with IT at federal level (Smals), Sciensano and the other Regions. Spokesperson for the Brussels region in technical, change request & IFW Test&Trace meetings (tools, services, processes, fallbacks). Specific investigations, problem solving for technical… Show more  Management, coordination of Tracing Covid-19. Responsible for defining the Covid-19 Tracing strategy & follow-up. Responsible for Call center (>250 agents), Field agents (>60) and Mutualities for the Brussels region. Being the link with IT at federal level (Smals), Sciensano and the other Regions. Spokesperson for the Brussels region in technical, change request & IFW Test&Trace meetings (tools, services, processes, fallbacks). Specific investigations, problem solving for technical issues, innovations, improvements and translating them into business language. Management, coordination of the internal team (Doctors, nurses, admin: 14) with the responsibility to follow-up the health situation of the Brussels region (follow-up of all the transmissible diseases). Management, coordination of the IT Business partner, data-reporting team (4), 1ste line professionals team (20), the different Outbreak Support Teams (OST's: +/-20). Defining guidelines, measures to be taken (CST, ventilation, curfew, masks, travelers) & translation of the guidelines/decisions (Taskforces, RAG, GEMS, RMG, CIM, Codeco) into the field (residential care centers, schools, companies, disabled persons, homeless). Defining and set-up cluster detection, declarations, follow-up. Follow up infections, hospitalizations, ICU, mortality. Follow up variants of concern, genomic surveillance. Defining and implementing case management (Backward, Forward tracing and Source detection). Management, coordination and follow-up of all the Covid-19 related projects with IT (GoData, Ticketing system, CRM, Sharepoint, Cluster Detection Tool & NEO4J, data, PowerBI). Align with the Cabinet (Minister), with internal management (Board, Observatoir), with 3rd parties (Sciensano, provincie governor, mayors, ONE, PSE's/CLB's, Labo's, Experts (Comité Scientifique), Federal Health Inspectors, Iriscare, Cocof, Brusshelp, Aviq, Agentschap Zorg & Gezondheid, ITG) Preparing pandemic preparedness plan (short & long term) Show less

Overall management and co-ordination of the project Circulation Tax from start ‘till closure. Circulation Tax = Belasting op inverkeerstelling, jaarlijkse verkeersbelasting, aanvullende verkeersbelasting for automated vehicles. Tax for the non-automated vehicles.o Creation & follow-up of the project governanceo Take-over the Circulation Tax from the Federal Government including the open cases, complaints, judicial files, old cases, and new non-treated cases…o Verify the method of… Show more Overall management and co-ordination of the project Circulation Tax from start ‘till closure. Circulation Tax = Belasting op inverkeerstelling, jaarlijkse verkeersbelasting, aanvullende verkeersbelasting for automated vehicles. Tax for the non-automated vehicles.o Creation & follow-up of the project governanceo Take-over the Circulation Tax from the Federal Government including the open cases, complaints, judicial files, old cases, and new non-treated cases…o Verify the method of the Federal Government to learn how they handle the different cases to be able to tax the taxpayers. Organize workshops, internships.o Determine the take-over strategy & implement it.o Adaptation & simplification of the Circulation Tax to the way the Brussels Government works (as of 1/1/2020). This for the automated and non-automated vehicles.o Adapt the legal framework to the take-over, adaptations, reform (ordinances, decisions, all the aspects of the private life (DIV, RR, KBO, KBSC, register off personal data (GDPR)), protocol with the Federal Government, the other regions and administrations, etc....)o SAP solution adapted to the different scenarios.o Create and implement the Circulation Tax on the Online Digital Platform. This online platform gives the tax payer the possibility to access all the details of their taxes, to ask questions (chatbot), to fill in a declaration for the non-automated vehicles, to perform a simulation for different vehicles to verify the circulation tax linked with the vehicles, to ask for a payment plan,…o Deliver and implement a communication plan (Intranet, internal communication, formation, new staff members, Go Live,...) FAQ's, external communication, tax assessments, communication with the tax payer,...)o Deliver & implement an organization plan (FAQ, vade mecum, instructions, process & procedures,...). Deliver an operational service (including the take-over of 47 Federal employees)o Data managemento Organize control on the road Show less

Overall management and co-ordination of several projects from start ‘till closure:o Replace EOL hardware & software for 1,8 million clients (Latens CAS5.0 to Titanium 2.6)o Replace EOL hardware (SR, cards,…) that impacts critical clients (ASTRID, hospitals,…). Coordination with several operational teams, external party (Alcatel) & several business teams.o Set-up & coordinate vendor selection & delivery of the selected product (hard- & software - SBC)o Set-up & monitoring of the… Show more Overall management and co-ordination of several projects from start ‘till closure:o Replace EOL hardware & software for 1,8 million clients (Latens CAS5.0 to Titanium 2.6)o Replace EOL hardware (SR, cards,…) that impacts critical clients (ASTRID, hospitals,…). Coordination with several operational teams, external party (Alcatel) & several business teams.o Set-up & coordinate vendor selection & delivery of the selected product (hard- & software - SBC)o Set-up & monitoring of the In-Home quality for all the clients. Take actions to improve the In-Home quality.o Upgrade Telenet webmail (backend & frontend)o Implementation of IPv6 within STBo Voice over Wifi Native Dialer, VoLTE Show less

Overall management and co-ordination of a legal VAT project: prepare all the Belgium Business units within the group (cross-company) for the upcoming VAT changeso Bring up the as-is situation and impact analysiso Find a more future proof solution (link with Finance program – implementation of SAP within the group), realize and implement it.o Manage scope, cost, team, planning, quality,…Set up a new store order picking system within the Collect&Go programOverall… Show more Overall management and co-ordination of a legal VAT project: prepare all the Belgium Business units within the group (cross-company) for the upcoming VAT changeso Bring up the as-is situation and impact analysiso Find a more future proof solution (link with Finance program – implementation of SAP within the group), realize and implement it.o Manage scope, cost, team, planning, quality,…Set up a new store order picking system within the Collect&Go programOverall management and co-ordination of the reorganization service center price program, its projects and their interdependenciesDefine and implement a new system, new organization and process on corporate levelo Detailed program planning and controlo Manage program issues and escalate where necessaryo Resolve cross-functional issues at program levelo Ensure projects maintain focused on benefitso Manage scope, cost, team, planning, quality,… Show less

Overall change responsible Self’Bank (Cash, Non-Cash) & BranchDetermine Self’Bank strategy & integration into the multi-channel strategy of INGManage a team (6) of business project managers and business analystsOverall management and co-ordination of several projects from start till closure: o New branch concept for 200 large branches: create more open, proactive brancheso Select/install standalone pc’s and furniture (total concept) for controlled internet, simulations, PC… Show more Overall change responsible Self’Bank (Cash, Non-Cash) & BranchDetermine Self’Bank strategy & integration into the multi-channel strategy of INGManage a team (6) of business project managers and business analystsOverall management and co-ordination of several projects from start till closure: o New branch concept for 200 large branches: create more open, proactive brancheso Select/install standalone pc’s and furniture (total concept) for controlled internet, simulations, PC banking in all the branches (800)o Optimizations, transformations…Deliver, gather and analyze Business and user requirements from different stakeholdersBusiness analysis – functional screen design, product flowCoordinate the business tests (test strategy & plan, scenarios/cases, defects)Define go-2-market strategy & communication planGive training internal & external Show less

Prince2 Foundation certifiedOverall management and co-ordination of several projects (project management and business analysis) from start till closure: o Different CRM tools (Contact management, Single view, Make an appointment,…)o New branch applications (front end/back end) for 800 brancheso ING Auto (1st online car insurance)o 1st online investment insuranceso Online statements,…Gather and analyze Business and user requirements from different… Show more Prince2 Foundation certifiedOverall management and co-ordination of several projects (project management and business analysis) from start till closure: o Different CRM tools (Contact management, Single view, Make an appointment,…)o New branch applications (front end/back end) for 800 brancheso ING Auto (1st online car insurance)o 1st online investment insuranceso Online statements,…Gather and analyze Business and user requirements from different stakeholdersBusiness analysis – functional screen design, product flowCoordinate the business tests (test strategy & plan, scenarios/cases, defects)Define go-2-market strategy & communication planGive training internal & externalCoach junior profiles (business analysts & PM’s)Represent Direct Channels in different Value Chains, Steerings, ... Show less

Manage a team (12) of Call Centre agents (coaching, training, selection, planning & coordination)Technical & functional support PC banking for clients & non-clientsAnalyze & implement existing/new processesSet-up KPI’s

Technical & functional support PC banking, Investments (12Trade) & Private banking (Private kasbank)

“Vlaamse Infolijn” to guide citizens and businesses within the Flemish government and help the government to improve their customer contacts1st contact for the Flemish government for citizens