 Manage the entire IT Infrastructure operations (Network Infrastructure, Servers, Desktop, Telecommunications) within the Zenutna Holdings Corporation group of companies Manage the IT Service Desk Operations Recommend and design IT solutions to meet the business requirements of the company and optimize the existing infrastructure Project management of the IT Solutions Configuration of Network Devices for office expansion and improvement of the existing network Serve as Tier-2 escalation for VoIP and Network Administering of Cisco Unified Communications Manager (Call Manager), Checkpoint Firewall and BlueCoat ProxySG Provide consultancy to TIM partners Creation of the BCRP document

•Participates in Systems Integration, design and configuration of network structures for both pre-sales and post-sales design.•Network Consultant for Trends Partners and other IT companies.•Conduct training for official Cisco, Microsoft and CompTIA courses.•Test and modify topology and configurations in accordance to training requirements.•Conducted ROUTE, SWITCH, TSHOOT, BGP, MPLS, QOS, ICND1, ICND2, ICOMM, CVOICE, CIPT1, CIPT2, ONT, NETWORK+, Customized Courses, etc. to participants from various companies like Globe, Smart, PLDT, Verizon Business, Macquarie, Accenture, Emerson, Telus, Trend Micro, Chevron, IBM, etc

One of the few CCAI's in the Philippines with a license to teach official CCNP courses.Conducting Cisco Courses as a Cisco Certified Academy Instructor since 2006 in MFI and Mapua.

•Manages global customer’s wide area network.•Provide technical support to global MPLS/VPN network of Verizon Business.•Perform Tier-2 Configuration of customer’s router in accordance to the Customer Requirements Form:-WAN: MPLS, ISDN, NAT, Frame Relay, MLFR, HDLC, PPP, and MLPPP.-ROUTING PROTOCOLS: BGP, OSPF, EIGRP, IGRP, RIPv2, RIP, ODR, and Static Routing.-LAN: HSRP, VRRP, GLBP, Etherchannel, STP, RSTP, MST, SVI, VLAN, VTP, DTP.-QOS: IP Precedence, DSCP, WRED, FRTS, LFI, etc.-SNMP, VPN•Test the connectivity between CE (Customer router) and the PE (Verizon MPLS Edge router) to make sure that the customer meets the SLA.•Configure/Modify CE router for managed take-over.•Configure/Modify CE router for service downgrade/upgrade.•Provide technical assistance to Verizon on-site technical engineer.•Configure Circuit Views for customer bandwidth monitoring.•Troubleshooting and Implementation of EMEA, APAC, and US Domestic CE routers.•Management of order/project; scheduling of activities and project documentation.•Project proper hand-off to NOC.

System Administration:Provides subject matter expertise and leadership across multiple operating systems, ensuring the optimum performance and efficiency of all server services. Creates a rationalized and integrated server and systems approach.Information Security and Business Continuity:Ensures the protection of all McDonald''s Philippines information assets and information resources. Ensures compliance with corporate policies and legal standards for the protection of information, including business continuity planning and disaster recovery contingency preparation.Guarantees network services uptime of 99.99%.Builds an auto-fail over server farm infrastructure to ensure fast return-to-uptime.Ensures that an effective downtime-uptime monitoring/warning system is in place for all network services.Coordinates with the server vendors and other third-party suppliers as needed.Ensures that the appropriate user privileges and access restrictions are in place for McDonalds Philippines.Project Management of 3rd party vendors in implementing other IT solutions for the optimization of the company''s network infrastructure.

•Deployment of services that include the design, implementation, and maintenance of Cisco Routers & Switches, NICE Voice Loggers, Avaya Interactive Voice Response Systems (IVRS), Avaya Computer Telephony, Avaya Call Management Systems (CMS), Avaya PABX, Ultralink Wallboards, Analog/Digital/VoIP Phones, IP Soft Phones, Microsoft Servers. Render on-call and on-site support to various clients like IBM, Johnson&Johnson, Magsaysay, Sun Life, Standard Chartered Bank, etc.•Maintenance & administering of the company network infrastructur