Ilunga Eugene Chalwe, Mba Email & Phone Number

Raleigh, North Carolina, United States

- Direct, Design, Model and lead change management for over 2000 staff in the Department of Health and Human Services.- Business liaison between external prospective and current vendors. - Negotiate, draft, and help execute contracts.- Subject matter expert for Public Health.- Technical expert for Information Technology business configurations.- Coordinates cross-functional teams to collaborate on inter-departmental initiatives.- Initiates, engages staff, socializes change modules, and delivers.- Plans and designs post-implementation operations and maintenance for projects.

Raleigh, North Carolina

- Monitored clinical operations for the local health department.- Modeled, tracked, clinical visits, and revenue for the health clinics.- Managed Regional Center Clinics (3 locations).- Public Health representative as Manager in the Emergency Operations Center.- Led the change delivery of Medicaid Transformation for Health and Human Services in 2021.- Led the change delivery for Medicaid Expansion for Health and Human Services in 2023.- Coached program and clinic managers on business and data analytics.- Led lean and process improvement events and processes.

Hillsborough, North Carolina

- Managed and supervised total operations for two high volume ambulatory care practices.- Monitored and managed referral sources and destinations of local and community partners. - Managed clinic visit quality to ensure comprehensive and thorough Patient Centered Service delivery.- Liason with the local chamber of business.

Carrboro, Nc

- Directly supervised the staff and providers of the health centers.- Directed and coordinated the health centers’ operations and staff for effective and appropriate patient care. - Ensured the health centers were meeting all regulatory and safety requirements including PCMH, JCAHO and OSHA. - Worked collaboratively with the Leadership Teams to implement best practices and systems that enhanced the operations and were consistent with the organizational goals.- Preserved and strengthened the centers’ financial position to ensure long-term sustainability. - Ensured the centers were meeting the financial goals stated in the financial dashboard.- Worked with each department to ensure standards and quality goals were attained as measured by the quality dashboard.- Ensured a high quality patient care environment as evidenced by patient satisfaction survey results, JCAHO audits and internal audits using patient tracer methodology. - Ensured a high quality work environment as evidenced by staff satisfaction survey results. - Served as the organizational leader and manager for all staff within designated sites. - Served as the site representative at CHC leadership meeting.

Carrboro, Nc

- Managed the daily operations of the practice plan which included medical, dental, pharmacy and health support services, as well as the facility.- Supervised all administrative staff and volunteer supervision/support. - Assisted the Director with resource management, coordination of programs and services and community relations.Specific Duties and Responsibilities Included:- Directed and coordinated the health center’s administrative operations and staff. - Ensured the health center was meeting all regulatory requirements including PCMH and Joint Commission. - Worked collaboratively with the Leadership Team to implement best practices and systems that enhance the operations. - Preserved and strengthened the center’s financial position to ensure long-term sustainability. Ensured that the center is meeting the financial goals stated in the strategic plan.- Was responsible for ensuring the quality goals of the CHC are attained as stated in the strategic plan.- Ensured a high quality work environment as evidenced by staff satisfaction survey results.

- Drove large cross-functional projects focusing on bringing value to Home Depot through store operations process improvement.- Liaison with internal and external clients, operations staff, senior management/officers and others affiliated with project team.- Created and maintained multiple project work plans.- Managed issues and roadblocks faced during project life cycles and ensured issues were resolved.- Partnered cross-functionally with operations process teams and all other SSC functional areas in driving change within Home Depot.- Used high-level strategic thinking to see the big picture, solved multi-faceted problems, understood the fundamental parts of the problems.- Carried store keys.- Planned product ranges and prepared sales and stock plans in conjunction with buyers, analysts, stores, suppliers and distributors.- Maintained a comprehensive library of appropriate data. - Produced layout plans for stores. - Forecasted profits and sales using computer programs optimized the sales volume and profitability of designated product areas, planned budgets and presented sales forecasts and figures for new ranges, and controlled stock levels based on forecasts.- Analyzed every aspect of the best and worst sellers (e.g. the best selling price points, colors or styles) ensuring that sales were maximized using various in-house software.- Reconciled and maintained sales, purchases and receiving files.

- Led a team of 12 personnel and trained them, supervised their work and handled their performance evaluation.- Negotiated supplying contracts with vendors. - Managed and audited all products received for all departments for the store. - Managed all inventory documents, reports, financial papers and budget as per the requirements. - Ensured the correct application of the Home Depot policies and procedures. - Made sure that the damaged or defective merchandize were either repaired and marked down or processed as shrink or returned to vendor.- Utilized CRT for monitoring the inventory and to get receipts. - Responsible for ensuring the documents, shipping, purchasing and accounting. - Received original orders along with the bills of the loaded inventory and resolved issues. - Planned product ranges and prepared sales and stock plans in conjunction with buyers, analysts, stores, suppliers and distributors.- Maintained a comprehensive library of appropriate data. - Produced layout plans for stores.- Forecasted profits and sales using computer programs. - Optimized the sales volume and profitability of designated product areas.- Planned budgets and presented sales forecasts and figures. - Controlled stock levels based on forecasts.- Analyzed every aspect of the best and worst sellers (e.g. the best selling price points, brands or category) ensuring that sales were maximized.

- Provided exemplary customer service and account maintenance for 40 clients.- Coordinated interactions across all channels in "real time" - Provided single view of the customer across the enterprise from sale's lead to purchase to help desk support. - In depth customer management that acquired and retained customers and increased customer satisfaction. - Generated business and sale's opportunities and lead development to improve sales team efficiency.- Managed leads to sales at every step. - Provided software and hardware application support to end-users through the help desk line or on-site.- Set up PCs and installed computer software and hardware.- Maintained inventory of parts and supplies. - Provided administrative support to Information Technology department. - PC troubleshooting and repaired hard drives.- Supported multi-message campaigns via e-mail, mail etc.

Mba, Finance

Bsc, Technical Management; Computer Information Systems, Summa Cum Laude