Ilya Batov Email & Phone Number

Ontario, Canada

Toronto

Toronto, Ontario, Canada

Execute client profitability and enhance client experience by maintaining senior relationship with the client, focusing on setting strategic priorities;Formalize, prioritize and lead enhancement concepts that form product improvements;Establish, maintain and execute client retention plans in cooperation with I&TS Operations, Tech, and Product and the execution of solutions that improve client experience and profitability;Support Clients through the delivery of cost efficient change strategies identified through client driven change demands, senior client reviews, client journey mapping and corresponding idea generation;Support the development of a Client profitability analysis governance model and KRIs in partnership with pricing/finance;Formally track against the set improvement objectives/targets at a Client level

Toronto, Canada Area

Responsible to provide dedicated and professional point of contact for Fund Sponsors, Administrators, Consultants and Investment Managers of Pension and Benefit Funds where RBC I&TS is Trustee or Custodian, overseeing service, legal, reporting aspects of administration and effectively managing internal escalation process to resolve any related issues. Accountable for client satisfaction related to all delivery and operational activities, taking active part in developing solutions for clients. Responsibilities also include: timely resolution of cross-operational client issues; proactive engagement of clients regarding regulatory changes; coordination of new account openings and account closings; resolution of escalated client issues within the required business units; gather and maintenance of legal agreements and other regulatory required documentation; supporting the Request for Proposal, Request for Information or due diligence related requests; conducting administrative reviews for quality control.

155 Wellington Street West, Toronto, On

Responsible to provide dedicated and professional point of contact for Fund Sponsors, Administrators, Consultants and Investment Managers of Pension Plans and Benefit Funds where RBC I&TS is Trustee or Custodian, overseeing legal, reporting and other day-to-day aspects of fund administration. Primary responsibilities include: timely resolution of cross-operational client issues; proactive engagement of clients regarding regulatory changes; coordination of new account openings and account closings; follow up on outstanding account receivables; resolution of escalated client issues within the required business units; gather and maintenance of legal agreements and other regulatory required documentation; supporting the Request for Proposal, Request for Information or due diligence related requests; conducting administrative reviews for quality control; resolution of transactional,operational and reporting related queries from authorized parties.

155 Wellington Street West, Toronto, On

Responsible to provide a dedicated, professional client contact point for all client queries on day to day deliverables, proactive communication where the delivery falls outside prescribed timeframes and to manage third party relationships.- Assist in the management of daily Client deliverables and in creating a proactive contact plan around those deliverables;- Leverage Client Service in issue management and client message management;- Maintain system tracking log and ensure that all issues are logged;- Maintain the detailed register of all client deliverables both to & from RBC IS;- Ensure policies and procedures are in place and strictly adhered to for effective management of risk;- Ensure adherence to RBC IS confidentiality policies as they relate to client, staff and company information;- Utilize softwares and databases to analyze trends and make recommendations on process improvements;- Support Client Service and Operational Managers to close identified service gaps;- Optimize contacts through effective opportunity spotting and relationship management.

6209 Bathurst Street, Willowdale, On

Understand customer’s banking needs and provide appropriate financial solutions, including new accounts, credit products and investment advice; Meet and exceed specific, individual and team based business goals; Engage high net worth customers in conversation to understand their risk tolerance and time horizon and suggest appropriate investment solutions; Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations.

3931 Keele Street, Toronto, On

Complete financial transactions such as deposits, withdrawals, bill payments and other account transactions for customers; Understand and meet the needs of customers by providing them with advice on appropriate products and services; Identify sales opportunities and refer customers to appropriate team members of internal Bank partners; Create a positive customer experience at every interaction and contribute to the ongoing improvement of the overall branch customer experience.

4700 Keele Street, Toronto, On

Assist professor with one or more sections of a course, administrating courses contents, paperwork and examinations; Teach students course material, holding regular office hours, conducting study and review questions.

4700 Keele Street, Toronto, On

Assist professor with development of research protocol; Modify, test, verify and analyse research data and its consistency; Support professor with interpretation of results by developing and implementing such tools as manuscripts, tables and graphs.

Master'S Degree, Economics

Bachelor'S Degree, Economics

Bachelor'S Degree, Finances And Credit