Ilya Fedotov Email & Phone Number

Serbia

Moscow, Moscow City, Russia

— Developed and maintained the gaming direction as a brand and community for AppGallery— Built from scratch and managed the Game Hall gaming brand on social media— Managed VK, Telegram communities (more than 55 game chats) and Discord for mobile games in various genres such as Action, RPG, Strategy and Casual— Built and managed a strategy plan and budget for maintaining and promoting communities— Interacted with 30 community moderators for various mobile games in AppGallery— Implemented and managed various giveaways and activities in communities to increase social media stats and increase viral users— Promoted cashback loyalty program and games-related AppGallery Store companies— Worked and managed weekly community-related reports in English with presentations to Chinese co-workers— Managed all games-related content on Telegram, Discord, and VK platforms— Increased the reach rate from 45k to 150k— Increased followers from 46k to 198k on VK Game Hall public— Increased followers from 25k to 59k on Telegram Game Hall channel— Increased followers from 160k to 228k on Discord Game Hall server

Moscow

— Created Telegram channels and chats for different regions — Created from scratch 2 Discord servers, VK and Facebook pages for Dragons Flame and AMAZY NFT projects— Built the community, and set up bots for Telegram and Discord— Managed monthly content plan— Communicated with users and more than 15 moderators from different regions— Made gamification in Discord like quizzes, achievements and leveling system— Worked with an audience of more than 200K users on Telegram and Discord— Organized posting process, polls, content, announcements, etc

Moscow, Russian Federation

— Built, organised and managed the Support & Community team with up to 10 members from scratch— Engaged in mentoring Support & Community team— Managed monthly content plans and video production according to project strategy— Interacted with players in social media as a public in-game character (Shadow Fighter)— Made in-game FAQ, Terms of use, service, rules documents— Collected weekly feedback, and bug reports and shared all with the development team— Created and managed different contests, and activities to increase the social media stats (some with partners like Huawei)— Managed AMA-Sessions and Q&A sessions— Worked with Content Creators and managed collaborations with Influencers— Interacted daily with Influencers and Moderators— Created a Discord server from scratch with bots and gamification with 64+ members in total— Managed all texts and content for Shadow Fight 3 related articles and patch notes— Increased the loyalty of players to the team and project— Increased the Reach on social media from 25K to 65K— Decreased negative comments by implementing different communication ways— Managed the Support team on Shadow Fight 3 and Shadow Fight 4 (Arena) at the same time

Moscow, Russian Federation

— Hired and managed 5 members of the Support team— Created different tools for Helpshift and Support— Created FAQ and Templates of answers for the Support Team— Worked with Google Play and App Store markets— Monitoring and collecting feedback from Helpshift and GP / App Store— Posting in corporate chat weekly bug and feedback reports from users in Helpshift and from GP / App Store (installs, stars, user feedback)

Moscow, Russian Federation

Moscow

— Worked with Helpshift support tool— Monitoring and answers in Google Play and App Store markets— Answers to users on the Shadow Fight game email— Promoted to Middle Customer Support specialist