- Extensive experience of IT support in the role of team leader (planning, organizing and coordinating the work of the staff of the business applications and technical support groups in Russian branch of Mary Kay inc.);- Support in the implementation of business applications (IST Russia Mary Kay inc.);- Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish work of team.- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.- Coordinating the Work and Activities - Getting members of a group to work together to accomplish tasks.- Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.- Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.- Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.- Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.- Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.