Ilya Papin Email & Phone Number

Belgrade, Rs

Dubai, United Arab Emirates

• Leading end-to-end projects, from acting as subject matter expert in clients’ discussions, identifying and transforming business requirements into technical solutions and applicable services to deliver, project management, and acting as a link between customer and development team.• Design and delivery ownership in discovery projects for clients in UAE, Kenya, Azerbaijan including but not limited to business requirement gathering, workshop arranging for preparing project artifacts, such as solution design, project plan and efforts estimation.• Lead up implementation team of 5 engineers. Provide product development ideas and roadmap items for product enhancements which arise from client requirements and specific use cases.• Overseeing project planning, resource allocation and customer expectations to ensure projects are delivered on time and within agreed budget.• Act as a company subject matter expert in the following areas: issuing products and ICA integration.• Develop and implement policies to streamline the operation excellence and effective implementation.• Support company Innovation Center in developing a vision for the future platform enhancements required by customers, specifically for data streaming and fraud analysis technologies. • Conduct research on new services and payments ecosystem trends, evaluate product efficiency, and recommend improvements based on client needs. Develop and implement policies to streamline the operation excellence and effective implementation.

Nottingham, England, United Kingdom

• Head pre-sale documents preparation including presentation templates, brochures and knowledge base.• Perform market research, analysis and results presenting to stakeholders.• Elaborate in cooperation with RnD and platform architects of new technical solutions.• Led Product Owner role for SaaS product.• Provide guidance and mentorship for pre-sale team members.• Consult internal marketing and delivery team with regards to industry trends, business scenarios and client expectations.

• Provide comprehensive pre-sales technical support for an array of payment processing solutions, including but not limited to card issuing products, merchant acquiring and billing, complemented with digital banking and wallet services.• Review and analyze client RFI/RFP questionnaires and BRD documents to ensure that project's scope aligns accurately with company solutions.• Engage directly with potential clients to gather detailed requirements for comprehensive business analysis and technical proposal preparation, including solution design, project plan, hard ware sizing and efforts estimation.• Execute technical demonstrations and proof of concept activities onsite, including ad-hoc setup and customization capabilities of company solutions.• Offer continuous post-sales support and technical consulting to clients and internal teams worldwide.

• Requirements analysis, documentation agreement, task assignment for R&D and implementation.• Conducting GAP analysis, estimating enhancements, and performing both manual and automated testing.• Handling deliveries, creating technical documentation like technical solution design, site technology profile and etc.• Providing client support during critical project implementation phases like SIT, UAT, certifications and Go-Live.• Performing stress testing on client premises.• Fine-tuning and infrastructure hardening for security compliance (PCI DSS).• Technologies utilized encompass Java, SQL, among others, with internal tools and IDE.Key projects involved:• Implementation of Credit Card product for top-5 Philippine Bank.• Card embossing solution for Brazilian pre-paid fintech leader.• Card base Migration of 4 subsidiaries for top-3 Bank in Kenya.• Implementation and certification ApplePay/GooglePay for wallet solution.• Under roof implementation and PCI DSS certification for UK third party processor.• Cards and terminals base migration for Bank in Mongolia.• First NSPK implementation and certification on the market. • Introducing QR and contactless payment for UK wallet provider.

• Offer technical assistance for Card Management System (CMS) in payments, covering both acquiring and issuing aspects, along with services like integration, authorization, product management and monitoring.• Handle product suite operations and delivery management.• Conduct testing, replicate customer issues, manage testing environments, prioritize tasks and incidents.• Oversee application/database servers administration and configuration.• Perform in-depth CMS analysis, system fine-tuning system, and evaluate configuration impacts.• Document and escalate bugs to R&D, and adjust integration services including REST and SOAP API services.• Address application security issues, manage upgrades.• Carry out detailed performance evaluations and contribute to the knowledge base.• Manage over 20 clients from CIS, MEA, Asia Pacific and Europe. • Support three Tier-1 clients from company portfolio.