Ilya Shestakov Email & Phone Number

Leading team up to 20 people, Cross-teams, Web&mobile development, API integrations, Product performance, Stability optimization, Dashboards and Analytics. About company: Skolkovo Innovation center residence. Online platform that unites the interests of corporations and medium-sized businesses in marketing and mass-products with Contractors represented by individuals and legal entities with official confirmation of income from transactions.Key achievements:Managed to grow the team, increased project diversity, launching new products and integrations:1) Development of the Next Generation of a legacy project from scratch• Utilizing new technologies and rethinking workflows and tools. Participated in the architectural council and monitored compliance with the underlying logic during development.• Support of high development pace - 2 releases per month>> PostgreSQL, Swagger, Postman, ClickHouse, DataLens, Teamcity, Figma, Jira, Space (Jetbrains).2) Mobile App• Interacting with an external development team, and ensuring the drafting and approval of specifications. Conducted technology analysis to select the right tools and mobile app architecture.>> iOS, Android, Flutter, Deeplink, Firebase, Vue, Store publishing.3) API-integrations• Successful integration for the implementation of a mortgage insurance calculator tool and registration of mortgage policies with Partners.• Monitoring over Product launch and performance. Marketing analytics and Customer feedback collection.• Increase in income from insurance products by 32%>> API documentation, API contracts, UI/UX, CustDev, Google Analytics, Yandex metrica.4) Legacy Project• Improving the stability of the platform performance by investigating infrastructural problems and solving it iteratively. • Created dashboards and notification systems allowed to respond quickly to emerging problems on Production.>> SQL, Grafana, Telegram alerts, Jira, Figma, SCRUM, Kanban

Launching Premium EdTech Product from a scratch, Product development, Business process organization, Customer development and research, Product marketing performance analysis, Control over product feature utilization About company: EdTech. Online platform for modular education in the fields of marketing, finance, project management, HR, etc. for business owners and directors.Key achievements:1) Monthly income growth from 0 to 13 000$ by 4 month2) Created functional business processes and full documentation: Instructions, Workflows, Reporting system, Job responsibilities, Onboarding system3) Hired team of 4 account managers and 6 business trackers to deliver the Product

Moscow, Russia

Creating a customer Loyalty program, developing an internal Educational platform for doctors and managers, working with Reputation in the web, developing Quality Control system for inhouse call-centerAbout company:A chain of premium segment multidisciplinary Private Clinics: Surgery, Dental services, Pediatrics, BeautyKey achievements:• Managed a team of call center operators and shift managers, overseeing daily operations and ensuring high levels of customer service• Created a customer loyalty program from scratch, resulting in a 25% increase in customer retention rates• Developed onboarding materials and scripts for new employees, resulting in a 30% reduction in training time• Created a set of hospitality standards for employees in a medical clinic, resulting in a 20% improvement in patient satisfaction ratings• Developed an internal educational platform to assess and improve employee skills, resulting in a 15% increase in employee productivity• Developed and implemented training programs for new call center operators, resulting in a 40% reduction in onboarding time• Improved call center performance metrics, including first call resolution and average handle time, resulting in a 15% improvement in customer satisfaction ratings• Conducted regular employee performance evaluations and provided feedback and coaching to improve employee skills and performanceSkills:Contact center management | Customer loyalty program development | Reporting and analytics | Hiring and training call center operators and shift managers | Scriptwriting and onboarding materials development | Hospitality standards development | Internal educational platform development | SERM | NPS

Moscow, Russia

Leading team of Front Office and Auditors, Booking management, Revenue management, Government relations.About company:A chain of a 5*-star boutique hotels and SPA, located in Eastern Europe and Russia: Prague, Warsaw, Budapest, Moscow, BratislavaKey achievements: • Manage front office team and oversee daily operations to ensure high levels of guest satisfaction and loyalty• Conduct regular financial audits to ensure compliance with accounting principles and internal controls• Communicate with government regulation departments, such as migration, taxes, police, firemen, and sanitary, to ensure compliance with local regulations• Work with hotel booking systems to optimize occupancy rates and revenue management• Generate x and z reports to track daily revenue and expenses• Provide daily reports over hotel performance to senior management• Implemented new procedures for guest check-in and check-out to improve efficiency and reduce wait times