Ilya Yakovlev

Ilya Yakovlev Email and Phone Number

Service Delivery Manager, Russia, Belarus and Central Asia @ Lenovo
peking, beijing, china
Ilya Yakovlev's Location
Moscow, Moscow City, Russia, Russian Federation
Ilya Yakovlev's Contact Details

Ilya Yakovlev personal email

n/a
About Ilya Yakovlev

Launching customer support from zero.Developing and implementing processes according to local conditions and local customer needs.Keeping balance between cost and customer experience.Deep understanding of local service market and understanding all key players ability to provide service.Service strategy and planning.

Ilya Yakovlev's Current Company Details
Lenovo

Lenovo

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Service Delivery Manager, Russia, Belarus and Central Asia
peking, beijing, china
Website:
lenovo.com
Employees:
38044
Ilya Yakovlev Work Experience Details
  • Lenovo
    Service Delivery Manager, Pcg, Russia, Belarus And Central Asia
    Lenovo Jul 2022 - Present
    Krasnogorsk, Moscow, Russia
    All about customer service.
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  • Lenovo
    Service Delivery Manager, Pcg, Russia And Central Asia
    Lenovo Jan 2017 - Present
    Moscow, Russian Federation
    Manage Lenovo PCG (PC+TAB) service in Russia and Central Asia.
    View
  • Lenovo
    Service Delivery Manager (Team Leader), Russia
    Lenovo Jul 2008 - Present
    Moscow, Russian Federation
    Creating Customer Satisfaction oriented service model.Negotiation with Service/Sales partners.Developing the service contract and setup main KPIs.Developing processes, its implementing and improvement.Keeping main KPIs under control. Lead the local service team.
    View
  • Samsung Russia Service Company
    Quality Support Specialist
    Samsung Russia Service Company Jan 2005 - Jul 2008
  • Samsung Electronics Rus
    Picture Quality Control Engineer
    Samsung Electronics Rus Sep 2003 - Dec 2004

Ilya Yakovlev Skills

Customer Satisfaction Service Delivery Negotiation Partner Management Vendor Management Service Management Cross Functional Team Leadership Project Management Business Process Improvement Project Planning Process Management Hardware Computer Hardware Technical Support Supply Chain Management Customer Service Sales Operations Partner Development Performance Management Sap Contract Negotiation Sales Support Customer Relations Cost Management Strategic Thinking Field Service Communication Skills New Program Launches Training Delivery English Product Marketing Management Strategy

Ilya Yakovlev Education Details

Frequently Asked Questions about Ilya Yakovlev

What company does Ilya Yakovlev work for?

Ilya Yakovlev works for Lenovo

What is Ilya Yakovlev's role at the current company?

Ilya Yakovlev's current role is Service Delivery Manager, Russia, Belarus and Central Asia.

What is Ilya Yakovlev's email address?

Ilya Yakovlev's email address is il****@****ndex.ru

What schools did Ilya Yakovlev attend?

Ilya Yakovlev attended Rybinsk State Aviation Technological Academy Named After P. A. Solovyov.

What skills is Ilya Yakovlev known for?

Ilya Yakovlev has skills like Customer Satisfaction, Service Delivery, Negotiation, Partner Management, Vendor Management, Service Management, Cross Functional Team Leadership, Project Management, Business Process Improvement, Project Planning, Process Management, Hardware.

Who are Ilya Yakovlev's colleagues?

Ilya Yakovlev's colleagues are Deming Wu, Shivam Gupta, Kriti B Mittel, Wayne Smith, Nitin Bisht, Matt Cockman, Sarah Mackson.

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