The SQL Database Administrator role is largely responsible for providing operational database services to the organization. Some of the primary responsibilities of this role would include owning, tracking, and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service-related reports (e.g.: database backups, maintenance, monitoring) daily to ensure service related Issues are identified and resolved within established SLAs, responding to database related alertsand escalations and working with software engineering to come up with strategic solutions torecurring problems.

• Install, configure, administer, and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients• Support enterprise database systems; MS-SQL, Intersystems’ Caché, and Oracle included• Complete basic Windows or Linux administration tasks, including patching, configuration of server roles and features, and installation of software packages• Support network and storage environments including SAN, clustering, load balancing, multi-site VPNs, network IDS, firewalls, and application delivery/virtualization products such as Citrix• Complete various documentation assignments, as assigned by departmental management or team leaders, including: white papers, work instructions, wiki articles, client documentation, site sheets, knowledgebase articles, purchased product documentation, client communication, and other document types• Provide exceptional customer service to Netsmart customers including rapidly responding to customer inquiries, addressing customer complaints, escalating customer issues to departmental leadership, and providing follow-up communications per departmental guidelines• Work within the HIPAA and ISO 27000 series security and privacy governess models in implementing and securing client environments• Additional tasks assigned by department management, appropriate for the employees’ demonstrated level of expertise• Follow departmental processes and policies

Responsible for the day-to-day maintenance of the application systemsTasks related to identifying and troubleshooting application issues and issues resolution or escalationBuilt client relationships to extend system awarenessDesigned reports in order to meet a specific client request (Adhoc)Programming – Provide end-to-end solutionsAutomated systems to lower cost of ownership24x7 International SupportProject work – small enhancements to improve qualityImplemented cost saving strategiesProvided client administration including security

Supervised, and performed as a team member, in the operation of: • Single channel AM radio, • Radio teletypewriter, • Army Special Operations communications equipment • EPLRS net control station assemblages. Supervised and performed authorized maintenance on assigned equipment. Directed the installation of radios and antennas. Controlled and used Signal Operating Instructions (SOI). Implemented COMSEC, OPSEC, and physical security policies and procedures. Recognized electronic countermeasures (ECM) and implements electronic counter-countermeasures (ECCM).