Ilya Koyfman Email & Phone Number

Greater New York City Area

Brooklyn, New York

• Manage 1000+ computers through Connectwise Automate.• Update and maintain 140 Cradlepoint firewalls using Cradlepoint Netcloud Manager.• Perform disaster recovery on unresponsive Windows and Linux (Ubuntu) servers..• Automate report generation through Python and Microsoft Flow.• Set up recurring data pull and scrubbing from customers client API endpoint, and push to PostgreSQL tables.• Configure specific business workflows and reports inside of ConnectWise Manage to assist specific aspects of the business.• Set up SharePoint Online hub and subsequent team sites for client’s departments.• Created and maintain automation scripts for deployment to machines based on clients in ConnectWise Automate using a combination of Powershell and CMD combined with SQL queries.• Defined and implemented patch strategy for Windows desktops and servers.• Configured small AWS environment for a client to start moving resources externally.• Consult with clients on recommended solutions and best practices for their environment.• Migrated client mailboxes from on-premises Exchange 2010, GoDaddy IMAP to Office 365.• Maintain clients endpoint security by utilizing a mix of Bitdefender Gravityzone, security scripts and firewall rules.• Set up clients hosted VoIP solutions and configured call groups, routing, holiday scheduling, call tracking, and setting up reports for management.

Greater New York City Area

● Managed a team of 6 technicians and software developers.● Tracked performance of workers through inspection of projects and quality assurance testing.● Drafted reports detailing progress of projects to company management and clients.● Outlined projects for clients in the form of written proposals.● Served as a primary liaison for the company, answering all customer inquiries, and troubleshooting customer problems.● Researched products and services to recommend to management and clients.● Prepared training material on custom-built software for clients.● Led training seminars for clients related to custom-built software.● Administered a customized Customer Relationship Manager.● Assisted in configuration, setup, and roll out of a customized Customer Relationship Manager.● Managed data sets for clients to ensure integrity.

Daegu, Korea

● Developed diverse lesson plans corresponding to the national curriculum, teaching grades one, two, and three.● Documented academic and behavioral records for about 800 students.● Prepared and conducted a multilevel winter and summer camp, focused on different aspects of English through the exploration of a multitude of topics.● Coordinated classes and activities with 5 different Korean English teachers and a variety of other professionals throughout the school.● Edited multiple students’ works for submission to higher education institutes, and edited the school’s annual newspaper for publication.

Chungju, Korea

● Established and maintained a group of 8-12 Guest English Teachers in the city of Chungju.● Organized and held monthly professional development workshops for Guest English Teachers to help develop skills useful in teaching and adapting to life in another country.● Resolved a variety of problems between Guest English Teachers and their respective schools, leading to better working relationships between both parties.● Provided guidance and support for Guest English Teachers in adapting to life in Korea.● Served as a liaison between the Office of Education and Guest English Teachers.

Chungju, Korea

● Planned weekly lesson plans in accordance with the Provincial English curriculum, for grades one, two, and adult classes.● Maintained academic and behavioral records for over 500 students.● Taught an advanced class for the 13 highest achieving students, to prepare for national contests and advancement placement into higher education. ● Took on additional responsibilities to supervise school events, and tutor colleagues.● Developed and implemented 2 winter and summer English camps for advanced pupils, focused on culture and literature.

Master Of Arts (M.A.), Social Studies Teacher (7-12), 3.96

Bachelor Of Arts (B.A.), Secondary Education And History, 3.2