• ERP (1C ERP) application has been implemented (6 months project) that covers critical business processes that have been designed and documented (with further maintenance)• 99.95% availability Data Center has been developed to meet approved IT and business strategy• Key infrastructure services (like AD, GP, Monitoring, Backup/DR, antivirus, WSUS, Exchange, SfB, Spam filter, portal, e-learning, etc) implemented to support information security policy, applications enablement • Business efficiency improved with re-engineering sales/purchasing/stock keeping processes• 4 dashboards developed and implemented to keep eye on company efficiency• IT KPIs are measured to maintain IT productivity and identify improvements• IT personnel development plan formalized and followed with personal KPIs, performance/competence skills appraisal, individual targets setting, individual development plans (70%-20%-10% principal)

Key measures: 1000+ users, 17 distribution sites• Approaching IT strategy for Russian business unit, alignment with Global IT strategy• Building a framework for business support and governance behind business processes management• Transition and transformation of IT services, management of project portfolio• Risk mitigation setting up IT services framework with in-, outsourcing balance (70%-30%)• Information security and audit (number of security incidents went down 67% a year)• People management framework (targets, competence matrix, career path settled)• Projects delivery (e.g., WMS, Datacenter)Achievements: • 85% deliverables in time and budget with IT governance implemented• Successful SOX attestation having key IT processes implemented• Launch of WMS (budget of 4+ mio $)• SLA for service delivery adherence 92%• OpEx reduction 20% mixing in-, outsource

Key measures: 200+ applications; 15 countries; 8000+ users; 20+ partners• Development and implementation of IT strategy in business applications area • Building framework for continuous service level improvement and simplification of applications landscape • Deliver cost effective applications support (technical and functional) and maintenance with min risks for the company; continuous cost reduction• Security management in all IT areas for Europe, IT risks management • Service Desk, CEE (Russia and Ukraine)• CapEx and OpEx for apps maintenance and supportKey Achievements: • Application support cost reduction 20% (European base) via revision of business applications landscape, SLA to business and contracts re-negotiations• Improved business support and efficiency via established team of IT functional experts that did business processes reengineering with functional directors • Approved by management information security project implemented (budget of 1+ mio$) for Europe• Service desk centralization for various countries with customer satisfaction growth from 62% to 85%

Key measures: 5500 workplaces; 300 sites in RU&UA, portfolio of 10+ projects• IT Service delivery and infrastructure projects for CEE (Russia & Ukraine)• Formulate of IT strategy and its implementation • Governance set up with business for IT projects and Services; alignment of business and IT KPIs • IT Service Delivery (service desk, infrastructure & business applications, security, IT projects)• People management: building people pipeline to deliver best result • CapEx and OpEx management Key achievements:• 15% OpEx reduction via decommissioning of obsolete applications and new vendors partnership • IT Governance settled resulted in transparent IT reporting tool and regular business focus meeting (SLA achievement >82%; availability 97+%)• IT services client satisfaction grew from 62% to 80% via settling of helpdesk processes, KPIs, stronger vendor management

• IT Strategy. Participation in IT strategy development of Heineken worldwide, formulate of IT strategy of Heineken Russia; discuss the strategy and vision with the management team; develop rules and guidelines for IT operations of Heineken Russia. Report to Heineken CEE Region IT HQ and Heineken Russia CFO• Supervision of 8 breweries and 2 distribution companies in Russia (IT organization with 60+ people). Integration of breweries IT into single IT organization. Monitor IT efficiency via development reporting system and KPIs. Personal targets for IT key staff development.• Prepare, propose and control over IT budget of Heineken Russia (capex and opex). Control over activities of key vendors.• Project Management. Monitor progress and quality of IT projects execution. Member of Steering Committee of several Heineken Russia projects• Project manager of SAP implementation (completed) for the first brewery (development phase) and first roll-in step (scope: SD, MM, FI, CO, AM/IM, TR, PP, PM, QM). All the next under supervision only with dedicated roll-in manager• Service delivery. Set up IT support organization. Make sure required service is delivered. Supervision of SLA development and execution.Key achievements:• Implementation of SAP across of all Russian business units• Integration of 8 acquired breweries into single IT environment• Centralization of IT function with FTE reduction (from 104 to 60)• Heineken IT Award 2006 (IT Manager of the year)