 Worked on integration of third-party applications into ServiceNow using APIs and Web Servers. CMDB and Asset Management for maintaining accurate and up-to-date configuration data. Strong knowledge in ServiceNow ITSM, ITOM (Discovery, Service Mapping, Orchestration), HRSD, and AssetManagement modules with end-to-end implementation experience. Proficient in identifying opportunities for process optimization and enhancement within the ServiceNow IRMenvironment.… Show more  Worked on integration of third-party applications into ServiceNow using APIs and Web Servers. CMDB and Asset Management for maintaining accurate and up-to-date configuration data. Strong knowledge in ServiceNow ITSM, ITOM (Discovery, Service Mapping, Orchestration), HRSD, and AssetManagement modules with end-to-end implementation experience. Proficient in identifying opportunities for process optimization and enhancement within the ServiceNow IRMenvironment. Automated HRSD process employing onboarding and off-boarding using flows and catalogs for new hires. Experience in developing Content Management Systems (CMS) and Jelly Scripting solutions on ServiceNow.Using Foundation and Bootstrap CSS frameworks. Custom UI components, interfaces with third-party systems, and data manipulation activities were all builtusing.NET technologies to expand ServiceNow capabilities. Experienced in configuring ServiceNow IRM modules, including Risk Management, Policy and ComplianceManagement, Vendor Risk Management, and Audit Management. Knowledgeable in implementing security controls within scoped applications, including ACLs. Configuration Management Database (CMDB) and Asset Management functionalities. Redesigned Web front-end for scheduling system using HTML, CSS, and JavaScript, wif the jQuery library. Developing customized mobile device responsive websites Using a LESS pre-compiler integrated into UsingHTML5, CSS3, JavaScript, jQuery, and Bootstrap. C# scripting was used to implement ServiceNow processes, business rules, and UI actions, resulting in improvedfunctionality and automation. Maintain ITSM ServiceNow applications such as Incident, Problem, Change, Request, and Demand. Successfully rolled out Human Resources Service Delivery (HRSD) for HR service centers.company AGILE practices. Capable of integrating ServiceNow IRM with other systems and tools to facilitate data sharing and enhance riskvisibility. Show less

Experience Working on various modules of ServiceNow like Incident management, Change management,Problem management, Service Catalog, User Administration. Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, ITServices, Application, Business Services, Routing rules and Blackout Freeze rules. Created many modules and custom application for out of the box functionality. Defined business, system and component requirements by… Show more Experience Working on various modules of ServiceNow like Incident management, Change management,Problem management, Service Catalog, User Administration. Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, ITServices, Application, Business Services, Routing rules and Blackout Freeze rules. Created many modules and custom application for out of the box functionality. Defined business, system and component requirements by working with the stakeholders. Experience writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance asper Business needs. Created custom catalog forms and record producers including the complex workflow designs as per therequirements. Worked on Integrations with third party applications and data sources. Managed User Administration in ServiceNow providing the required levels of Access for the customizedsolutions. Experience Creating the Data sources and developing import sets and Transform maps. Experience Writing Scheduled jobs and Schedule Imports depends on the requirements in ServiceNow. Experience writing scheduled jobs that call script includes and worked on REST API’s. Created data sources from various external applications, scripts to parse incoming data and transform intoServiceNow. Involved in maintaining the CMDB Health dashboard with Completeness, Compliance and Correctness. Worked on the integration of ServiceNow with Quickbase. Show less

Communicating with end users, identifying their difficulties and changing the applications as per their requirements. SAM Flex Net standards or frameworks (e.g., ISO 19770-X) Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros. Experience with jelly scripting in ServiceNow. Designed Workflows, along with standard Workflow templates, which can be reused. Strong… Show more Communicating with end users, identifying their difficulties and changing the applications as per their requirements. SAM Flex Net standards or frameworks (e.g., ISO 19770-X) Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros. Experience with jelly scripting in ServiceNow. Designed Workflows, along with standard Workflow templates, which can be reused. Strong knowledge of the server-side scripting Business rules and Script Includes. Handle the tasks of Oracle providing guidance to engineering staff on methods, procedures and requirements for entering Configuration items into the CMDB. Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps. Developed new offerings related to the full scope of an IT Service Management methodology; IT Operating Model (ITOM), IT Service Management (ITSM), ITIL Process Assessment and Remediation Leveraged ITOM (IT OPERATIONS MANAGEMENT) on BSM MAP, Discovery, Cloud provisioning and Event Management. Planning and coordinating the Adobe execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow. Involved in UI development within ServiceNow working with JavaScript, Glide Script, UI Policy, HTML5and Show less

 Effectively worked with business users to identify and refine business requirements and workflows. Supported and created an Access Control rule (ACL). Involved in creating the Adhoc reports in ServiceNow. Created, monitored, modified and publish service catalog workflows with approvals Responsible for the ServiceNow tool administration module and creation of new Groups, roles, IT Services,Application, Business Services, Routing rules and Blackout Freeze rules.… Show more  Effectively worked with business users to identify and refine business requirements and workflows. Supported and created an Access Control rule (ACL). Involved in creating the Adhoc reports in ServiceNow. Created, monitored, modified and publish service catalog workflows with approvals Responsible for the ServiceNow tool administration module and creation of new Groups, roles, IT Services,Application, Business Services, Routing rules and Blackout Freeze rules. Involved in loading of data into CMDB using discovery and file imports. Created complex transform scripts in transforming the data into the SNOW database. Assisted in release Management during product and batch releases and managed documents and verified thechanges and managed IT asset Management. Generated multi-table reports Analyzed various problems and created new solutions and new techniques. Created buttons and context menus both on form and lists using UI actions. Wrote Script and invoked them in business rules and client scripts. Worked with windows team, network team and asset team to check for the data collected through discovery isaccurate. Show less