Mohammed Nafees Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Plan, organize, control and evaluate IT and electronic data operations.• Ensure security of data, network access and backup systems.• Monitor network performance and identify areas for improvement.• Provide technical assistance and support to end user staff and executives.• Ensure compliance with organizational security policies and regulatory requirements.• Troubleshoot and resolve technical issues related to hardware, software, and networks.• Analyze and evaluate… Show more • Plan, organize, control and evaluate IT and electronic data operations.• Ensure security of data, network access and backup systems.• Monitor network performance and identify areas for improvement.• Provide technical assistance and support to end user staff and executives.• Ensure compliance with organizational security policies and regulatory requirements.• Troubleshoot and resolve technical issues related to hardware, software, and networks.• Analyze and evaluate technology issues to identify root causes and implement solutions.• Troubleshoot network issues, including firewall configuration and network connectivity problems.• Managing M365 Admin Center, Exchange, SharePoint, Azure, Intune, Compliance & Security privilege.• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network• Implement and maintain IT systems & M365 Security & Compliance security measures, including Fortinet firewall configuration & policies, intrusion detection, and access controls, to protect server infrastructure.• Manage Azure user identities and credentials, including setting up and administering user accounts, groups, and permissions & Configure and maintain mailboxes, including email forwarding, shared mailboxes, and email security settings to ensure secure and efficient email communication.• Coordinate with external vendors and service providers for the integration of third-party services and applications with the Office 365 environment, ensuring seamless interoperability and enhancing the platform’s capabilities. Show less

Dubai, United Arab Emirates

• Interpret data, analyze results using statistical techniques and provide ongoing reports.• Developing and implementing data analyses, data collection systems and other strategiesthat optimize statistical efficiency and quality.• Acquiring data from primary or secondary data sources and maintaining databases.• Experience on Hand Active Directory, VPN, Remote & On-Site Troubleshooting, WLAN, LAN,IP Configurations, OS’s and Hardware & Software Installation. • Analyzing… Show more • Interpret data, analyze results using statistical techniques and provide ongoing reports.• Developing and implementing data analyses, data collection systems and other strategiesthat optimize statistical efficiency and quality.• Acquiring data from primary or secondary data sources and maintaining databases.• Experience on Hand Active Directory, VPN, Remote & On-Site Troubleshooting, WLAN, LAN,IP Configurations, OS’s and Hardware & Software Installation. • Analyzing various marketing strategies and procedures.• Identify, analyze, and interpret trends or patterns in complex data sets.• Maintain procedures and reports that provide technical support to the entire organization• Test, evaluate, and make decisions about new technology for the business.• Knowledge of statistics and experience using statistical packages for analyzing datasets.• Further, Solid knowledge in Windows OS, Office 365 Administration, MS Excel & Server, VMware, Cloud Information System and Communication Network Maintenance, Tableau, Troubleshooting, Azure Administrative support, and User Management. Show less

Yokohama, Kanagawa, Japan

• A Business Consultant for Lesotho and Swaziland Country• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Cultivated customer relationships by advising clients on repurchase plans.• Creating Quotations to develop the business and catch up the clients.• Coordinated timely responses to online customer communication and researched complex issues.• Devised processes to boost long-term business success and… Show more • A Business Consultant for Lesotho and Swaziland Country• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Cultivated customer relationships by advising clients on repurchase plans.• Creating Quotations to develop the business and catch up the clients.• Coordinated timely responses to online customer communication and researched complex issues.• Devised processes to boost long-term business success and increase profit levels.• Handling the Deposit Invoice, Payment TT through contacting the related banks and Japan office.• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.• Set, enforced and optimized internal policies to maintain responsiveness to demands.-> Hub Office - Colombo, Sri Lanka (Worked)-> Headquarters - Yokohama, Japan. Show less

Colombo, Sri Lanka

• Assisted call-in customers with questions and orders.• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.• Built strong relationships with customers through positive attitude and attentive response.• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.• Interacted well with customers to build connections and nurture relationships.• Logged call information and… Show more • Assisted call-in customers with questions and orders.• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.• Built strong relationships with customers through positive attitude and attentive response.• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.• Interacted well with customers to build connections and nurture relationships.• Logged call information and solutions provided into internal database.• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Mentored and guided employees to foster proper completion of assigned duties.• Provided primary customer support to internal and external customers.• Responded to customer needs through competent customer service and prompt problem-solving. Show less

Colombo

STARTEK Company represent earlier "Aegis Services Lanka (PVT) Ltd"• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.• Boosted sales revenue by skillfully promoting diverse service options• Demonstrated items to customers and created customer awareness, interest and sales.• Developed community reputation through commitment to customer satisfaction and strong client relationships.• Helped large volume of customers every day with… Show more STARTEK Company represent earlier "Aegis Services Lanka (PVT) Ltd"• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.• Boosted sales revenue by skillfully promoting diverse service options• Demonstrated items to customers and created customer awareness, interest and sales.• Developed community reputation through commitment to customer satisfaction and strong client relationships.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Provided primary customer support to internal and external customers.• Offered advice and assistance to customers, paying attention to special needs or wants.• Provided information regarding charge accounts and loyalty programs.• Recommended products to customers, thoroughly explaining details.• Resolved concerns with products or services to help with retention and drive sales. Show less

B.Tec Higher National Diploma Of Computing & System Development, Computer Systems Networking And Telecommunications, Merit

Activities and Societies: • BCAS Students Council 2015-2016. • BCAS EXPO 2015. • BCAS Flood Relief 2016. • BCAS Into The Lime Light 2016..

Access Programme Of It Associate, Overall Merit

Activities and Societies: Programs: • MS Office (Word, Excel, PowerPoint & Access). • Graphics Designing (PS6, Dreamweaver, Flash). •.

Student

Activities and Societies: Activities: Boxing, Karate, Swimming. Societies: Old Boys Association & Islamic Society I growth my skills.