Imaad Shaikh Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

As the Telemarketing Manager at Doves Vacation, I have played a strategic role in managing two distinct business verticals: Venue Telemarketing and Direct-to-Home Sales Telemarketing. In this dynamic position, I've been responsible for overseeing and optimizing telemarketing campaigns, ensuring seamless operations, and driving revenue growth.• Developed and executed comprehensive telemarketing campaigns for both Venue and Direct-to-Home sales verticals.• Aligned campaigns with business objectives, ensuring maximum reach and impact.• Managed and led a team of telemarketing professionals for each business vertical.• Provided coaching and training to enhance team performance, resulting in increased productivity.• Implemented strategies to optimize sales processes for both Venue and Direct-to-Home segments.• Analyzed sales data and customer feedback to continually refine and improve telemarketing strategies.• Collaborated closely with sales, marketing, and customer service teams to ensure alignment across departments.• Fostered an environment of effective communication and collaboration to enhance overall business performance.• Established key performance indicators (KPIs) to track the success of telemarketing initiatives.• Regularly analyzed data to gain insights, identify trends, and make data-driven decisions for ongoing optimization.• Prioritized customer experience in telemarketing interactions, leading to increased customer satisfaction.• Implemented strategies to address customer concerns and improve overall service quality.• Explored opportunities for market expansion and penetration in both Venue and Direct-to-Home segments.• Collaborated with the sales and marketing teams to identify and pursue new business avenues.• Stayed abreast of industry trends, competitor activities, and market dynamics.• Adapted telemarketing strategies to align with evolving market conditions.

Mumbai, Maharashtra, India

• Built and led a high-performing inside sales team.• Conducted regular coaching sessions and training programs.• Collaborated with sales and marketing teams to develop effective strategies.• Identified and capitalized on market opportunities for revenue growth.• Implemented robust metrics tracking for individual and team performance.• Provided actionable insights to optimize the sales process and improve conversion rates.• Cultivated strong relationships with key clients.• Ensured exceptional customer satisfaction and addressed client concerns.• Collaborated with marketing, product development, and customer support teams.• Facilitated seamless communication for cohesive, customer-centric strategies.• Stayed informed about industry trends, competitors, and technological advancements.• Proactively adjusted sales strategies to maintain a competitive edge.My role as the Inside Sales Team Leader at Toothsi was characterized by effective team leadership, strategic planning, client relationship management, cross-functional collaboration, and adaptability to market dynamics, contributing significantly to the company's growth and success.

Mumbai, Maharashtra, India

My role was to communicate with US customers to guide them with theirpurchase orders.I was Aligned to take quote follow-ups for the reps of the entire floor to create more businessand conversion of this quote to an order.I also placed orders Shared from the customers through email.

Mumbai, Maharashtra, India

My role was to sell insurance since there was a delay in the process to golive. I was assigned different task for the process such as. I was assigned to create PPT’s, Sales Analysis for the last 5 years for variousinsurance companies. Flow-charts how the process and the department will work. Also made a complete project on the features of all the major motor insurancecompanies. Handled motor claims from intimation to delivery of the vehicle. Follow upswith clients, Workshops, Surveyor and insurance company on calls and emailsto meet SLA.

Mumbai, Maharashtra, India

My role was to provide customer service to Australian customers with upselling of different mobile phones.Moreover was then moved into the sales process.

Mumbai, Maharashtra, India

Worked with Barclays Bank. My role was to provide customer service tocustomers who were holding Barclays card.

Mumbai, Maharashtra, India

Worked as an intermediary between sellers and buyers. The major role was to fixmeetings and deal with price and negotiations