Invoicing and filing documents, assisting with collections and delivering goods/products when needed, answering incoming calls and taking messages, dealing with email correspondence, diary management and scheduling of deliveries and collections.

Nov 2016 - July 2017Client Services ConsultantResponsibilities: Member and broker enquiries via telephone (inbound and outbound calls), email queries, responding via fax or post if necessary for resolution, managing customer expectations and first call/contact resolution applicable on queries, explaining and checking available benefits and claims queries, processing new enquiries and providing feedback on any existing enquiries. Aug 2017 – Aug 2019Health Professional… Show more Nov 2016 - July 2017Client Services ConsultantResponsibilities: Member and broker enquiries via telephone (inbound and outbound calls), email queries, responding via fax or post if necessary for resolution, managing customer expectations and first call/contact resolution applicable on queries, explaining and checking available benefits and claims queries, processing new enquiries and providing feedback on any existing enquiries. Aug 2017 – Aug 2019Health Professional SpecialistResponsibilities: Medical professional, medical facilities and bureau enquiries via telephone (inbound and outbound calls), email queries, responding via fax or post if necessary for resolution, managing customer expectations and first call/contact resolution applicable on queries, explaining and checking available benefits and claims queries and reconciliation, processing new enquiries and providing feedback on any existing enquiries.Sept 2019 – Dec 2019 Team Leader Training Coach (Temporary)Responsibilities: Assisting with explaining the training material and making sure the material was understood by the group. Auditing calls and marking assessments. Assisting the trainer with any admin for the group. Once the 3 month training ended, I continued as floor support for the group for an additional month while they took calls and resumed my Health Professional Specialist position thereafter.Jan 2020 – Feb 2021Health Professional SpecialistResponsibilities: Medical professional, medical facilities and bureau enquiries via telephone (inbound and outbound calls), email queries, responding via fax or post if necessary for resolution, managing customer expectations and first call/contact resolution applicable on queries, explaining and checking available benefits and claims queries and reconciliation, processing new enquiries and providing feedback on any existing enquiries. Show less

Client enquiries via telephone (inbound and outbound calls), email queries, data capturing, managing customer expectations, processing and feedback on credit/loan application forms